Reviewer Photos & Videos
SMB's Service (drivers and customer service staff) is so terrible.
They broke the driver seat door handle and also broke steering rod that is attached to wheels. When contacted the customer service, they dint even bother to reply back after they came to know that I have photos and videos before transporting my car. overall, it turned out to be an expensive deal for me.
Do your research and do NOT use these guys!!!
I never write reviews... but these guys left me no choice. I transported a car and I honestly wish I did more research. They have no regard for your property and then have no regard for your time when you need to work with them to resolve issues. I picked up my car from their Sydney depot and reported damage. I have been struggling now for over two months to simply get a call back. As per a previous review.. they are never available. Even the day of collection and highlighting the damage the lady was immediately irritated and gave me an email address I should work through.
Rude, Lying staff!! Never again!!
Useless!!! I booked through Truckit online. Received confirmation from them but never confirmation from SMB. I called them to check that the Depot was open for dropoff (which they confirmed) a family member and his wife drove the car to the depot to find it closed. One guy tells us it was due to covid, the next tells us the business was a crime scene due to break in. Someone is spinning a yarn. Rude staff on the phone. No attempt to fix the issue nor understand that we had two people take the day off work to drive to the depot which I had confirmed was definitely open!! never again!!
While reporting a damage, at least be human..
I sent a car from Alice Springs, it was my brand new Toyota Camry.
There was not even a scratch when I sent.
But when they deliver, huge broken plates on the bottom of car. Massive hit happened during transportation.
I reported it , following are the response.. but not at all acceptable service.
“ From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle, SMB does not complete a survey of the underside of the vehicles. Our drivers stand up and complete the surve...y from this distance of 1 metre noting what they can see as potential transit damage. SMB is not liable to mark every single damage on second hand vehicles and SMB is not liable to mark up this kind of pre-existing damage on the initial survey. This damage would have been missed on the initial survey due to the angle/positioning that the survey took place. Please note: From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle. SMB is not liable for any pre-existing undercarriage/underside damage as the vehicles are only driven on and off the trailers. If light scratches and marks are not seen from this distance of 1 metre they can then be missed in the survey. If the vehicle is parked in a tight or dark place or a dirty/wet vehicle on collection SMB will not be held liable for any pre-existing marks not seen in these conditions. (Please see our terms and conditions for more information)
Vehicle was picked up on Friday 19th and transported to Sydney depot(about 150km).It is now sitting in Sydney depot waiting to go on to Melbourne. Have been told it won't get there until April 6th. Yes I know Easter is in this time frame, but seriously 18days to go 900km. Cliff Young ran that distance in about 6 days. If your that busy don't take on the work or tell people up front
Poor communication- glad I didn’t use them!
I contacted the company for a quote and received an email which seemed a bit suspect as it had no official company signature or other formal sign off. I felt a little better after calling and speaking to them in person. I booked online and (luckily, in hindsight) was not charged at the time. I received no confirmation email or formal correspondence confirming the reservation. After reading other reviews I decided to go with another company, and I’m glad I did. After failing to drop off the car as per the reservation there was no follow up correspondence. I’m glad I didn’t pay as the level of service was poor and I felt nervous engaging with the company
Not trustworthy or reliable
Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.
Review collected in partnership with SMB Australia Car Transport
Not reliable company
No comeunicatio. at all
They damaged my car during transport cost me $7000 to fix
They are very dishonest
Take long time to transport my car but we we booked they sat two weeks which take 5 weeks
Review collected in partnership with SMB Australia Car Transport
I negotiated w National Car Transport to move my car. I specifically asked that SMB be not used.
Was prepated to pay ectra w any other company.
Chose the "fastest option" and then had car sit in melbourne depot for 3 wks. Could not get straight answer from either company on where it was.
As i live on a station and we are locked in. I tried to explain i needed notice to not only get to drop off town but off property.
Sitting here waiting for 'driver' to contact me. Where when how.
Never use them again.!!!!! Urghh.
It better not be damaged.
Disappointing Service - Late Delivery and belongings missing
We sent our car with some belongings from Perth to Darwin on 9 April 2020. Due to Covid 19, I was concerned that the transport would be delayed, but I was assured by the person I spoke to on the phone that things were happening as normal. Unfortunately my car and belongings were only delivered on 16 May 2020. I followed up a number of times re the expected arrival date and was assured that the car would be delivered on time. I followed up a number of times after the car was not delivered on time, via email and by phone. The email was never answ...ered and I was promised delivery times over the phone that was never adhered to. I was never contacted by the company during this time to update me on progress. To add insult to injury my Akubra hat was stolen out of my car. Upon inquiry I was referred to their policy of $800 excess payment and that they did not have an inventory of my belongings that was packed in the car. No attempt to investigate the matter at all. In my view it would be pretty easy to identify the person who took the hat as they should have details of who accessed the vehicle. Very disappointing turn of events. It would seem that to send belongings in the car is a free for all, with the company not taking any responsibility for anything packed in the car
Not a honest company
About a year ago I booked my vehicle to be transported from Darwin to Sydney and my car arrived a few days after the time frame quoted. I was not contacted about this. I had to chase up and was made to feel like I was bothering them. I recently booked my car to be transported from Sydney to Darwin and used a third party company to book on my behalf and asked them not to book with SMB because of my previous experience. Unfortunately SMB were booked due to my budget. I was promised that my vehicle would arrive back in Darwin 9-15 business days an...d decided to give them the another chance. I have called to see when my vehicle would be arriving in Darwin as it has been 9 business days and I have been told that my car won’t be arriving in Darwin until 19 business days. That’s 4 days over my quoted timeframe and a month without a vehicle. I will NEVER book with SMB again!
most unprofessional place!
Took double the time i was advised. No one replied to emails etc. When they did answer the phone they advised the truck had broken down causing the delay in Adelaide when it hadn’t even left Melbourne!!! Finally got onto Richard (manager) who was great. Always returned calls etc if it wasn’t for him I would of been taking this further. $1675 and a long bloody time. Car finally arrived much to my suprise..
thank god this is over but please if you read this, choose another company. I have never received such poor service.
It is terrible
It is a terrible mistake to choose SMB based on the reviews here. SMB gave me the highest quote and I thought it would be because of their high quality service. Pickup was on 19/2, promised to be 10-15 business days for delivery. After 20 days, promised again to deliver on 12/3. A few days later another logistic company contacted and said they received the car on 15/3 and will deliver it on 27/3 on behalf of SMB, it is still an estimate. I already paid their invoice after they kept sending me the payment request without letting me know the tra...nsfer progress. Now I have to pay for taxis/buses everyday. I would suggest to use another company with lower quote, it may take as long as this, but you can can spend the difference in price to hire a car while waiting.
Delay after Delay
Horrible service, as I write this my car has still not left the drop of Depot in Melbourne.
I’ve now been without a car for 2 weeks.
I was promised it would leave Melbourne on Wednesday 13th February, and again on Monday the 18th of February. It’s now Tuesday 20th of February and it is still sitting at the depot in Melbourne.
There is no communication from SMB to apologise for the delay, instead I am left having to chase it up. With such exorbitant fees for transport I would come to expect a much better service from this joke of a business.
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
thanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to firstname.lastname@example.org for updates.
Hope this answers your query. Thank you, Daniella
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email email@example.com
Get an answer from our members and SMB Australia Car Transport representatives
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