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Quick and efficient transpirt of my vehicle
Had my vehicle transported Perth to Sydney over Christmas and they delivered well within the stated time frame with no issues what so ever. Would highly recommend this company and would use again
Poor communication- glad I didn’t use them!
I contacted the company for a quote and received an email which seemed a bit suspect as it had no official company signature or other formal sign off. I felt a little better after calling and speaking to them in person. I booked online and (luckily, in hindsight) was not charged at the time. I received no confirmation email or formal correspondence confirming the reservation. After reading other reviews I decided to go with another company, and I’m glad I did. After failing to drop off the car as per the reservation there was no follow up correspondence. I’m glad I didn’t pay as the level of service was poor and I felt nervous engaging with the company
My vehicle was damaged. Rude and unorganised!!
There are not very good processes to keep track of clients vehicles and possessions, or their associated delivery timelines. Communication is also severely lacking. I had to contact numerous people to find out when my vehicle was going to be delivered, all individuals were extremely rude and unhelpful. P & S paid their subcontractor SMB (contrary to other correspondence received) for the delivery of a vehicle that hadn’t even been delivered. In the original email and quote I was told the ETA was 16 working days and after booking and finalising...payment I was told 20 working days. After my car had finally arrived after 31 working days (6 weeks) I came to find dents and marks in the roof (where the straps must have been placed) and my antenna missing. Would I recommend P&S Logistics or SMB Car Transport? Absolutely not. To pay so much for a service to have my vehicle damaged, awful communication, rude service and an unrealistic (and extremely late) delivery time is absolutely disappointing to say the least.
BAD SERVICE AND UNRELIABLE
We purchased a new van which was modified for use with a wheelchair and the supplier sent our finished van from Adelaide to Orange NSW with SMB. The delivery was very time critical as we needed the vehicle to travel and we can't just hire another car. The Adelaide depot was told that the vehicle had to be delivered within the 7 day time frame they advertise but the vehicle didn't arrive until a week later than promised.
I had to phone the head office everyday to chase up what was happening with the vehicle and was told they would ring me with u...
I used these guys to transport my car from WA to NSW and they bent the control rod on my car where it had been strapped down on the truck. It was a very scary drive from Sydney to the Sunshine Coast (after a wheel 'specialist' also missed this crucial default). They also said it would take 2-3 weeks for my car to arrive but it actually took just under 5 weeks. There was no communication, I was constantly having to chase them up for information. I chose these guys because they were cheap but it was futile because I had to pay to get my car fixed. When I tried to contact them to get some compensation they wouldn't return calls or emails. I will never use them again and warn all my friends and family against using them.
I hope my comments be seen by senior management (CEO, Board ) of the company st strategic level
I hope my comments be seen by senior management (CEO, Board ) of the company st strategic level, you folks can not go on like this, you are heading into corporate and financial suicide. I setup a business from nothing and now worth over 60 Million, it took me 20 years to set this up and I know thing or two about customer service to get where I am now. You can not make everyone happy 10 to 15 % of customers always going to whinge no matter what, unreasonable expectations etc, may be in building and transport industry up to 25%, because of the v...ariables in these industries, but you can not have 80% of customers whinge about your business and only 20% or occasionally happy campers, look at your reviews bad to good, every 8 bad reviews you may get 2 good reviews, come on fellows, something is terribly wrong with your business need fixing up, I used you guys recently, and just like everyone else I had issues, delivery did not come on time, when contacted through email no response, no information provided customer about delays, when you ring you get the privileged to talk with someone with heavy Asian accent I believe in Philippines, OK fellows, if you want to save dollars moving your call center overseas it is justified but you need to have a process when customer escalate issues as opposed to heavily accented individual rather just reading what is already available to the customer through the website with the tracking number, no fill service need to meet the customer expectations, (yes I understand longer ETA), for anyone to consider premium service. Why don't you manage customer expectations better, be realistic with your delivery times, If I were you I will get my team to add 20% buffer to anticipated ETA, so you don't keep telling customer fibs all the time and you built business reliability through this, if and when there are delays, keep the customer informed, it does not take too much to send an email to the customer or offer the customer 50$ gift voucher, for extended delays etc, immediately you built better relationship with customers and also reputation and business reliability, at the moment you are at the butt end of business reliability, look at some of the businesses that fail over the years how they were doing 5 years before they fail, I can see almost identical pattern with you guys, if you don't change folks, you are in the pathway to the end, you need to change how you do business otherwise you are heading into disaster, I personally don't want to attack other folks livelihood, I hope I have given something for you to think about, for me I will not be using you folks for a while unfortunately as I need someone reliable for dollars I spend, you are not ticking the boxes for me at the moment, All the best
Not trustworthy or reliable
Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.
Great service quick to deliver and care seems to be taken with each vehicle
Pick up was faster than originally scheduled and happened late in the evening on a slip road, the driver phoned to advise of ETA and confirmed by txt 20mins prior to arrival
Thx Daniel, another great service
We use SMB on a regular basis.. Always an easy process..delivery and collection. Easy drop off , reliable information given , prompt service.offered door to door as well as depot to depot
Professional Car Transport Company
Yes, I was the sender and my package was picked up on time.
Yes, I was the receiver and my package arrived at the expected time and in good condition.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
SMB is the best transport company that I’ve used... always on time.
SMB is the best transport company that I’ve used... always on time and never stuffed me around.
I highly recommend them and will without a doubt use them in the future
bought a car from Must Have Motors in Melbourne from Adelaide over the phone during the pandemic and early lock down mid-August and the car was delivered within 4 days in perfect condition! Thank you Wayne and Kyla for organizing everything (the car Is beautiful) and choosing SMB as transport during those
difficult times, even if it took an extra couple phone calls to get the ball rolling :)
from my personal experience, i would definitely recommend these guys for interstate vehicle shipping. great job and affordable price. thank you!
Great to deal with
Had our Isuzu Dmax shipped from Townsville to Port Hedland. These guys were great to deal with, we were even able to load some personal processions in the car. It did take 7 weeks but know others who have waited 6 weeks from Brisbane. All transport seems to be taking longer with COVID restrictions.
Affordable and fast
My car was delivered faster than expected and these guys were the cheapest quote I could find.
The car was undamaged.
I had read some concerning reviews but I did not experience anything negative at all.
Great service. Competitive prices. No complaints
Vehicle was picked up and delivered promptly. Exceeded my expectations. I was notified immediately of arrival. Our vehicle arrived in good order ang condition. Given Civid 19 restrictions I was more than hsppy
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
thanks for that just a little to keen to get it i guess
SMB Australia Car Transport
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to firstname.lastname@example.org for updates.
Hope this answers your query. Thank you, Daniella
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
SMB Australia Car Transport
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email email@example.com
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