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Fantastic reliable service
I use the services of SMB all the time when I need to transport my cars interstate. The staff are courteous and very friendly to deal with. They take great care when transporting my cars and have never had any issues. The cars always arrive at their destination within the time period specified. I highly recommended SMB and their fantastic staff for all your car transport needs.
We decided to gift our son in Sydney with a car. (My wife bought a new car and we had her much loved Jazz left over). SMB arranged the transport of the car from Adelaide to Sydney and all went really smoothly and so my son is now driving his Jazz in his new home town. Very happy with the service and delivery.
Use SMB again? Absolutely!!!
I have used SMB twice transporting cars across the country. I will use them again and also recommend them to my friends. They were organised and their timing was accurate on both occasions.
All promises honoured. Picked up and delivered on time
Tracking info was conveyed as requested. Competitive price quoted. Vehicle arrived in good condition and recipient is very please with the service . I will use next time again without hesitation.
We were very happy with the service we received , from contacting the Company to when the car was delivered to the address in Sydney.
we were as stated happy with the Company in question.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
Great people great service
This is a wellrun efficient company. Good rates and great friendly service. My only choice . Have had 8 vehicles delivered from put of state and across the country. Great result every time.
Car arrived before estimated time. Excellent communication! Car arrived in good condition no damages. The price was unbeatable couldn’t find a better deal. Even follow from their customer service team was great!
Good customer service
I rang SMB to find out where my car was and they sorted out my problem which was great.
The car did arrive later than expected, however they sorted out my situation.
Terrible service and car covered in tape and residue - needed detailing as a result. Disgusted.
As other reviews state, customer service is DISGUSTING here. I took my car to the Melbourne depot. The truck driver was working alone and there was no one in the office. He said he was filling in. I tried to pay him, and he said to pay on the other end in Darwin as he doesn’t know how. Then, after a whole month (yep, a month) my car arrives in Darwin. However, I was told to transfer before I can pick up - after it had arrived. I told this to [Name Removed] via email, she then proceeded to say this hadn’t happened and called me a liar. I’m absol...utely shocked to say the least. NEVER, ever choose SMB. They’re the cheapest for a reason. Disgusting. EDIT: Be careful, they will damage your car paint! Car was picked up and found to be covered in duct tape, sitting in the sun. This company have zero care in the world for your vehicle. I left a 50K 4 month old car in their care and got it back covered in sticky tape residue, including caked over the paint work and the $1K window tint. It cost me $150 to get the car detailed externally to remove the melted tape residue covering the entire car. DO NOT USE SMB - they have NO CARE AT ALL for your car. Again, read the google reviews, they tell an accurate story about this company. I will tell a soul itself anyone who will listen, for the rest of my life, DO NOT use this negligent company.
While reporting a damage, at least be human..
I sent a car from Alice Springs, it was my brand new Toyota Camry.
There was not even a scratch when I sent.
But when they deliver, huge broken plates on the bottom of car. Massive hit happened during transportation.
I reported it , following are the response.. but not at all acceptable service.
“ From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle, SMB does not complete a survey of the underside of the vehicles. Our drivers stand up and complete the surve...y from this distance of 1 metre noting what they can see as potential transit damage. SMB is not liable to mark every single damage on second hand vehicles and SMB is not liable to mark up this kind of pre-existing damage on the initial survey. This damage would have been missed on the initial survey due to the angle/positioning that the survey took place. Please note: From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle. SMB is not liable for any pre-existing undercarriage/underside damage as the vehicles are only driven on and off the trailers. If light scratches and marks are not seen from this distance of 1 metre they can then be missed in the survey. If the vehicle is parked in a tight or dark place or a dirty/wet vehicle on collection SMB will not be held liable for any pre-existing marks not seen in these conditions. (Please see our terms and conditions for more information)
Do not use this company
Had our car picked up from Sydney for be transported to Qld, 5000 grands worth of damage. They blame the yard for the damage yet not marked by their driver on pickup. Sooner they are put out of business the better.
Damage on my vehicle
As I picked up my vehicle from the depot it had a dent and paint scratched off the boot. They clearly reversed into something and took no responsibility. I wouldn’t recommend this company
Vehicle was picked up on Friday 19th and transported to Sydney depot(about 150km).It is now sitting in Sydney depot waiting to go on to Melbourne. Have been told it won't get there until April 6th. Yes I know Easter is in this time frame, but seriously 18days to go 900km. Cliff Young ran that distance in about 6 days. If your that busy don't take on the work or tell people up front
Damaged occured to my vehicle whilst under consignment with SMB Australia Car Transport
My Vehicle was shipped by a reputable Dealership in what appeared to be fantastic condition and SMB was the contractor who conveyed my vehicle from Brisbane to Sydney on the 5 March 2021. It arrived in Sydney Depo 8 March 2021. The vehicle Sat at their depot till 12 March 2021. I Received my brand new car with only 50Klms on the odometer and my 20" front passenger mag wheel had been scraped in three areas of the wheel. My front bumper bumper had sustained impact damages, scraping the whole front bumper from one side to the other. My drivers doo...r had been impacted and red paint chipped off too. Having written to this company three times in the week ending 19 March, 2021, none of my emails were responded too. I contacted their office and their lovely staff said I had to deal with [Name Removed], but was subsequently unable to take my call or confirm receipt of my emails and damages their business were responsible for. It is very upsetting when having to trust businesses like this and this is the end result. This experience has left me severely disappointed not to mention the lack of communication or responsibility taken in this matter.
Vehicle arrived weeks later and damaged.
I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.
SMB took our Mazda from Sydney to Forbes. It was no trouble to change pickup time and help arrange storage at Forbes Toyota. Very flexible. We would use SMB again anytime.
Hilux to Brisbane went over vehicle and great service well informed and new owner was contacted and happy days.
Would recommend it future travels and friendly staff helping out in any way possible
Could not fault their service.
I was pleasantly surprised based on some of the negative reviews but honestly could not fault their service. My car was delivered from NSW much earlier than I expected and without a scratch. Would happily recommend SMB and use them again in future.
Simple and quick
The process was made very simple. I received the vehicle quickly and without any issues. Based on other reviews I thought there would be issues, however, the only inconvenience when picking up the car was a flat battery which they helped me jumpstart the car on the spot promptly.
Hassle free. We've used them twice
Both times have been significantly cheaper than alternatives. Did arrive a couple of weeks later than the promised ETA. Vehicles have arrived in good condition, pickup and drop off were hassle free.
Great Service for my Darwin to Melbourne car transport
Friendly and helpful at both ends (Darwin and Melbourne).
A freeway closure around Melbourne made me late to pick up the car but they got someone to be there for me and even gave some good advice on how best to avoid it on my return trip.
Top Service Provider
Very impressive service, very prompt and reliable. On time as agreed.
Highly recommend SMB TRANSPORT for all vehicle freight Australia wide.
As we have many vehicles transported we need a transport company that we can trust to have the job done with out delays.
They have exceeded our expectations.
Great Service & Value for Money
Great company, with friendly efficient staff providing value for money.
Will definitely recommend to friends and family and use again in the future.
Great job, keep up the good work.
Thank you so much
Quick and efficient transpirt of my vehicle
Had my vehicle transported Perth to Sydney over Christmas and they delivered well within the stated time frame with no issues what so ever. Would highly recommend this company and would use again
Poor communication- glad I didn’t use them!
I contacted the company for a quote and received an email which seemed a bit suspect as it had no official company signature or other formal sign off. I felt a little better after calling and speaking to them in person. I booked online and (luckily, in hindsight) was not charged at the time. I received no confirmation email or formal correspondence confirming the reservation. After reading other reviews I decided to go with another company, and I’m glad I did. After failing to drop off the car as per the reservation there was no follow up correspondence. I’m glad I didn’t pay as the level of service was poor and I felt nervous engaging with the company
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