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SMB Australia Car Transport

SMB Australia Car Transport

3.3 from 249 reviews · View Statistics
Listing monitored by SMB Australia Car Transport

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Marcus S.
Marcus S.Perth, WA

INCOMPETENT

published

Transported a trailer for me within the Perth area. Unfortunately the business is full of incompetent people. Trailer was damaged and once they finally admitted the damage i was told i would be contacted by the insurance department. No contact and it has been months now of me calling, sending quotes etc but they just ignore the calls and emails. If using this company be prepared for your stuff to be ruined.

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Chris R.
Chris R.Sydney, NSW

Do your research and do NOT use these guys!!!

published

I never write reviews... but these guys left me no choice. I transported a car and I honestly wish I did more research. They have no regard for your property and then have no regard for your time when you need to work with them to resolve issues. I picked up my car from their Sydney depot and reported damage. I have been struggling now for over two months to simply get a call back. As per a previous review.. they are never available. Even the day of collection and highlighting the damage the lady was immediately irritated and gave me an email address I should work through.

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Andre
AndrePerth, WA

Damage not covered at all

published

Transported a brand new range rover, noticed the interior console has significant scratching and interior (front/back seats) all dirty as if someone sat it in.

Called on day or arrival, and each day for 1 full week - support staff somehow always at lunch.

[Name Removed] in support is unhelpful and deceitful. Implying interior damage is somehow not covered...she notes a T&C relating to personal property and affects as to way the interior is the same, its clearly not.

No help and careless.

Terrible customer service also, no tracking on the car at all just guess work.

Stay away.

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Nellie
Nellie
  • 3 reviews

Not worth rating

published

10 emails and still no car. Did it go by sea, rail or road. Who knows…probably got Covid and got hospitalised. Don’t try the 1300 as it doesn’t even go to voice mail or maybe hasn’t been cleared from year dot

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Rude, Lying staff!! Never again!!

published

Useless!!! I booked through Truckit online. Received confirmation from them but never confirmation from SMB. I called them to check that the Depot was open for dropoff (which they confirmed) a family member and his wife drove the car to the depot to find it closed. One guy tells us it was due to covid, the next tells us the business was a crime scene due to break in. Someone is spinning a yarn. Rude staff on the phone. No attempt to fix the issue nor understand that we had two people take the day off work to drive to the depot which I had confirmed was definitely open!! never again!!

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SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi, can you please provide your booking number so we can look into this? Thank you

Angry
Angry

384614

  • Verified

good service for the price.

published

Happy with the service and the related price, at times the car may sit in a depot for some number of days, perhaps covid is responsible, I'm not sure. The car was received at the other end without any problems except delay.

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Took long but good service

published

The car transport from Adelaide to Darwin took more than a month. I had to call a couple of times until they put the job as urgent to get it then. But decent service overall as car came in good condition.

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Mark K
Mark KGreater Melbourne (Inner), VIC
  • 3 reviews
  • Verified

Good reliable service!

published

Vehicle arrived in condition it left its destination, with nil defects or damage. Service however needs improvement, nil tracking information provided making it difficult to gauge exact delivery date or ETA.

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shaun
shaunPerth, WA
  • 11 reviews
  • 8 likes
  • Verified

These companies need to be avoided at all costs

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Foster N.
Foster N.Darwin, NT

Terrible service and car covered in tape and residue - needed detailing as a result. Disgusted.

published
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Matt
MattPerth, WA

While reporting a damage, at least be human..

published
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Matthew W.
Matthew W.
  • 4 reviews
  • 4 likes

Do not use this company

published

Had our car picked up from Sydney for be transported to Qld, 5000 grands worth of damage. They blame the yard for the damage yet not marked by their driver on pickup. Sooner they are put out of business the better.

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Damage on my vehicle

published

As I picked up my vehicle from the depot it had a dent and paint scratched off the boot. They clearly reversed into something and took no responsibility. I wouldn’t recommend this company

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Poor service

published

Vehicle was picked up on Friday 19th and transported to Sydney depot(about 150km).It is now sitting in Sydney depot waiting to go on to Melbourne. Have been told it won't get there until April 6th. Yes I know Easter is in this time frame, but seriously 18days to go 900km. Cliff Young ran that distance in about 6 days. If your that busy don't take on the work or tell people up front

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Steve
SteveSydney, NSW
  • 5 reviews
  • 10 likes
  • Verified

Damaged occured to my vehicle whilst under consignment with SMB Australia Car Transport

published
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Page 1 of 5

Questions & Answers

Noah P.
Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.
Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.

Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks

Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella

Autoalfamor D.
Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

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