Reviewer Photos & Videos
While reporting a damage, at least be human..
I sent a car from Alice Springs, it was my brand new Toyota Camry.
There was not even a scratch when I sent.
But when they deliver, huge broken plates on the bottom of car. Massive hit happened during transportation.
I reported it , following are the response.. but not at all acceptable service.
“ From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle, SMB does not complete a survey of the underside of the vehicles. Our drivers stand up and complete the surve...y from this distance of 1 metre noting what they can see as potential transit damage. SMB is not liable to mark every single damage on second hand vehicles and SMB is not liable to mark up this kind of pre-existing damage on the initial survey. This damage would have been missed on the initial survey due to the angle/positioning that the survey took place. Please note: From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle. SMB is not liable for any pre-existing undercarriage/underside damage as the vehicles are only driven on and off the trailers. If light scratches and marks are not seen from this distance of 1 metre they can then be missed in the survey. If the vehicle is parked in a tight or dark place or a dirty/wet vehicle on collection SMB will not be held liable for any pre-existing marks not seen in these conditions. (Please see our terms and conditions for more information)
Damage on my vehicle
As I picked up my vehicle from the depot it had a dent and paint scratched off the boot. They clearly reversed into something and took no responsibility. I wouldn’t recommend this company
Vehicle arrived weeks later and damaged.
I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.
SMB took our Mazda from Sydney to Forbes. It was no trouble to change pickup time and help arrange storage at Forbes Toyota. Very flexible. We would use SMB again anytime.
Hilux to Brisbane went over vehicle and great service well informed and new owner was contacted and happy days.
Would recommend it future travels and friendly staff helping out in any way possible
Great Service for my Darwin to Melbourne car transport
Friendly and helpful at both ends (Darwin and Melbourne).
A freeway closure around Melbourne made me late to pick up the car but they got someone to be there for me and even gave some good advice on how best to avoid it on my return trip.
Top Service Provider
Very impressive service, very prompt and reliable. On time as agreed.
Highly recommend SMB TRANSPORT for all vehicle freight Australia wide.
As we have many vehicles transported we need a transport company that we can trust to have the job done with out delays.
They have exceeded our expectations.
Poor communication- glad I didn’t use them!
I contacted the company for a quote and received an email which seemed a bit suspect as it had no official company signature or other formal sign off. I felt a little better after calling and speaking to them in person. I booked online and (luckily, in hindsight) was not charged at the time. I received no confirmation email or formal correspondence confirming the reservation. After reading other reviews I decided to go with another company, and I’m glad I did. After failing to drop off the car as per the reservation there was no follow up correspondence. I’m glad I didn’t pay as the level of service was poor and I felt nervous engaging with the company
My vehicle was damaged. Rude and unorganised!!
There are not very good processes to keep track of clients vehicles and possessions, or their associated delivery timelines. Communication is also severely lacking. I had to contact numerous people to find out when my vehicle was going to be delivered, all individuals were extremely rude and unhelpful. P & S paid their subcontractor SMB (contrary to other correspondence received) for the delivery of a vehicle that hadn’t even been delivered. In the original email and quote I was told the ETA was 16 working days and after booking and finalising...payment I was told 20 working days. After my car had finally arrived after 31 working days (6 weeks) I came to find dents and marks in the roof (where the straps must have been placed) and my antenna missing. Would I recommend P&S Logistics or SMB Car Transport? Absolutely not. To pay so much for a service to have my vehicle damaged, awful communication, rude service and an unrealistic (and extremely late) delivery time is absolutely disappointing to say the least.
BAD SERVICE AND UNRELIABLE
We purchased a new van which was modified for use with a wheelchair and the supplier sent our finished van from Adelaide to Orange NSW with SMB. The delivery was very time critical as we needed the vehicle to travel and we can't just hire another car. The Adelaide depot was told that the vehicle had to be delivered within the 7 day time frame they advertise but the vehicle didn't arrive until a week later than promised.
I had to phone the head office everyday to chase up what was happening with the vehicle and was told they would ring me with u...
I used these guys to transport my car from WA to NSW and they bent the control rod on my car where it had been strapped down on the truck. It was a very scary drive from Sydney to the Sunshine Coast (after a wheel 'specialist' also missed this crucial default). They also said it would take 2-3 weeks for my car to arrive but it actually took just under 5 weeks. There was no communication, I was constantly having to chase them up for information. I chose these guys because they were cheap but it was futile because I had to pay to get my car fixed. When I tried to contact them to get some compensation they wouldn't return calls or emails. I will never use them again and warn all my friends and family against using them.
Not trustworthy or reliable
Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.
Thx Daniel, another great service
We use SMB on a regular basis.. Always an easy process..delivery and collection. Easy drop off , reliable information given , prompt service.offered door to door as well as depot to depot
Professional Car Transport Company
Yes, I was the sender and my package was picked up on time.
Yes, I was the receiver and my package arrived at the expected time and in good condition.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
SMB is the best transport company that I’ve used... always on time.
SMB is the best transport company that I’ve used... always on time and never stuffed me around.
I highly recommend them and will without a doubt use them in the future
There was bit of delay but we moved during covid times
Communication is greats
Hats off to call centre people
Prices are good
Great company will use again in future
Will recommend to friends
Communication was disgraceful
Communication was crap, and car was late didn’t even know about it till I rang up to ask where it was lol, never again! I’ll be definitely transporting with someone else next time and I suggest the same for everyone else. Peace out
Fast service with the best pricing.
Cars came from interstate fast, quoting was cheaper than other places. No need to go anywhere else and will definitely use again. One of the best if not the best interstate car transport company out there.
Easy to deal with, great communication. My vehicle from NSW to Brisbane arrived within 10 days. Will definitely use in the future if we require a car transporter again. Thank you!
Professional and efficient customer service
SMB are always professional and efficient to deal with. Have used SMB on a number of occasions and we would highly recommend SMB for interstate car transportation services, from Melbourne to anywhere in Australia.
Consistent service standards
SMB transport provide accurate and timely service and keep the customer up todate on progress. I have used SMB several times and their service standards are always consistent and reliable with excellent pricing
Flexible and helpful
I have transported more than 20cars with SMB never had an issue. They transport car which no one else will transport. All jobs done within estimated time. I will recommend SMB to all.
A life saver during COVID 19........That delivers on time.
I am a Sole Trader who sources Auction cars from Victoria and ACT. SMB Transport saved my business and delivered my cars Depot to Brisbane Depot without a scratch and on time cheaper than the bigger operators
10/10 from me, as I cannot fly to Vic or NSW (14 days quarantine) and drive the cars back to Brisbane, SMB and the good humans in the office who take my calls a BIG THANK YOU!!. You simply deliver the goods. Further you collect unroadworthy driveable cars ( that start and drive, that are unregistered) from the Auctions. That is another rea...
Not reliable company
No comeunicatio. at all
They damaged my car during transport cost me $7000 to fix
They are very dishonest
Take long time to transport my car but we we booked they sat two weeks which take 5 weeks
Doing their best every time
Pricing is always competitive and fair .
They keep you informed on progress . Love dealing with SMB . Helpful Reliable Professional and Safe
I have moved 4 units during the current COVID situation and their service has not suffered one bit .
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