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SMB Australia Car Transport
- 2 reviews
- 1 like
The reviews had me worried.
After reading all the negative reviews I was a little concerned when the 3rd party freight logistics company I used, contracted to SMB. It was unfounded though. My 60 yr old car was transported across the country without a problem and no damage. I was quoted 13 to 18 days delivery - arrived in 6!! The driver went above and beyond to assist. I would use these guys again. Don't believe the whingers.
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- 2 reviews
- Verified
Good transport company
I originally went through a 3rd party who connected me to SMB. It was much easier dealing directly with SMB , I found them helpful and accommodating with drop off and pick up locations.
I would use their services again.
- Sender or ReceiverReceiver
- Delivery TimeOn Time
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Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
- Verified
good service for the price.
Happy with the service and the related price, at times the car may sit in a depot for some number of days, perhaps covid is responsible, I'm not sure. The car was received at the other end without any problems except delay.
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- Sender or ReceiverReceiver
Review collected in partnership with SMB Australia Car Transport
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Took long but good service
The car transport from Adelaide to Darwin took more than a month. I had to call a couple of times until they put the job as urgent to get it then. But decent service overall as car came in good condition.
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- Sender or ReceiverReceiver
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Review collected in partnership with SMB Australia Car Transport
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- 3 reviews
- Verified
Good reliable service!
Vehicle arrived in condition it left its destination, with nil defects or damage. Service however needs improvement, nil tracking information provided making it difficult to gauge exact delivery date or ETA.
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- Sender or ReceiverReceiver
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Review collected in partnership with SMB Australia Car Transport
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Professional Car Transport Company
Yes, I was the sender and my package was picked up on time.
Yes, I was the receiver and my package arrived at the expected time and in good condition.
All good.
- Sender or ReceiverSender
- Delivery TimeOn Time
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Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
Delivered without damage and personal belongings still in place.
Transported my vehicle from Perth to Sydney with personal belongings in the back. Vehicle and personal belongings arrived safe and sound. Staff were very friendly and helpful. Transit time was on the longer side of what was quoted, but I was told all carriers were busy clearing backlogs from recent highway closures.
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- Sender or ReceiverSender
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A good job
I was dubious about using SMB as there are mixed review on here, but it ended up being fine. I shipped my car from Melbourne to Perth with items in the car, it cost a little over $1000.
They quoted me 15 days, but it took 3 weeks. I looked on the website and saw that they only move on business days, so it took 15 BUSINESS days which is fine, but they could have been clearer about the time estimate. To pick up in Perth they're only open 12pm-4pm weekdays which is hard if you work office hours.
But all in all, the car arrived, there doesn't appear to be any damage internally or externally, so I am pleased!! In conclusion: I would use SMB again.
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Got the job done
Dropped my car off in Brisbane to be transported to Melbourne. Arrived a few days later than I was originally told and didnt get a call to organize delivery, they just turned up. Other than that was very satisfied, my car and all contents arrived no problems. Office staff were very pleasant to deal with and the bloke at the Brisbane depot went out of his way to wait around for me to bring my car in on a Friday afternoon, which saved me a lot of drama as i was booked for a flight the next morning.
Would use this company again.
Thanks!
- Sender or ReceiverSender
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Good service!
I had no issue at all with the transport of my Hyundai IX35. I packed my car full of stuff from Sydney to Perth. Took approx 4 weeks as expected! I got accurate information every time I called to check up on the ETA.
- Sender or ReceiverReceiver
Thank you Melanie for your review, it is greatly appreciated. The Team @ SMB
- 3 reviews
- 2 likes
Impressive Delivery times
SMB offered the fastest and cheapest delivery of all the companies I called. My car was delivered from Sydney to Brisbane. Was quoted 8 days for delivery and pick up within 48 hours. The closest competitor had a 2 week delivery time with the majority being 3 weeks. Not only that, SMB delivered my car early, in just 5 days. Thank you very much.
One piece of advise. SMB should inform customers that their cars will be covered with duct tape. Imagine having a brand new car covered in tape and sticky residue left with no instructions on how to remove it. All you need to do is tell your customers to use bug/tar remover to wipe it away. If not, they are going to be left with a lot of swirl marks on their paint.
- Sender or ReceiverReceiver
Thanks for your review.
Letting you know that we have taken your advice RE residue and are now trialing some bug/tar remover in our depots.
Our drivers tape certain parts of the vehicles as items su...
Happy Delivery
I dropped a car off at the Seven Hills NSW Depot to be delivered to Western Australia. They inspected the car whilst I waited confirming with me and recording any cosmetic marks already on the car. My daughter was called the day the car arrived and she was able to leave it there for a few days until she had time to get there to pick it up. The car arrived in the same condition as when it left. The office staff were very helpful at both Depots. Highly recommend SMB Australia Car Transport.
- Sender or ReceiverSender
Thanks Matty for your review, The SMB Team
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Trouble free experience.
SMB transported my brand new VW Passat from a dealer in NSW to Perth, WA. They picked it up on the 30th June and I got the call to say that it had arrived on the 17th July.....way earlier then originally quoted date of 3rd August. Car was picked up from the depot with no issues. Mark at the Kewdale depot was friendly and helpful. Only thing was the car was a bit dusty but you get that traveling across the country! All in all, happy with the service and would use again.
- Sender or ReceiverReceiver
Thank you Patrick for your review! As open carriers the vehicles do get a bit dusty, but we will work on this in the future. Thanks, SMB
- Verified
good reliable supplier
We regularly transport vehicle around Australia, generally always good. Customer service at Seven Hills could be a little better but OK.
- Sender or Receiverboth
Thanks Bill, we will work on that in Seven Hills. Your review is greatly appreciated. The Team at SMB
Review collected in partnership with SMB Australia Car Transport
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Cheaper option compared to other Transport
I used for Car Transport from Mel to Darwin. Most economical way I found and I did use once before from Sydney
to Darwin. The only drawback is a long waiting time 15 -20 working days compared to others 7 days turnover. Haven't received the delivery yet so cant comment on what delivery would be like. Other positive thing is this is the only company that allows limited baggage or spare/excess tyres to put in the car rest of the service providers claims the car should be empty. No consignment number given. This company would increase its rating if they can reduce the delivery time by half and a better communication on tracking the car location.
- Sender or ReceiverReceiver
Thanks Bob for the review. Our transit times are so extensive at the moment as we currently have a lot of freight in the NT and WA. That is why we do advise the time frame at the time of booking so y...
Read moreou can be prepared. In saying this we will continue to work on cutting our transit times to provide a quicker service. If you do want an update feel free to call or email our team :) Thank you!Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport...
Read more non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me. If you need urgent transport they are not your best option. I hope this helps ThanksHi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head O...
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you
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Details ·
Category | Couriers |
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Services | Vehicle Transport |
Extra Information
Very quick delivery
Delivered much quicker than expected
Brilliant!!
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Thanks Rob for your review, The SMB Team