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SMB Australia Car Transport

SMB Australia Car Transport

3.3 from 249 reviews · View Statistics
Listing monitored by SMB Australia Car Transport

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Marcus S.
Marcus S.Perth, WA

INCOMPETENT

published

Transported a trailer for me within the Perth area. Unfortunately the business is full of incompetent people. Trailer was damaged and once they finally admitted the damage i was told i would be contacted by the insurance department. No contact and it has been months now of me calling, sending quotes etc but they just ignore the calls and emails. If using this company be prepared for your stuff to be ruined.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Andre
AndrePerth, WA

Damage not covered at all

published

Transported a brand new range rover, noticed the interior console has significant scratching and interior (front/back seats) all dirty as if someone sat it in.

Called on day or arrival, and each day for 1 full week - support staff somehow always at lunch.

[Name Removed] in support is unhelpful and deceitful. Implying interior damage is somehow not covered...she notes a T&C relating to personal property and affects as to way the interior is the same, its clearly not.

No help and careless.

Terrible customer service also, no tracking on the car at all just guess work.

Stay away.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
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Nellie
Nellie
  • 3 reviews

Not worth rating

published

10 emails and still no car. Did it go by sea, rail or road. Who knows…probably got Covid and got hospitalised. Don’t try the 1300 as it doesn’t even go to voice mail or maybe hasn’t been cleared from year dot

Incentivised Review No
Sender or ReceiverReceiver
  • Verified

Dependable, Reliable Transport Company.

published

I have used SMB for transporting various vehicles for over 13 years all over Australia, nothing more than professional outstanding customer service. That's why I don't trust anyone else, they are always accommodating! Anyone whom requires a recommendation on transporting vehicles anywhere in Australia, I never hesitate in recommending SMB.
Thanks Eddie

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

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Keith C.
Keith C.Perth, WA
  • Verified

Great service. Great communication, Service with a smile! =)

published

Cars have always been delivered on time in good condition. Guys at all yards have been helpful and cheerful to work with. Everyone that I've spoken too at SMB has been pleasant and helpful. more than happy to recommend SMB for your transport needs.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

The reviewer stated that an incentive was offered for this review

  • Verified

Great service & price

published

The quote was cheaper than others I received. Staff were always friendly when I rang and didn't mind me ringing to check progress of our van. Took a bit longer than expected but the van arrived in great condition.

Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

  • Verified

Delivered as promised

published

Quote was considerably cheaper than another one I received! Car was quickly picked up and arrived to the depot much earlier than anticipated… slight criticism, when I called to confirm its arrival I was told it would be delivered ahead of time however this wasn’t the case (was excited to receive) but it did arrive as scheduled. All staff were friendly and professional and highly recommend.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

  • Verified

Exceptional

published

The service was exceptional and the value for money was on point. The cars arrived on time and were all intact from Sydney to Brisbane. I highly recommend SMB Australia.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

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shaun
shaunPerth, WA
  • 11 reviews
  • 8 likes
  • Verified

These companies need to be avoided at all costs

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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John G.
John G.Metropolitan Adelaide, SA
  • Verified

No hassles with SMB

published

I was the sender and receiver with my landcruiser being sent from Adelaide.
I mean they didn't give me a bunch of roses, but all personnel acquitted themselves professionally and properly.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

The reviewer stated that an incentive was offered for this review

  • Verified

Professional and friendly service

published

My car delivered to WA in super quick time.
It arrived in perfect condition and when I went to collect it I was greeted by a friendly staff member. Great to be reunited with my Mini.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

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0.0
(1,234)
  • Verified

Fantastic service

published

We decided to gift our son in Sydney with a car. (My wife bought a new car and we had her much loved Jazz left over). SMB arranged the transport of the car from Adelaide to Sydney and all went really smoothly and so my son is now driving his Jazz in his new home town. Very happy with the service and delivery.

Incentivised Review No
Sender or ReceiverReceiver
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Review collected in partnership with SMB Australia Car Transport

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  • Verified

Happy Experience

published

We were very happy with the service we received , from contacting the Company to when the car was delivered to the address in Sydney.
we were as stated happy with the Company in question.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

The reviewer stated that an incentive was offered for this review

  • Verified

Awesome service!

published

Car arrived before estimated time. Excellent communication! Car arrived in good condition no damages. The price was unbeatable couldn’t find a better deal. Even follow from their customer service team was great!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

Tania
TaniaSouth East Queensland, QLD
  • 4 reviews
  • Verified

Good customer service

published

I rang SMB to find out where my car was and they sorted out my problem which was great.
The car did arrive later than expected, however they sorted out my situation.
regards
Tania

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

Page 1 of 3

Questions & Answers

Noah P.
Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.
Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.

Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks

Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella

Autoalfamor D.
Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

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ServicesVehicle Transport
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