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SMB Australia Car Transport

SMB Australia Car Transport (page 2 of 3)

3.3 from 253 reviews · View Statistics
Listing monitored by SMB Australia Car Transport

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Matt
MattPerth, WA

While reporting a damage, at least be human..

published
  • Thumbnail
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

Damage on my vehicle

published

As I picked up my vehicle from the depot it had a dent and paint scratched off the boot. They clearly reversed into something and took no responsibility. I wouldn’t recommend this company

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
(1,234)

Vehicle arrived weeks later and damaged.

published

I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
  • Verified

Excellent service

published

SMB took our Mazda from Sydney to Forbes. It was no trouble to change pickup time and help arrange storage at Forbes Toyota. Very flexible. We would use SMB again anytime.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Karen, it was a pleasure transporting for you! The SMB Team

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Review collected in partnership with SMB Australia Car Transport

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  • Verified

Great service

published

Hilux to Brisbane went over vehicle and great service well informed and new owner was contacted and happy days.
Would recommend it future travels and friendly staff helping out in any way possible

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks for your review! The SMB Team

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Review collected in partnership with SMB Australia Car Transport

  • Verified

Great Service for my Darwin to Melbourne car transport

published

Friendly and helpful at both ends (Darwin and Melbourne).
A freeway closure around Melbourne made me late to pick up the car but they got someone to be there for me and even gave some good advice on how best to avoid it on my return trip.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Matthew for your review.

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Review collected in partnership with SMB Australia Car Transport

  • Verified

Top Service Provider

published

Very impressive service, very prompt and reliable. On time as agreed.
Highly recommend SMB TRANSPORT for all vehicle freight Australia wide.
As we have many vehicles transported we need a transport company that we can trust to have the job done with out delays.
They have exceeded our expectations.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Spiro for your review. Always a pleasure working with you!

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Review collected in partnership with SMB Australia Car Transport

Whereismyfurniture
Whereismyfurniture
  • 3 reviews
  • 3 likes

Poor communication- glad I didn’t use them!

published

I contacted the company for a quote and received an email which seemed a bit suspect as it had no official company signature or other formal sign off. I felt a little better after calling and speaking to them in person. I booked online and (luckily, in hindsight) was not charged at the time. I received no confirmation email or formal correspondence confirming the reservation. After reading other reviews I decided to go with another company, and I’m glad I did. After failing to drop off the car as per the reservation there was no follow up correspondence. I’m glad I didn’t pay as the level of service was poor and I felt nervous engaging with the company

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you for your honest review although I am unsure as to what is it about as we did not actually move your vehicle..
All the best for your future.

Whereismyfurniture
Whereismyfurniture
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

All the best in your future. Thanks, SMB

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0.0
(1,234)
Alanna
AlannaDarwin, NT
  • 2 reviews
  • 2 likes

My vehicle was damaged. Rude and unorganised!!

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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BAD SERVICE AND UNRELIABLE

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Avoid!

published

I used these guys to transport my car from WA to NSW and they bent the control rod on my car where it had been strapped down on the truck. It was a very scary drive from Sydney to the Sunshine Coast (after a wheel 'specialist' also missed this crucial default). They also said it would take 2-3 weeks for my car to arrive but it actually took just under 5 weeks. There was no communication, I was constantly having to chase them up for information. I chose these guys because they were cheap but it was futile because I had to pay to get my car fixed. When I tried to contact them to get some compensation they wouldn't return calls or emails. I will never use them again and warn all my friends and family against using them.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

Other Couriers

 
 

0.0
(1,234)
  • Verified

Not trustworthy or reliable

published

Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Review collected in partnership with SMB Australia Car Transport

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  • Verified

Thx Daniel, another great service

published

We use SMB on a regular basis.. Always an easy process..delivery and collection. Easy drop off , reliable information given , prompt service.offered door to door as well as depot to depot

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

Yun
YunFar North Queensland, QLD
  • Verified

Professional Car Transport Company

published

Yes, I was the sender and my package was picked up on time.
Yes, I was the receiver and my package arrived at the expected time and in good condition.
All good.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

The reviewer stated that an incentive was offered for this review

Ali Knaglex
Ali KnaglexSydney, NSW
  • Verified

SMB is the best transport company that I’ve used... always on time.

published

SMB is the best transport company that I’ve used... always on time and never stuffed me around.
I highly recommend them and will without a doubt use them in the future

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

  • Verified

Prefect communication

published

There was bit of delay but we moved during covid times
Communication is greats
Hats off to call centre people
Prices are good
Great company will use again in future
Will recommend to friends

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

  • Verified

Communication was disgraceful

published

Communication was crap, and car was late didn’t even know about it till I rang up to ask where it was lol, never again! I’ll be definitely transporting with someone else next time and I suggest the same for everyone else. Peace out

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
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Review collected in partnership with SMB Australia Car Transport

  • Verified

Fast service with the best pricing.

published

Cars came from interstate fast, quoting was cheaper than other places. No need to go anywhere else and will definitely use again. One of the best if not the best interstate car transport company out there.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

Stamatia
StamatiaSouth East Queensland, QLD
  • Verified

Great service

published

Easy to deal with, great communication. My vehicle from NSW to Brisbane arrived within 10 days. Will definitely use in the future if we require a car transporter again. Thank you!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

  • Verified

Professional and efficient customer service

published

SMB are always professional and efficient to deal with. Have used SMB on a number of occasions and we would highly recommend SMB for interstate car transportation services, from Melbourne to anywhere in Australia.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Julia for your review. It has been great transporting with you we look forward to working with you in the future.

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Review collected in partnership with SMB Australia Car Transport

  • Verified

Consistent service standards

published

SMB transport provide accurate and timely service and keep the customer up todate on progress. I have used SMB several times and their service standards are always consistent and reliable with excellent pricing

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Kyle for taking the time to post a review.
SMB

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Review collected in partnership with SMB Australia Car Transport

Bahati K.
Bahati K.
  • 2 reviews
  • Verified

Flexible and helpful

published

I have transported more than 20cars with SMB never had an issue. They transport car which no one else will transport. All jobs done within estimated time. I will recommend SMB to all.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Bahati for taking the time to post a review and comments.
SMB

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Review collected in partnership with SMB Australia Car Transport

  • Verified

A life saver during COVID 19........That delivers on time.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Tim for your review. Greatly appreciated.
Thank you SMB

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Review collected in partnership with SMB Australia Car Transport

Alan  Tahooni
Alan TahooniPerth, WA
  • Verified

Not reliable company

published

We unreliable
No comeunicatio. at all
They damaged my car during transport cost me $7000 to fix
They are very dishonest
Take long time to transport my car but we we booked they sat two weeks which take 5 weeks

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

  • Verified

Doing their best every time

published

Pricing is always competitive and fair .
They keep you informed on progress . Love dealing with SMB . Helpful Reliable Professional and Safe
I have moved 4 units during the current COVID situation and their service has not suffered one bit .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Tim for taking the time to provide a review, great transporting with you.

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Review collected in partnership with SMB Australia Car Transport

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