SMB Australia Car Transport

No communication what so ever I paid for a 28 day service thinking I would have it there in plenty of time
6.5 weeks later just arrived brand new car covered in tree sap
(20kms on it )
Worst company I have ever dealt with world wide

car was picked up more than 5 weeks ago to go to port headland ,no one rang us we had to ring to find out that the car is still sitting in Melbourne awaiting pick up and by the time it gets there ???
what is wrong with a phone call ?please do not tell me that you had no truck going to WA in the last 5-6 weeks and our customer who is renting a car was told it will get there 04/04/2022 .
all of that just to get a booking what a service and we are one of your customers .

Had my car transported by SMB, it is the worst experience I have ever had with a transport company. The car got lost going from Melbourne to Brisbane I was told it was in Sydney then a week later found out it was still in Melbourne. When it did get to Brisbane it couldn't get delivered due to trucks braking down so I was told if I pick it up I would get a refund for that part of the transport by SMB. This was false they lied and won't refund the trip from depo to my house. When I picked up the car I found the windows left down 5cm each side and...

As other reviews state, customer service is DISGUSTING here. I took my car to the Melbourne depot. The truck driver was working alone and there was no one in the office. He said he was filling in. I tried to pay him, and he said to pay on the other end in Darwin as he doesn’t know how. Then, after a whole month (yep, a month) my car arrives in Darwin. However, I was told to transfer before I can pick up - after it had arrived. I told this to [Name Removed] via email, she then proceeded to say this hadn’t happened and called me a liar. I’m absol...

I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.

There are not very good processes to keep track of clients vehicles and possessions, or their associated delivery timelines. Communication is also severely lacking. I had to contact numerous people to find out when my vehicle was going to be delivered, all individuals were extremely rude and unhelpful. P & S paid their subcontractor SMB (contrary to other correspondence received) for the delivery of a vehicle that hadn’t even been delivered. In the original email and quote I was told the ETA was 16 working days and after booking and finalising...

I used these guys to transport my car from WA to NSW and they bent the control rod on my car where it had been strapped down on the truck. It was a very scary drive from Sydney to the Sunshine Coast (after a wheel 'specialist' also missed this crucial default). They also said it would take 2-3 weeks for my car to arrive but it actually took just under 5 weeks. There was no communication, I was constantly having to chase them up for information. I chose these guys because they were cheap but it was futile because I had to pay to get my car fixed. When I tried to contact them to get some compensation they wouldn't return calls or emails. I will never use them again and warn all my friends and family against using them.

We unreliable
No comeunicatio. at all
They damaged my car during transport cost me $7000 to fix
They are very dishonest
Take long time to transport my car but we we booked they sat two weeks which take 5 weeks

We sent our car with some belongings from Perth to Darwin on 9 April 2020. Due to Covid 19, I was concerned that the transport would be delayed, but I was assured by the person I spoke to on the phone that things were happening as normal. Unfortunately my car and belongings were only delivered on 16 May 2020. I followed up a number of times re the expected arrival date and was assured that the car would be delivered on time. I followed up a number of times after the car was not delivered on time, via email and by phone. The email was never answ...

1) Took more than a month to have the car at the city of destination
2) they dent the paintwork of the door, probably driver hit the door against the truck....

Shipping a sedan from Perth to Sydney, quoted $950 and given an indicative time frame of 6 to 12 business days. Dropped off my car on February 10 at Perth Depot and completed the paperwork. With this time frame, I was expecting to be able to collect my car on February 25/26.

After 11 business days (February 25), I started to call once a week to ask about the status of my transport and each time I was told "It's on it's way, it definitely should be coming in next week". I would ask if I could have a copy of the processing history provided to m...

Spent $1742 to get car transported from Melbourne to Darwin. Car sat in Melbourne depot for a month and Adelaide for a week. While in Adelaide my car was damaged. No contact was made to me. Car arrived in Darwin and only contact was to pick the car up. Arrived and nothing was mentioned about damage. Personal details for Andrew (owner) provided but all correspondence has been ignored and I have been made to feel like it’s my fault. Damage worth $3000 and company not willing to pay or compensate. Would definitely avoid this company at all costs