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SMB Australia Car Transport

SMB Australia Car Transport

3.3 from 264 reviews · View Statistics
Listing monitored by SMB Australia Car Transport

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James stark
James starkMetropolitan Adelaide, SA

Absolutely hopeless don’t use

published

No communication what so ever I paid for a 28 day service thinking I would have it there in plenty of time
6.5 weeks later just arrived brand new car covered in tree sap
(20kms on it )
Worst company I have ever dealt with world wide

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Mr O.F.
Mr O.F.Darling Downs, QLD
  • 2 reviews
  • 1 like

The reviews had me worried.

published

After reading all the negative reviews I was a little concerned when the 3rd party freight logistics company I used, contracted to SMB. It was unfounded though. My 60 yr old car was transported across the country without a problem and no damage. I was quoted 13 to 18 days delivery - arrived in 6!! The driver went above and beyond to assist. I would use these guys again. Don't believe the whingers.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Neil Z.
Neil Z.South East Queensland, QLD

Lost car, left windows down filled with water, could not provide any paper work, won't contact me

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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37 days to transport Melb - North Coast NSW

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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  • Verified

Very fast hassle free delivery!

published

Very easy drop off and collection. Prompt delivery. Held the vehicle a couple of days until was able to collect at no extra charge. Would highly recommend very happy with service and price.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

Rude, Lying staff!! Never again!!

published

Useless!!! I booked through Truckit online. Received confirmation from them but never confirmation from SMB. I called them to check that the Depot was open for dropoff (which they confirmed) a family member and his wife drove the car to the depot to find it closed. One guy tells us it was due to covid, the next tells us the business was a crime scene due to break in. Someone is spinning a yarn. Rude staff on the phone. No attempt to fix the issue nor understand that we had two people take the day off work to drive to the depot which I had confirmed was definitely open!! never again!!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hi, can you please provide your booking number so we can look into this? Thank you

Angry
Angry

384614

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  • Verified

Good job.

published

I had to travel from Sydney to Adelaide and had to chose between drive via road or take a flight n send car by SMB. I was skeptical about transporting my car by seeing other reviews.
But everything turned out fine, No hassle.
They said delivery can take upto 12 business days but arrived early in 6 days.
No damage. All personal goods fine n intact.
They had removed radio antenna which i reattached later.
Good price.
Suggestion, contact and deal with SMB directly.
If you search for transport business on internet, the ones that come up are only referring web businesses. They don’t own transports, they are just agents. Do not use them. They will overcharge you and can’t help much if something goes wrong.
Yes, so contact SMB directly.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

  • Verified

Exceptional

published

The service was exceptional and the value for money was on point. The cars arrived on time and were all intact from Sydney to Brisbane. I highly recommend SMB Australia.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

shaun
shaunPerth, WA
  • 11 reviews
  • 9 likes
  • Verified

These companies need to be avoided at all costs

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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  • Verified

Professional and friendly service

published

My car delivered to WA in super quick time.
It arrived in perfect condition and when I went to collect it I was greeted by a friendly staff member. Great to be reunited with my Mini.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

  • Verified

Great people great service

published

This is a wellrun efficient company. Good rates and great friendly service. My only choice . Have had 8 vehicles delivered from put of state and across the country. Great result every time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

  • Verified

Awesome service!

published

Car arrived before estimated time. Excellent communication! Car arrived in good condition no damages. The price was unbeatable couldn’t find a better deal. Even follow from their customer service team was great!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

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Foster N.
Foster N.Darwin, NT

Terrible service and car covered in tape and residue - needed detailing as a result. Disgusted.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Vehicle arrived weeks later and damaged.

published

I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Melissa J
Melissa JGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes
  • Verified

Could not fault their service.

published

I was pleasantly surprised based on some of the negative reviews but honestly could not fault their service. My car was delivered from NSW much earlier than I expected and without a scratch. Would happily recommend SMB and use them again in future.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Thank you for your review, the SMB team!

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Review collected in partnership with SMB Australia Car Transport

Page 1 of 2

Questions & Answers

Noah P.
Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.
Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.
Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message
Autoalfamor D.
Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers
Unhappy Customer
Unhappy Customer

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

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CategoryCouriers
ServicesVehicle Transport
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