SMB Australia Car Transport

After reading all the negative reviews I was a little concerned when the 3rd party freight logistics company I used, contracted to SMB. It was unfounded though. My 60 yr old car was transported across the country without a problem and no damage. I was quoted 13 to 18 days delivery - arrived in 6!! The driver went above and beyond to assist. I would use these guys again. Don't believe the whingers.

I originally went through a 3rd party who connected me to SMB. It was much easier dealing directly with SMB , I found them helpful and accommodating with drop off and pick up locations.

I would use their services again.

I hade four levels In my car when I received the car in nsw there was not a single level I forgot to ask you on time I asked the sender he said it was in the car, where’s my levels?

Happy with the service and the related price, at times the car may sit in a depot for some number of days, perhaps covid is responsible, I'm not sure. The car was received at the other end without any problems except delay.

The car transport from Adelaide to Darwin took more than a month. I had to call a couple of times until they put the job as urgent to get it then. But decent service overall as car came in good condition.

Vehicle arrived in condition it left its destination, with nil defects or damage. Service however needs improvement, nil tracking information provided making it difficult to gauge exact delivery date or ETA.

Poor communication and significant delays in with zero explanation. No online tracking despite this being 2020. Run like a transport shop from the 80’s with endless excuses. Get with the program guys!

Dropped my vehicle at the seven hills nsw depot sending to WA.What they tell you on the phone and in person isnt what happens. Do not rely on there estimated timeline it isn't reliable at all. Communication skills are poor.

1) Took more than a month to have the car at the city of destination
2) they dent the paintwork of the door, probably driver hit the door against the truck....

I was dubious about using SMB as there are mixed review on here, but it ended up being fine. I shipped my car from Melbourne to Perth with items in the car, it cost a little over $1000.

They quoted me 15 days, but it took 3 weeks. I looked on the website and saw that they only move on business days, so it took 15 BUSINESS days which is fine, but they could have been clearer about the time estimate. To pick up in Perth they're only open 12pm-4pm weekdays which is hard if you work office hours.

But all in all, the car arrived, there doesn't appear to be any damage internally or externally, so I am pleased!! In conclusion: I would use SMB again.