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SMB Australia Car Transport

SMB Australia Car Transport

3.2 from 208 reviews · View Statistics

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Poor service

published

Vehicle was picked up on Friday 19th and transported to Sydney depot(about 150km).It is now sitting in Sydney depot waiting to go on to Melbourne. Have been told it won't get there until April 6th. Yes I know Easter is in this time frame, but seriously 18days to go 900km. Cliff Young ran that distance in about 6 days. If your that busy don't take on the work or tell people up front

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Steve

SteveSydney, NSW

  • 4 reviews
  • 10 likes
  • Verified customer

Damaged occured to my vehicle whilst under consignment with SMB Australia Car Transport

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Vehicle arrived weeks later and damaged.

published

I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.

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  • Verified customer

Excellent service

published

SMB took our Mazda from Sydney to Forbes. It was no trouble to change pickup time and help arrange storage at Forbes Toyota. Very flexible. We would use SMB again anytime.

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1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Karen, it was a pleasure transporting for you! The SMB Team

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  • Verified customer

Great service

published

Hilux to Brisbane went over vehicle and great service well informed and new owner was contacted and happy days.
Would recommend it future travels and friendly staff helping out in any way possible

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1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks for your review! The SMB Team

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Melissa J

Melissa JGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Could not fault their service.

published

I was pleasantly surprised based on some of the negative reviews but honestly could not fault their service. My car was delivered from NSW much earlier than I expected and without a scratch. Would happily recommend SMB and use them again in future.

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1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you for your review, the SMB team!

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  • Verified customer

Simple and quick

published

The process was made very simple. I received the vehicle quickly and without any issues. Based on other reviews I thought there would be issues, however, the only inconvenience when picking up the car was a flat battery which they helped me jumpstart the car on the spot promptly.

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1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Christian for your honest review!

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Ed D

Ed DCunderdin

  • 2 reviews
  • 2 likes
  • Verified customer

Hassle free. We've used them twice

published

Both times have been significantly cheaper than alternatives. Did arrive a couple of weeks later than the promised ETA. Vehicles have arrived in good condition, pickup and drop off were hassle free.

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1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Ed for your review. We are working on an upgrade to inform customers about delays for the future.

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  • Verified customer

Great Service for my Darwin to Melbourne car transport

published

Friendly and helpful at both ends (Darwin and Melbourne).
A freeway closure around Melbourne made me late to pick up the car but they got someone to be there for me and even gave some good advice on how best to avoid it on my return trip.

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1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Matthew for your review.

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  • Verified customer

Top Service Provider

published

Very impressive service, very prompt and reliable. On time as agreed.
Highly recommend SMB TRANSPORT for all vehicle freight Australia wide.
As we have many vehicles transported we need a transport company that we can trust to have the job done with out delays.
They have exceeded our expectations.

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1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Spiro for your review. Always a pleasure working with you!

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  • Verified customer

Great Service & Value for Money

published

Great company, with friendly efficient staff providing value for money.
Will definitely recommend to friends and family and use again in the future.
Great job, keep up the good work.
Thank you so much

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1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Craig for your review and your recommendation.

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  • Verified customer

Quick and efficient transpirt of my vehicle

published

Had my vehicle transported Perth to Sydney over Christmas and they delivered well within the stated time frame with no issues what so ever. Would highly recommend this company and would use again

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1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Adam for your review and for your positive recommendation.

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Whereismyfurniture

Whereismyfurniture

  • 3 reviews
  • 3 likes

Poor communication- glad I didn’t use them!

published

I contacted the company for a quote and received an email which seemed a bit suspect as it had no official company signature or other formal sign off. I felt a little better after calling and speaking to them in person. I booked online and (luckily, in hindsight) was not charged at the time. I received no confirmation email or formal correspondence confirming the reservation. After reading other reviews I decided to go with another company, and I’m glad I did. After failing to drop off the car as per the reservation there was no follow up correspondence. I’m glad I didn’t pay as the level of service was poor and I felt nervous engaging with the company

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3 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you for your honest review although I am unsure as to what is it about as we did not actually move your vehicle..
All the best for your future.

Whereismyfurniture
Whereismyfurniture
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

All the best in your future. Thanks, SMB

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Alanna

AlannaDarwin, NT

  • 2 reviews
  • 2 likes

My vehicle was damaged. Rude and unorganised!!

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BAD SERVICE AND UNRELIABLE

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Avoid!

published

I used these guys to transport my car from WA to NSW and they bent the control rod on my car where it had been strapped down on the truck. It was a very scary drive from Sydney to the Sunshine Coast (after a wheel 'specialist' also missed this crucial default). They also said it would take 2-3 weeks for my car to arrive but it actually took just under 5 weeks. There was no communication, I was constantly having to chase them up for information. I chose these guys because they were cheap but it was futile because I had to pay to get my car fixed. When I tried to contact them to get some compensation they wouldn't return calls or emails. I will never use them again and warn all my friends and family against using them.

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I hope my comments be seen by senior management (CEO, Board ) of the company st strategic level

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2 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport
Cullen H.
Cullen H.
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  • Verified customer

Not trustworthy or reliable

published

Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.

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Thomas

ThomasRichmond-Tweed, NSW

  • 2 reviews
  • Verified customer

Great service quick to deliver and care seems to be taken with each vehicle

published

Pick up was faster than originally scheduled and happened late in the evening on a slip road, the driver phoned to advise of ETA and confirmed by txt 20mins prior to arrival

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  • Verified customer

Thx Daniel, another great service

published

We use SMB on a regular basis.. Always an easy process..delivery and collection. Easy drop off , reliable information given , prompt service.offered door to door as well as depot to depot

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Page 1 of 9
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Questions & Answers

Noah P.

Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.

Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.

Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks

Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella

Autoalfamor D.

Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers
Unhappy Customer
Unhappy Customer

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

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