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Pleasantly surprised, will use again!
Cheapest quote out of nine. Called on Monday, car delivered from Melbourne to Sydney on Wednesday morning, less than 48 hours. No damage, not even a scratch. Polite and friendly service. I am very happy. I recommend them and will tell everyone, hence my presence here.
Excellent service experience
Very happy with the SMB service. Quick follow up on queries, via email and phone. Transporting my vehicles from Adelaide to Brisbane I received them the same week I sent them. Can't ask for more than that. Prices were competitive, and service was outstanding.
Will use again
Exceptional turnaround time for pickup and delivery. Less that 24rs for 5 vehicles collected from Syd to Mel. Will use again.
When I rang for quote getting car transported from Perth to Brisbane was told 10 to 15 days dropped car off on Tuesday and then got phone call 7 days later to say that car was in Brisbane depot picked car up next day car in excellent condition, I have no hesitation in recommending SMB, very happy with everything, Thank you.
Very reliable and fast delivery
was quoted by smb transport agent hine for cairns to perth 7weeks but my car arrived in 2.5weeks after dropping off in cairns depot. go ahead and trust them your car, highly reccomended.
Very happy customer
Car was moved from adelaide to Alice springs in half the time i was quoted and in great order,staff were easy and very plesant to deal with,this was my second time moving a car with them will recomend there service to others.
Very cheap and excellent service.
I had my immaculate amg delivered to me in Melbourne from a dealership in Sydney. Car arrived without so much as a single scratch on it. Very friendly and helpful staff. They even arranged for a Saturday pick up from their depot. ( usually closed on Saturday ). 10/10 Thanks zack (driver) and team in office.
Dropped vehicle off for transport to act was done within 24 hours hassle free
Great job and excellent value , dropped off in same condition as sent
Delivered a week earlier than expected
Porsche was picked up in Melbourne and delivered to Brisbane 5 business days later after being told 10.
Car was in good condition and I was kept informed as to its progress Recommend
Customer service from Richard was superb when transporting our Jeep from Darwin to Melbourne. Couldn
I was kept fully informed throughout the whole process, particularly at the Darwin depot. Richard was incredibly helpful and went above and beyond the call of duty.
Easy transport option. Car arrived in perfect condition
I transported a car from Perth to Melbourne.. I was quoted 15-20 business days and it arrived in 18 days. I had no problems with communication regarding the estimated due date, infact the car arrived early. The drop off and pick up location was easy to find and the staff were professional in checking in and out the car. I would highly recommend this company.
SMB Are a great car transport company
Moving from one side of the country to the other (Perth to Sydney) is challenging at best. SMB Transport made it so easy to get my car onto a truck and to my new home. I couldn't recommend them enough.
The price of transport is unmatched, being the cheapest around. I was pleasantly surprised to be able to move all my belongings over with the car at no extra cost. With contents not being insured, I was happy to take the risk, making sure my TV mas anchored down as best as possible - no issues at all.
The car was delivered within the 20-2...5 day period, which I accepted with no issue - logistics wise and distance wise it is understandable. Being an overly cautious and unnecessarily concerned customer, I called regularly and the Seven Hills Staff were all too helpful in providing me with updates and assurances. So thank you to the team! When my car was ready to collect, it was a breeze, friendly staff and a very straight forward pickup process.
I have just transferred my car from Melbourne to Perth. I had doubts with regards to how the car would arrive given some of the negative reviews. Because of these reviews, I feel the need to give a review on my experience. I booked SMB through a 3rd party and was given different options like door to door or depot to depot etc. I dropped the car off at the Melbourne depot with our belongings in the car. The girl in the office wa friendly and helpful and the process seemed straight forward. The date was around 20 business days for delivery which ...was fine for us. There was a number to call for progress updates on the car and the staff were friendly and helpful. The car arrived in perth within the timescale and not a mark on our car. Our belongings were in the same condition it left. I would recommend using SMB to anyone. The service we recieved was great and an easy well organised process.
Well well.. It looks like there are a lot of negative reviews here. Whether it's 'competitors' trying to discredit or genuine, I have no idea. I am however, very aware that there is a lot of negativity in this world nowadays. Patience people..
My experience with SMB Australia, transporting one private vehicle from Melbourne to Perth, is set out below:
When I first called, to enquire about transporting the car, the girl I spoke with in the office could not have been more patient or helpful. She fully explained the options available, cost, ...and expected time frame. I was advised that I could transport some personal effects inside the car. I asked and was given guidelines and limits in loading the vehicle etc. I respected those limits, and loaded the car CAREFULLY. I chose to have the car picked up from my place of residence in Melbourne and to pick it up directly from the depot in Perth. Door to door and depot to depot options are available, or customise your own, as I did. I was given a time frame of around 22 working days (from memory) for the vehicle to make the journey. Basically, sometime towards the end of April. To transport vehicles across this country, is no small operation, it needs to be planned well logistically, or prices would be astronomical. I was perfectly happy with the time quoted, I even said at that time, that there was no real rush. The guy who came to pick the vehicle up in Melbourne was friendly, experienced and was in no hurry to just pick up and leave. He was as helpful as anyone could have expected. We had a good laugh and a chat, he loaded the vehicle and off he went. The car was picked up, in a suburb in Melbourne, on March 24. On March 30, after I had flown to Perth, I received a text message from SMB. 'Your car is available for collection etc'. The depot address was given, as was a name to call, and his mobile contact number.
I received excellent service from SMB. The vehicle was picked up on time, and delivered early. Not a mark on the vehicle, administration staff were excellent. I was told it may take up to 6 weeks from Perth to Newcastle and it only took 2 weeks. Vehicle was delivered to my home the same day it arrived in Sydney, 3 hours away. The delivery driver ran me twice to advise of delays and was friendly and courteous in delivering the car. I would definitely use SMB again. Great service, thankyou.
Excellent service right from the start I would like to thanks Richard from Adelaide for his professional approach. I got both my cars in Brisbane before the stipulated time.
After reading many of the reviews I was unsure about using SMB. Although most of the complaints were about late delivery and some about damages. And as my only other option was to pay double price with another company but still risking similar issues or do the 15hours drive myself, I decided to give SMB a go. I had my car picked up by staff from my Brisbane address and I collected it from the Seven Hills depot in Sydney – which was very easy to find and walking distance from Seven Hills train station. The whole venture went smoothly and I even ...got my car back several days earlier than expected! My only issue was a very small scratch at the back of the car, but it was too small to be worried about. Staff were friendly and dealt very well with my indecisiveness about where to pick up the car. My only suggestion is for SMB to develop an app to track your vehicle, which would be helpful for resolving communication issues and customer anxiety. Also I recommend other interested customers to have realistic expectations about using this kind of service. I am thankful that this service exists at all! I was not worried about delay in delivery time as I have done the drive myself and it is awful, so I’m thankful that SMB saved me the anguish of doing the drive myself. Also I figured any severe damages would be fixed by SMB. I would use SMB again without hesitation for a great outcome at a great price. Also there is a cute puppy at the depot. EXCELLENT SERVICE! Thanks SMB :) you didn't let me down.
Very satisfied customer
Easy to deal with from start to finish - car arrived earlier than expected and in perfect condition. We had great communication on tracking of car . Would recommend to anyone very satisfied customer.
Great company, really helpful. Professional and thorough with their work. Rated 10 out of 10 for excellent customer service. Thank you.
Great service at reasonable price
I have transported my car between Brisbane and Sydney twice with SMB and both the times the service was quick and efficient at reasonable price. Thanks SMB.
Trouble free car transport
Sent a car from rural Vic to rural QLD. Arrived on time and in good shape. Happy to use again
Easy to deal with, super fast delivery
Super quick transport. Vehicle got delivered in time, no issues what so ever. Easiest transport company I've ever dealt with and would definitely recommend.
Very good staff easy to talk to
They need more after hours feedback other then that very good service on time Andrew always on the wright track
Fast, Efficient, Effective
Cars were picked up and delivered in a very efficient and timely manner. Well done team. Will definitely recommend to everyone
A job well done
New vehile was collected from Mantello Holden in Fawkner Vic and taken to South Australian dealer for deliver to SA client, and return vehicle was collected and returned without incident
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