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SMB Australia Car Transport
- 2 reviews
- 1 like
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1967 HR Holden arrives in perfect condition.
I entrusted SMB with my $45k 1967 HR Holden from WA to SA, arrived in perfect condition. Guys at Adelaide depot were so good. They have a passion for old cars and even helped me load it on the car trailer. Thanks SMB.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
It wasn’t good at all
I hade four levels In my car when I received the car in nsw there was not a single level I forgot to ask you on time I asked the sender he said it was in the car, where’s my levels?
- 4 reviews
- Verified
Good customer service
I rang SMB to find out where my car was and they sorted out my problem which was great.
The car did arrive later than expected, however they sorted out my situation.
regards
Tania
Review collected in partnership with SMB Australia Car Transport
- 2 reviews
- 2 likes
- Verified
Hassle free. We've used them twice
Both times have been significantly cheaper than alternatives. Did arrive a couple of weeks later than the promised ETA. Vehicles have arrived in good condition, pickup and drop off were hassle free.
Review collected in partnership with SMB Australia Car Transport
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Great to deal with
Had our Isuzu Dmax shipped from Townsville to Port Hedland. These guys were great to deal with, we were even able to load some personal processions in the car. It did take 7 weeks but know others who have waited 6 weeks from Brisbane. All transport seems to be taking longer with COVID restrictions.
Review collected in partnership with SMB Australia Car Transport
- Verified
Poor comms and big delays
Poor communication and significant delays in with zero explanation. No online tracking despite this being 2020. Run like a transport shop from the 80’s with endless excuses. Get with the program guys!
Hi Duncan, I am sorry you feel this way. Can you please provide your booking number so I can look into this for you?
We have never advised online tracking, although all our customers are advised that ...
Review collected in partnership with SMB Australia Car Transport
- 2 reviews
- Verified
Do not use smb seven hills
Dropped my vehicle at the seven hills nsw depot sending to WA.What they tell you on the phone and in person isnt what happens. Do not rely on there estimated timeline it isn't reliable at all. Communication skills are poor.
Hi Kathy, I am sorry you feel this way.
Can I please have your job number so I'm able to look into this to try and ensure that we can improve.
Thanks, Daniella
Review collected in partnership with SMB Australia Car Transport
Never rely on the timeframe they give you....
1) Took more than a month to have the car at the city of destination
2) they dent the paintwork of the door, probably driver hit the door against the truck....
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport...
Read more non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me. If you need urgent transport they are not your best option. I hope this helps Thanks
thanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head O...
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you
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Details
| Category | Couriers |
|---|---|
| Services | Vehicle Transport |
Extra Information
Arrived before the given date. Excellent Excellent service..
100% Prompt Professional Service Door to Door/ State to State
Best parcel service.
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Thanks Ed for your review. We are working on an upgrade to inform customers about delays for the future.