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SMB Australia Car Transport

SMB Australia Car Transport

3.3 from 264 reviews · View Statistics
Listing monitored by SMB Australia Car Transport

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James stark
James starkMetropolitan Adelaide, SA

Absolutely hopeless don’t use

published

No communication what so ever I paid for a 28 day service thinking I would have it there in plenty of time
6.5 weeks later just arrived brand new car covered in tree sap
(20kms on it )
Worst company I have ever dealt with world wide

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Mr O.F.
Mr O.F.Darling Downs, QLD
  • 2 reviews
  • 1 like

The reviews had me worried.

published

After reading all the negative reviews I was a little concerned when the 3rd party freight logistics company I used, contracted to SMB. It was unfounded though. My 60 yr old car was transported across the country without a problem and no damage. I was quoted 13 to 18 days delivery - arrived in 6!! The driver went above and beyond to assist. I would use these guys again. Don't believe the whingers.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Neil Z.
Neil Z.South East Queensland, QLD

Lost car, left windows down filled with water, could not provide any paper work, won't contact me

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Kassie
KassieMelbourne
  • 2 reviews
  • Verified

Good transport company

published

I originally went through a 3rd party who connected me to SMB. It was much easier dealing directly with SMB , I found them helpful and accommodating with drop off and pick up locations.

I would use their services again.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

The reviewer stated that an incentive was offered for this review

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37 days to transport Melb - North Coast NSW

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Marcus S.
Marcus S.Perth, WA

INCOMPETENT

published

Transported a trailer for me within the Perth area. Unfortunately the business is full of incompetent people. Trailer was damaged and once they finally admitted the damage i was told i would be contacted by the insurance department. No contact and it has been months now of me calling, sending quotes etc but they just ignore the calls and emails. If using this company be prepared for your stuff to be ruined.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Andre
AndrePerth, WA

Damage not covered at all

published

Transported a brand new range rover, noticed the interior console has significant scratching and interior (front/back seats) all dirty as if someone sat it in.

Called on day or arrival, and each day for 1 full week - support staff somehow always at lunch.

[Name Removed] in support is unhelpful and deceitful. Implying interior damage is somehow not covered...she notes a T&C relating to personal property and affects as to way the interior is the same, its clearly not.

No help and careless.

Terrible customer service also, no tracking on the car at all just guess work.

Stay away.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Nellie
Nellie
  • 3 reviews

Not worth rating

published

10 emails and still no car. Did it go by sea, rail or road. Who knows…probably got Covid and got hospitalised. Don’t try the 1300 as it doesn’t even go to voice mail or maybe hasn’t been cleared from year dot

Incentivised Review No
Sender or ReceiverReceiver
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  • Verified

good service for the price.

published

Happy with the service and the related price, at times the car may sit in a depot for some number of days, perhaps covid is responsible, I'm not sure. The car was received at the other end without any problems except delay.

Incentivised Review No
Sender or ReceiverReceiver
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Review collected in partnership with SMB Australia Car Transport

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  • Verified

Took long but good service

published

The car transport from Adelaide to Darwin took more than a month. I had to call a couple of times until they put the job as urgent to get it then. But decent service overall as car came in good condition.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

Mark K
Mark KGreater Melbourne (Inner), VIC
  • 3 reviews
  • Verified

Good reliable service!

published

Vehicle arrived in condition it left its destination, with nil defects or damage. Service however needs improvement, nil tracking information provided making it difficult to gauge exact delivery date or ETA.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

shaun
shaunPerth, WA
  • 11 reviews
  • 9 likes
  • Verified

These companies need to be avoided at all costs

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Foster N.
Foster N.Darwin, NT

Terrible service and car covered in tape and residue - needed detailing as a result. Disgusted.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Matthew W.
Matthew W.
  • 4 reviews
  • 4 likes

Do not use this company

published

Had our car picked up from Sydney for be transported to Qld, 5000 grands worth of damage. They blame the yard for the damage yet not marked by their driver on pickup. Sooner they are put out of business the better.

Incentivised Review No
Sender or ReceiverReceiver
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Damage on my vehicle

published

As I picked up my vehicle from the depot it had a dent and paint scratched off the boot. They clearly reversed into something and took no responsibility. I wouldn’t recommend this company

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Page 1 of 2

Questions & Answers

Noah P.
Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.
Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.
Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message
Autoalfamor D.
Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers
Unhappy Customer
Unhappy Customer

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

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CategoryCouriers
ServicesVehicle Transport
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