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SMB Australia Car Transport

SMB Australia Car Transport

3.3 from 264 reviews · View Statistics
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Shell
ShellHunter Region, NSW

Don’t want to give even one star rating

published

Do Not Use This company or National Car Movers (they are both working together with our cars). Our cars have been sitting at SMB Sydney depot for the last 42days. The ETA is continuously being changed as is the date the cars are going to be put on the truck. The guy who answers the phone is extremely arrogant and unhelpful. Who knows if we will ever see our cars again. I am taking this issue further. If anyone else is having similar issues with SMB or National Car Movers I am happy to look at taking this to court as a collaborative cas.

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James stark
James starkMetropolitan Adelaide, SA

Absolutely hopeless don’t use

published

No communication what so ever I paid for a 28 day service thinking I would have it there in plenty of time
6.5 weeks later just arrived brand new car covered in tree sap
(20kms on it )
Worst company I have ever dealt with world wide

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Stay away from this company

published

If only I could put zero stars, very disappointing, still waiting for my car, been almost two months now from Qld to WA and keep getting excuse after excuse, first no communication at all until I reached out and told it had been sitting in Brisbane for 4 weeks, then told the truck broke down and now told they have a backlog, which is it? Starting to think they have probably sold it and my car is not coming at all, going to report it stolen if it doesn't arrive soon, I can only imagine what condition it is going to be in after sitting out in a depot for weeks on end. I cannot believe this has happened in this day and age, disgraceful service.

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5 and more weeks and the car is sitting in melbourne depot

published

car was picked up more than 5 weeks ago to go to port headland ,no one rang us we had to ring to find out that the car is still sitting in Melbourne awaiting pick up and by the time it gets there ???
what is wrong with a phone call ?please do not tell me that you had no truck going to WA in the last 5-6 weeks and our customer who is renting a car was told it will get there 04/04/2022 .
all of that just to get a booking what a service and we are one of your customers .

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Terrible
TerribleSouth East Queensland, QLD

Terrible service

published

Hi guys, please don’t use their service. What an absolute nightmare. I understand there is a COVID issue but they use that to their advantage.
When I paid in full I was told 5/15 days to transport from Perth to Brisbane. 6 weeeks later I was still waiting. When ever I called the company someone gave me a different eta.
Absolutely terrible service. Please spend an extra few dollars to get a professional service.
Unprofessional not organised. Terrible service. Never again

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SMB's Service (drivers and customer service staff) is so terrible.

published

They broke the driver seat door handle and also broke steering rod that is attached to wheels. When contacted the customer service, they dint even bother to reply back after they came to know that I have photos and videos before transporting my car. overall, it turned out to be an expensive deal for me.

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Neil Z.
Neil Z.South East Queensland, QLD

Lost car, left windows down filled with water, could not provide any paper work, won't contact me

published
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37 days to transport Melb - North Coast NSW

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Marcus S.
Marcus S.Perth, WA

INCOMPETENT

published

Transported a trailer for me within the Perth area. Unfortunately the business is full of incompetent people. Trailer was damaged and once they finally admitted the damage i was told i would be contacted by the insurance department. No contact and it has been months now of me calling, sending quotes etc but they just ignore the calls and emails. If using this company be prepared for your stuff to be ruined.

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Chris R.
Chris R.Sydney, NSW

Do your research and do NOT use these guys!!!

published

I never write reviews... but these guys left me no choice. I transported a car and I honestly wish I did more research. They have no regard for your property and then have no regard for your time when you need to work with them to resolve issues. I picked up my car from their Sydney depot and reported damage. I have been struggling now for over two months to simply get a call back. As per a previous review.. they are never available. Even the day of collection and highlighting the damage the lady was immediately irritated and gave me an email address I should work through.

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Andre
AndrePerth, WA

Damage not covered at all

published

Transported a brand new range rover, noticed the interior console has significant scratching and interior (front/back seats) all dirty as if someone sat it in.

Called on day or arrival, and each day for 1 full week - support staff somehow always at lunch.

[Name Removed] in support is unhelpful and deceitful. Implying interior damage is somehow not covered...she notes a T&C relating to personal property and affects as to way the interior is the same, its clearly not.

No help and careless.

Terrible customer service also, no tracking on the car at all just guess work.

Stay away.

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Nellie
Nellie
  • 3 reviews

Not worth rating

published

10 emails and still no car. Did it go by sea, rail or road. Who knows…probably got Covid and got hospitalised. Don’t try the 1300 as it doesn’t even go to voice mail or maybe hasn’t been cleared from year dot

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Rude, Lying staff!! Never again!!

published

Useless!!! I booked through Truckit online. Received confirmation from them but never confirmation from SMB. I called them to check that the Depot was open for dropoff (which they confirmed) a family member and his wife drove the car to the depot to find it closed. One guy tells us it was due to covid, the next tells us the business was a crime scene due to break in. Someone is spinning a yarn. Rude staff on the phone. No attempt to fix the issue nor understand that we had two people take the day off work to drive to the depot which I had confirmed was definitely open!! never again!!

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SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hi, can you please provide your booking number so we can look into this? Thank you

Angry
Angry

384614

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shaun
shaunPerth, WA
  • 11 reviews
  • 9 likes
  • Verified

These companies need to be avoided at all costs

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Foster N.
Foster N.Darwin, NT

Terrible service and car covered in tape and residue - needed detailing as a result. Disgusted.

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Page 1 of 4

Questions & Answers

Noah P.
Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.
Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.
Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message
Autoalfamor D.
Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers
Unhappy Customer
Unhappy Customer

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

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CategoryCouriers
ServicesVehicle Transport
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