I utilised SMB through a booking company called Auto Logistics. Price was great, but I was a little put off after reading some of the negative reviews here and also because the car was pretty well brand new. Turns out there was nothing to worry about. Drop off at the Sydney depot was easy and quick. Staff were lovely. Auto Logistics didn't bother to give me an ETA but when I rang SMB after drop off they told me estimated delivery could be 15 - 20 business days. Received the car in 8 business days, stoked! Staff at Alice Springs depot were great...Read more

Transported my car from Perth to Melbourne 10-14 days quoted, 5 week delivery even when I called at the 4 week mark the car still had not left Perth...not to mention with damage to my car. broken windshield which their staff said was already damaged (they say my windshield was more damaged when I dropped it off than it is now, funny that how it can miraculously be so damaged yet only the crack is the only wrong with it) I have given them several calls and emails which they’ve only responded since my threat to take them to small claims court ref...Read more

I arranged to have my car transported from Melbourne to Alice Springs through Trade Car Transport, who used SMB Australia as the carrier. Despite paying extra to have my goods transported in the car, neither company took any responsibility for the fact that $2300 worth of my property was STOLEN during the transportation. What's worse is the fact that it was clearly a staff member responsible, given they used the key they were entrusted with to break in. Management have provided NO helpful assistance since this time, and it has even been implied...Read more

I booked my car to be transported from Melbourne to Perth, it was picked up on the 5th of Feb with no drama at all.
I was told transport would be between 7-10 working days, that was an outright LIE. I kept emailing and phoning for updates and I kept getting told my car hadn't left Melbourne, mine you it had been around 2 weeks at this time. I was quite concerned. When I eventually received a phone call to say my car my car was in Perth, I got a lift all the way out to the depot (1.5hours one way) to get there and they COULDN'T FIND MY CAR!! I...Read more

I used this awful company to transport my almost brand new and immaculate car from Darwin to Melbourne. When the car eventually arrived...(Eventually being the key word here) it was damaged in various places. I have called, emailed, called, called, e mailed and received nil response. [name removed]...The waste of space manager! Is always conveniently out of the office. I managed to get him on the phone by pretending to be someone else and you know what he told me....wait for it... it is my responsibility to pay the excess for the damage done t...Read more

My boyfriend arranged to have his car transported from Perth to Brisbane via SMB. The whole reason he wanted to use this service was to avoid damaging his car doing the long drive across. In the end it would've been better just driving the car. The car arrived in Brisbane with oil spilt all over the front, parts of the car broken, duct tape all over the car causing scratches and damage to the paintwork, plus they let the air out of his tyres and left the lights on so the car arrived in Brisbane with a flat battery and he had to waste hours tryi...Read more

My car was transported from Perth to Sydney through SMB Australia, upon receiving the car, after watching it roughly be being taken off the truck, I started it to find that the exhaust pipe had been damaged. I have tried for over a month to resolve this issue and fix my car's exhaust pipe, only to have numerous emails not replied to, phone calls not returned and every excuse possible as to why I couldn't speak to any consultants dealing with my case. Despite the consignment note stating that there was no previous damage to the exhaust pipe, SMB...Read more

Upon assessment of my car in Perth, there were no scratches. I paid for "goods in car" service cost about 250 extra. I packed all my clothes, shoes, TV and designer handbags in the car as smb advertises "50 years of trust & services" and so I did. Upon receiving my car in melbourne laverton, I had found new scratches to my car as well as missing items. I reported it straight away and was told to email their support within 24hours. So I did exactly what was asked. Luckily I had taken before pictures of my car in Perth so had photos as evidence a...Read more

Sent my car over on January 24th from Sydney to Perth. Was told 15-20 business days. Called two weeks into this given time frame and was told it would arrive by Feb 21st. Called on Feb 19th- no answer for the whole day. Called on Feb 20th- was told that my car would be arriving March 7th and that the car hasn’t even left Sydney due to “back log”. Was NEVER even notified of the change in date which is absolutely ridiculous as I had called 2 weeks ago and they could have told me that this delay was expected. I wasted money on hiring a rental car ...Read more