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SMB Australia Car Transport

SMB Australia Car Transport (page 4 of 9)

3.3 from 249 reviews · View Statistics
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Ray
RaySydney, NSW
  • Verified

One of the best in the business

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Everything is on time. Very Helpful with everything. No damages on the cars. very nice people to deal with even though they would be under a lot of stress from all this COVID 19 stuff going on.

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Very True Ray, Thank you for writing this review.
Andrew

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Review collected in partnership with SMB Australia Car Transport

Nicolas S.
Nicolas S.Perth, WA

They were great in every way.

published

We needed to ship our car from Melbourne to Brisbane because we couldn't drive due to border closures. We went to Darwin to do the mandatory quarantine then to Brisbane. They delivered the car in less than a week and were really helpful during the whole process. I highly recommend these guys!

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Nicolas for taking the time to write about your experience with transporting your vehicle.
Thanks, SMB

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Jack F.
Jack F.Sydney, NSW
  • 2 reviews
  • 1 like

Car was damaged and they took no responsibility

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My car was damaged when it was transported from Perth WA to Sydney NSW. The driver that delivered the car pointed out the damage to me. When i contacted SMB I was told i would receive a call back about the matter. I never did. After 5 months and multiple calls i finally received a response saying that they are not take responsibility for the damage. What a joke!!

Kim Hopkinson
Kim HopkinsonDarwin, NT

Bad experience with this Company

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Had my car transported from Perth to Darwin in Feb 2020. Car arrived damaged on the front valance. SMB will not take any responsibility for the damage, and we are left with a damaged car that was checked thoroughly when I dropped it off at their depot. They now say there is an $800.00 dollar excess, which was not part of our agreement with the agent we used called Moving Cars. Too many middle men, who will not offer any assistance either, would not use this company again.

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Kynuna
KynunaGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

DO NOT use this company for any vehicle transport!!!

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Would not recommend

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- Car transported Perth to Brisbane
- Very hard to get into contact with Perth office. Left a message with name + number and they never called back
- Kept having to call back for any updates on estimated drop off and felt like I was annoying them for wanting to know where my car was
- Workers seemed very unsure and couldn’t give clear answers and then was lied to about whereabouts of my car by other worker. Was told car was to arrive on certain day and that it was running late because of truck break down, called back closer to this estimated day to find out it wasn’t even placed on a truck yet?
- I would not recommend SMB transport, have been without my car for nearly a month and it’s still estimated to arrive in another week still

NOTHING to complain about!

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Was a bit worried about shipping my car from Perth to Melbourne reading some of these reviews however I had nothing but a great experience with this company. Reasonably priced at $782 for the trip INCLUDING stuff inside the car as well which is rare and one of the only transport places who offer some sort of warranty on your car! I thought it couldn't get any better and was too good to be true ! The ETA was 15-20 working days and came in 12. Replied to emails quick with all my questions and car came with no starches or dents at all just a bit dirty as expected. Overall great experience differently would recommend shipping your car with this company!

Anthony V.
Anthony V.Hunter Region, NSW

Fake 5-star reviews. 25 days for car to even leave the depot

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Terrible service

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Spent $1742 to get car transported from Melbourne to Darwin. Car sat in Melbourne depot for a month and Adelaide for a week. While in Adelaide my car was damaged. No contact was made to me. Car arrived in Darwin and only contact was to pick the car up. Arrived and nothing was mentioned about damage. Personal details for Andrew (owner) provided but all correspondence has been ignored and I have been made to feel like it’s my fault. Damage worth $3000 and company not willing to pay or compensate. Would definitely avoid this company at all costs

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Samantha W.
Samantha W.Darwin, NT

Not a honest company

published

terrible service

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it took over 19 business days to get my car, and no one contacted me. This company is not helpful but waste my time. nasty company and service. They don't even have the good customer service.

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swiftau
swiftauSydney, NSW
  • 23 reviews
  • 16 likes

Fast transport from Adelaide to Sydney

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Estimated transport time was 9 working days, but the car was ready for collection 3 working days after the car was dropped off. The actual pickup at the Seven Hills (Sydney) depot was quick and hassle free. Condition of the car was as per the condition report.

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Waqas Ahmad
Waqas AhmadPerth, WA

Terrible Service

published
  • Verified

Just good service

published

SMB .. Good honest and reliable service
Use them all the time
Efficiency is never a problem. Moving Multiple cars on multiple occasions
Communication never a problem
Always on time... Thanks for everything

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Craig
CraigMetropolitan Adelaide, SA
  • Verified

Great service and great guys, from Enfield car and commercial.

published

We use SMB Transport all the time, never had an issue, just good quality service, sent last car to Melbourne before to Brisbane, Perth, Darwin, Alice and Sydney, highly recommend.

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clo
clofrankston
  • 2 reviews

most unprofessional place!

published

Took double the time i was advised. No one replied to emails etc. When they did answer the phone they advised the truck had broken down causing the delay in Adelaide when it hadn’t even left Melbourne!!! Finally got onto Richard (manager) who was great. Always returned calls etc if it wasn’t for him I would of been taking this further. $1675 and a long bloody time. Car finally arrived much to my suprise..
thank god this is over but please if you read this, choose another company. I have never received such poor service.

Lucie G.
Lucie G.Perth, WA

Very happy with service

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Really happy with SMB. Transported my Subaru Forrester from Victoria to Perth. Was told it would take up to 20 business days and ended up arriving 1.5 weeks earlier! Very easy to contact for accurate and honest updates.

John Squibb
John SquibbPerth, WA

Not a problem

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Just had my Prado delivered Melbourne to Perth no problems, l was in to minds after reading some unfair reviews, these Guys don’t deserve it, great job I don’t usually do reviews but they did everything as stated fine
Thanks
John Squibb
Perth

David Moran
David MoranPeel, WA
  • 2 reviews

Would never use them again !

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Hayden F
Hayden FPerth, WA

Great Service!

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Outstanding service from Queensland to Perth the car arrived earlier then expected. Highly recommend using this service. Picking up the car was made easy by a phone call saying your vehicle is ready. Would use again

Brenda
BrendaSouth East Queensland, QLD
  • 2 reviews

Lost or stolen tow hitch/towbar.

published

The tow hitch/ towbar on my brothers car was missing from his vehicle on delivery. SMB kept avoiding calls for days. They sent through a grainy out of focus photo as 'proof' that it was not on the car when they picked it up. Too bad we couldnt see anything on the back of the car to say one way or the other if it was there or not. Quote for car transport from ACT to NT was given as car having one attached. Not happy and will never use this company again and will make sure any friend or contacts know of this situation.

STran
STranLaunceston, TAS

It is terrible

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Kadee
KadeeFar North Queensland, QLD

Above and beyond

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During a very stressful situation Richard from SMB bent over backwards to find a resolution. Even though the situation was not of his making and he had nothing to gain his help was made finding an answer so much easier. Highly recommend

Harley95
Harley95Perth, WA

Delay after Delay

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Horrible service, as I write this my car has still not left the drop of Depot in Melbourne.
I’ve now been without a car for 2 weeks.
I was promised it would leave Melbourne on Wednesday 13th February, and again on Monday the 18th of February. It’s now Tuesday 20th of February and it is still sitting at the depot in Melbourne.
There is no communication from SMB to apologise for the delay, instead I am left having to chase it up. With such exorbitant fees for transport I would come to expect a much better service from this joke of a business.

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Stevie
SteviePerth, WA
  • 5 reviews
  • 4 likes

No Stress and Lovely Service

published
Page 4 of 9

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