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Transported a trailer for me within the Perth area. Unfortunately the business is full of incompetent people. Trailer was damaged and once they finally admitted the damage i was told i would be contacted by the insurance department. No contact and it has been months now of me calling, sending quotes etc but they just ignore the calls and emails. If using this company be prepared for your stuff to be ruined.
Do your research and do NOT use these guys!!!
I never write reviews... but these guys left me no choice. I transported a car and I honestly wish I did more research. They have no regard for your property and then have no regard for your time when you need to work with them to resolve issues. I picked up my car from their Sydney depot and reported damage. I have been struggling now for over two months to simply get a call back. As per a previous review.. they are never available. Even the day of collection and highlighting the damage the lady was immediately irritated and gave me an email address I should work through.
Damage not covered at all
Transported a brand new range rover, noticed the interior console has significant scratching and interior (front/back seats) all dirty as if someone sat it in.
Called on day or arrival, and each day for 1 full week - support staff somehow always at lunch.
[Name Removed] in support is unhelpful and deceitful. Implying interior damage is somehow not covered...she notes a T&C relating to personal property and affects as to way the interior is the same, its clearly not.
No help and careless.
Terrible customer service also, no tracking on the car at all just guess work.
Not worth rating
10 emails and still no car. Did it go by sea, rail or road. Who knows…probably got Covid and got hospitalised. Don’t try the 1300 as it doesn’t even go to voice mail or maybe hasn’t been cleared from year dot
Rude, Lying staff!! Never again!!
Useless!!! I booked through Truckit online. Received confirmation from them but never confirmation from SMB. I called them to check that the Depot was open for dropoff (which they confirmed) a family member and his wife drove the car to the depot to find it closed. One guy tells us it was due to covid, the next tells us the business was a crime scene due to break in. Someone is spinning a yarn. Rude staff on the phone. No attempt to fix the issue nor understand that we had two people take the day off work to drive to the depot which I had confirmed was definitely open!! never again!!
3.5, car arrived safely but average communication and updates
Good news and most important is the car arrived safely and at an attractive price. The bad news it took a couple weeks longer than their worst case expectation. I can excuse that with all the covid 19 lockdowns however I would expect some updates along the way without me having to request updates every time. If your say car is delayed until a specific date and know it wont make it, communicate that. Very difficult to plan alternatives when the information is sparse and out of date. Otherwise no issue from me and I'm a fastidious car owner. (I am sender and receiver)
These companies need to be avoided at all costs
I booked through CAR TRANSPORT EXPRESS, paid the money they wanted, then two days after, CAR TRANSPORT EXPRESS asked for more cash!!!! said they under charged me, so i paid more which i was not happy about. A week after this i received an email saying SMB was taking over. I did not realise that CAR TRANSPORT EXPRESS use SMB Australia. The car was shipped from Victoria to Perth , when you email both these company's about the progress and ETA the emails from both SMB AND CAR TRANSPORT EXPRESS are lies there was no truth to any of the emails i sta...rted to wonder if my car was really going to get here. Received the car but it wasnt on time at all. Car was not damaged and was a bit dusty but that was to be expected. Would I recommend these companies no!!!! Charged to much staff are rude emails are lies and car was late
Terrible service and car covered in tape and residue - needed detailing as a result. Disgusted.
As other reviews state, customer service is DISGUSTING here. I took my car to the Melbourne depot. The truck driver was working alone and there was no one in the office. He said he was filling in. I tried to pay him, and he said to pay on the other end in Darwin as he doesn’t know how. Then, after a whole month (yep, a month) my car arrives in Darwin. However, I was told to transfer before I can pick up - after it had arrived. I told this to [Name Removed] via email, she then proceeded to say this hadn’t happened and called me a liar. I’m absol...utely shocked to say the least. NEVER, ever choose SMB. They’re the cheapest for a reason. Disgusting. EDIT: Be careful, they will damage your car paint! Car was picked up and found to be covered in duct tape, sitting in the sun. This company have zero care in the world for your vehicle. I left a 50K 4 month old car in their care and got it back covered in sticky tape residue, including caked over the paint work and the $1K window tint. It cost me $150 to get the car detailed externally to remove the melted tape residue covering the entire car. DO NOT USE SMB - they have NO CARE AT ALL for your car. Again, read the google reviews, they tell an accurate story about this company. I will tell a soul itself anyone who will listen, for the rest of my life, DO NOT use this negligent company.
While reporting a damage, at least be human..
I sent a car from Alice Springs, it was my brand new Toyota Camry.
There was not even a scratch when I sent.
But when they deliver, huge broken plates on the bottom of car. Massive hit happened during transportation.
I reported it , following are the response.. but not at all acceptable service.
“ From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle, SMB does not complete a survey of the underside of the vehicles. Our drivers stand up and complete the surve...y from this distance of 1 metre noting what they can see as potential transit damage. SMB is not liable to mark every single damage on second hand vehicles and SMB is not liable to mark up this kind of pre-existing damage on the initial survey. This damage would have been missed on the initial survey due to the angle/positioning that the survey took place. Please note: From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle. SMB is not liable for any pre-existing undercarriage/underside damage as the vehicles are only driven on and off the trailers. If light scratches and marks are not seen from this distance of 1 metre they can then be missed in the survey. If the vehicle is parked in a tight or dark place or a dirty/wet vehicle on collection SMB will not be held liable for any pre-existing marks not seen in these conditions. (Please see our terms and conditions for more information)
Do not use this company
Had our car picked up from Sydney for be transported to Qld, 5000 grands worth of damage. They blame the yard for the damage yet not marked by their driver on pickup. Sooner they are put out of business the better.
Damage on my vehicle
As I picked up my vehicle from the depot it had a dent and paint scratched off the boot. They clearly reversed into something and took no responsibility. I wouldn’t recommend this company
Vehicle was picked up on Friday 19th and transported to Sydney depot(about 150km).It is now sitting in Sydney depot waiting to go on to Melbourne. Have been told it won't get there until April 6th. Yes I know Easter is in this time frame, but seriously 18days to go 900km. Cliff Young ran that distance in about 6 days. If your that busy don't take on the work or tell people up front
Damaged occured to my vehicle whilst under consignment with SMB Australia Car Transport
My Vehicle was shipped by a reputable Dealership in what appeared to be fantastic condition and SMB was the contractor who conveyed my vehicle from Brisbane to Sydney on the 5 March 2021. It arrived in Sydney Depo 8 March 2021. The vehicle Sat at their depot till 12 March 2021. I Received my brand new car with only 50Klms on the odometer and my 20" front passenger mag wheel had been scraped in three areas of the wheel. My front bumper bumper had sustained impact damages, scraping the whole front bumper from one side to the other. My drivers doo...r had been impacted and red paint chipped off too. Having written to this company three times in the week ending 19 March, 2021, none of my emails were responded too. I contacted their office and their lovely staff said I had to deal with [Name Removed], but was subsequently unable to take my call or confirm receipt of my emails and damages their business were responsible for. It is very upsetting when having to trust businesses like this and this is the end result. This experience has left me severely disappointed not to mention the lack of communication or responsibility taken in this matter.
Vehicle arrived weeks later and damaged.
I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.
Poor communication- glad I didn’t use them!
I contacted the company for a quote and received an email which seemed a bit suspect as it had no official company signature or other formal sign off. I felt a little better after calling and speaking to them in person. I booked online and (luckily, in hindsight) was not charged at the time. I received no confirmation email or formal correspondence confirming the reservation. After reading other reviews I decided to go with another company, and I’m glad I did. After failing to drop off the car as per the reservation there was no follow up correspondence. I’m glad I didn’t pay as the level of service was poor and I felt nervous engaging with the company
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
thanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to firstname.lastname@example.org for updates.
Hope this answers your query. Thank you, Daniella
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email email@example.com
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