SMB Australia Car Transport
Verified3.2
286 reviews
PositivevsNegative
54% · 154125 · 44%
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Sender or ReceiverSender (1) · Receiver
Delivery Time
- Unacceptably Late (1)
Delivery Arrived in Good ConditionYes · No (1)
Reviews
Unhappy Customer Darwin, NT 2 posts
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Disappointing Service - Late Delivery and belongings missing
We sent our car with some belongings from Perth to Darwin on 9 April 2020. Due to Covid 19, I was concerned that the transport would be delayed, but I was assured by the person I spoke to on the phone that things were happening as normal. Unfortunately my car and belongings were only delivered on 16 May 2020. I followed up a number of times re the expected arrival date and was assured that the car would be delivered on time. I followed up a number of times after the car was not delivered on time, via email and by phone. The email was never answ... Read moreered and I was promised delivery times over the phone that was never adhered to. I was never contacted by the company during this time to update me on progress. To add insult to injury my Akubra hat was stolen out of my car. Upon inquiry I was referred to their policy of $800 excess payment and that they did not have an inventory of my belongings that was packed in the car. No attempt to investigate the matter at all. In my view it would be pretty easy to identify the person who took the hat as they should have details of who accessed the vehicle. Very disappointing turn of events. It would seem that to send belongings in the car is a free for all, with the company not taking any responsibility for anything packed in the carZoom2uPACK & SENDParcel2Courier.comHUBBEDShippitBig PostInterparcelSmart SendMcPhee FreightAustralia Wide Car Transport ExpressSendleShip2AnywhereMailPlusYellow ExpressExcelR8 Freight Logistics
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