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Absolutely hopeless don’t use
No communication what so ever I paid for a 28 day service thinking I would have it there in plenty of time
6.5 weeks later just arrived brand new car covered in tree sap
(20kms on it )
Worst company I have ever dealt with world wide
Lost car, left windows down filled with water, could not provide any paper work, won't contact me
Had my car transported by SMB, it is the worst experience I have ever had with a transport company. The car got lost going from Melbourne to Brisbane I was told it was in Sydney then a week later found out it was still in Melbourne. When it did get to Brisbane it couldn't get delivered due to trucks braking down so I was told if I pick it up I would get a refund for that part of the transport by SMB. This was false they lied and won't refund the trip from depo to my house. When I picked up the car I found the windows left down 5cm each side and...the car filled with 3cm of water threw it. I tested the windows they work fine and go up and down. Also the car had tape put on it which ripped the paint off. No paper work was provided with the car, no pick up condition report nothing. I have emailed firstname.lastname@example.org no response. If you call up they just tell you to email email@example.com. Please don't ever use this company. Took 24 days to come up from Melbourne and would have been another 4 sitting out in the rain with the windows down if I had not have picked it up. Still waiting from them to contact me
Transported a trailer for me within the Perth area. Unfortunately the business is full of incompetent people. Trailer was damaged and once they finally admitted the damage i was told i would be contacted by the insurance department. No contact and it has been months now of me calling, sending quotes etc but they just ignore the calls and emails. If using this company be prepared for your stuff to be ruined.
Damage not covered at all
Transported a brand new range rover, noticed the interior console has significant scratching and interior (front/back seats) all dirty as if someone sat it in.
Called on day or arrival, and each day for 1 full week - support staff somehow always at lunch.
[Name Removed] in support is unhelpful and deceitful. Implying interior damage is somehow not covered...she notes a T&C relating to personal property and affects as to way the interior is the same, its clearly not.
No help and careless.
Terrible customer service also, no tracking on the car at all just guess work.
Terrible service and car covered in tape and residue - needed detailing as a result. Disgusted.
As other reviews state, customer service is DISGUSTING here. I took my car to the Melbourne depot. The truck driver was working alone and there was no one in the office. He said he was filling in. I tried to pay him, and he said to pay on the other end in Darwin as he doesn’t know how. Then, after a whole month (yep, a month) my car arrives in Darwin. However, I was told to transfer before I can pick up - after it had arrived. I told this to [Name Removed] via email, she then proceeded to say this hadn’t happened and called me a liar. I’m absol...utely shocked to say the least. NEVER, ever choose SMB. They’re the cheapest for a reason. Disgusting. EDIT: Be careful, they will damage your car paint! Car was picked up and found to be covered in duct tape, sitting in the sun. This company have zero care in the world for your vehicle. I left a 50K 4 month old car in their care and got it back covered in sticky tape residue, including caked over the paint work and the $1K window tint. It cost me $150 to get the car detailed externally to remove the melted tape residue covering the entire car. DO NOT USE SMB - they have NO CARE AT ALL for your car. Again, read the google reviews, they tell an accurate story about this company. I will tell a soul itself anyone who will listen, for the rest of my life, DO NOT use this negligent company.
Damage on my vehicle
As I picked up my vehicle from the depot it had a dent and paint scratched off the boot. They clearly reversed into something and took no responsibility. I wouldn’t recommend this company
Damaged occured to my vehicle whilst under consignment with SMB Australia Car Transport
My Vehicle was shipped by a reputable Dealership in what appeared to be fantastic condition and SMB was the contractor who conveyed my vehicle from Brisbane to Sydney on the 5 March 2021. It arrived in Sydney Depo 8 March 2021. The vehicle Sat at their depot till 12 March 2021. I Received my brand new car with only 50Klms on the odometer and my 20" front passenger mag wheel had been scraped in three areas of the wheel. My front bumper bumper had sustained impact damages, scraping the whole front bumper from one side to the other. My drivers doo...r had been impacted and red paint chipped off too. Having written to this company three times in the week ending 19 March, 2021, none of my emails were responded too. I contacted their office and their lovely staff said I had to deal with [Name Removed], but was subsequently unable to take my call or confirm receipt of my emails and damages their business were responsible for. It is very upsetting when having to trust businesses like this and this is the end result. This experience has left me severely disappointed not to mention the lack of communication or responsibility taken in this matter.
Vehicle arrived weeks later and damaged.
I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.
My vehicle was damaged. Rude and unorganised!!
There are not very good processes to keep track of clients vehicles and possessions, or their associated delivery timelines. Communication is also severely lacking. I had to contact numerous people to find out when my vehicle was going to be delivered, all individuals were extremely rude and unhelpful. P & S paid their subcontractor SMB (contrary to other correspondence received) for the delivery of a vehicle that hadn’t even been delivered. In the original email and quote I was told the ETA was 16 working days and after booking and finalising...payment I was told 20 working days. After my car had finally arrived after 31 working days (6 weeks) I came to find dents and marks in the roof (where the straps must have been placed) and my antenna missing. Would I recommend P&S Logistics or SMB Car Transport? Absolutely not. To pay so much for a service to have my vehicle damaged, awful communication, rude service and an unrealistic (and extremely late) delivery time is absolutely disappointing to say the least.
I used these guys to transport my car from WA to NSW and they bent the control rod on my car where it had been strapped down on the truck. It was a very scary drive from Sydney to the Sunshine Coast (after a wheel 'specialist' also missed this crucial default). They also said it would take 2-3 weeks for my car to arrive but it actually took just under 5 weeks. There was no communication, I was constantly having to chase them up for information. I chose these guys because they were cheap but it was futile because I had to pay to get my car fixed. When I tried to contact them to get some compensation they wouldn't return calls or emails. I will never use them again and warn all my friends and family against using them.
Car was damaged and they took no responsibility
My car was damaged when it was transported from Perth WA to Sydney NSW. The driver that delivered the car pointed out the damage to me. When i contacted SMB I was told i would receive a call back about the matter. I never did. After 5 months and multiple calls i finally received a response saying that they are not take responsibility for the damage. What a joke!!
Bad experience with this Company
Had my car transported from Perth to Darwin in Feb 2020. Car arrived damaged on the front valance. SMB will not take any responsibility for the damage, and we are left with a damaged car that was checked thoroughly when I dropped it off at their depot. They now say there is an $800.00 dollar excess, which was not part of our agreement with the agent we used called Moving Cars. Too many middle men, who will not offer any assistance either, would not use this company again.
DO NOT use this company for any vehicle transport!!!
DO NOT use this company for any vehicle transport!!! SMB do NOT take responsibility for damages they do to your vehicle and their professionalism is non-existent. During a recent transport of my vehicle major damages were done to my vehicle. Both the roof and bumper were damaged. The driver cable tied the bumper back on so I could not see the damage when collecting the vehicle and said nothing during collection so I would sign the consignment slip none the wiser. Once I discovered the damages the following day and asked for it to be further inv...estigated. No response for over two weeks and finally they responded stating that the damage happened during transit but because the vehicle is over 20 years old (a classic, vintage vehicle) its not their problem and wont do anything about the roof nor the bumper. Would never use this company again. Lesson learnt.
Never rely on the timeframe they give you....
1) Took more than a month to have the car at the city of destination
2) they dent the paintwork of the door, probably driver hit the door against the truck....
Fake 5-star reviews. 25 days for car to even leave the depot
Shipping a sedan from Perth to Sydney, quoted $950 and given an indicative time frame of 6 to 12 business days. Dropped off my car on February 10 at Perth Depot and completed the paperwork. With this time frame, I was expecting to be able to collect my car on February 25/26.
After 11 business days (February 25), I started to call once a week to ask about the status of my transport and each time I was told "It's on it's way, it definitely should be coming in next week". I would ask if I could have a copy of the processing history provided to m...e, and they told me that it would be sent to my email, but they never did that. On March 11 (23 business days, over a month since dropping it off), I called again and finally was told actual information, "The truck is scheduled to come in tomorrow, but probably won't be available for collection while we process it". I asked when my car was actually loaded onto the transport truck, and when the truck left Perth depot and was told "It was loaded onto the truck on March 7". Which means that when I called on February 25 and on March 4, the staff were lying/unhelpful/uninformative as they said that the transport is "on it's way" and not "waiting to be loaded onto transport". This also means that it took 18 business days for my car to even leave the depot, far exceeding the indicative time-frame for drop-off to collection. As I was hiring a car interstate in the meantime, I had only booked it for until February 28 (remember that I was expecting to collect my car on Feb 25/26), and kept extending my car rental by 7 days under the assumption (based on the information that I was given), that my car was already on its way. If I had been told upfront that my car was waiting for a spot on the transport truck and not lied to, I could have booked my car rental for until March 13, instead of extending my car rental week by week.
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport...non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me. If you need urgent transport they are not your best option. I hope this helps Thanks
thanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head O...
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email firstname.lastname@example.org
Get an answer from our members and SMB Australia Car Transport representatives
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