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SMB Australia Car Transport

SMB Australia Car Transport

3.3 from 231 reviews · View Statistics
Listing monitored by SMB Australia Car Transport

Reviews

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Shaun
Shaun
  • 2 reviews
  • Verified

Depends which way you transport

published

Had a car come from NT to SA - was here in 5-6 days, but sending a car to NT - don't be in a rush. They will tell you its leaving on the next truck and a month later you are still scratching your head wondering if you will ever see said car again.

Incentivised Review No
Sender or ReceiverSender
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Well done SMB transport

published

Very helpful and was available for me to contact them anytime for updates as my car was delayed. Was very much satisfied with the service and particularly communication about delay and updates about car transport was very satisfying. Was able to get my car to destination in a very good condition.

Incentivised Review No
Sender or ReceiverSender

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0.0
(1,234)
  • Verified

Inter-state transport

published

I transported my car from Perth to Sydney and it was fantastic to be able to transport luggage in the back of my car. The car arrived two weeks earlier than the date SMB gave me and, other than a little dirt (which they warned me about), it's arrived exactly the same as when it was loaded onto the truck. I would use SMB again.

Sender or ReceiverReceiver
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Kate for your business and review, feel free to give us a call anytime if you need your vehicle transported again. Thanks, The SMB Team

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Could do better

published

-No updates were or could be given when asked.
-Took to long to deliver item.
-No communication provided when item was delivered to final destination.

Sender or ReceiverReceiver
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi P.N, Thank you for your feedback. Do you have your booking number on this movement so I can look into this further? Thank you, Daniella

Tina
TinaSydney
  • Verified

Do Not use their dodgy service A waste of time trying to track my car

published
Sender or ReceiverI shipping my car
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Tina, Do you have a booking number so I can look into this?
Thank you

scarboroughwa
scarboroughwaSouth East Queensland, QLD
  • 3 reviews
  • 7 likes

Damage to my vehicle. Pending.

published

My vehicle was damaged upon its return to me. I have now been waiting a week for a suggestion of a resolution. I have written to Channel 2, 7, 9 and 10 to see if they wish to follow the progress of this. I will update, and other review sites over time.

Questions & Answers

Noah P.
Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.
Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.

Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks

Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella

Autoalfamor D.
Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

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