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Smeg DOSPA6395X
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Flaking enamel inside oven
Built a new house May 2018. November 2019 noticed the enamel coating on top inside of oven flaking off. Rang Smeg, got a replacement oven. Noticed it has happened again (May 2021), only had this oven for 15 months. Contacted Smeg, took photos. Spoke to a customer service rep who wasn’t overly helpful and didn’t seem to care for issue. Not sure too many customers want enamel in their food. Another new oven order but not installed yet. Don’t have much trust in this product and wouldn’t recommend. Have also had display go completely blank half way through cooking.
Purchased in December 2019.
- 24 reviews
- 27 likes
Good customer service
We have this oven and whilst not our favourite choice the customer support that we have received from Smeg has been excellent. Please follow up with suggestions here and Smeg will respond. That is what we did.
Purchased in November 2018 at Harvey Norman for $3,000.
- 5 reviews
- 5 likes
Will never purchase a SMEG again
I regret purchasing this expensive oven that will need to be replaced in just a few years. The finish on the oven door is of such a poor quality and the clear coating of the stainless steel is not made to laste. It started rusting in the first 12 months. I contacted the manufacturer who arranged for a replacement at the 18 month mark - but its already showing the same symptoms (replaced 9 months ago).
The locking mechanism that locks the door for the pyrolytic function has only ever worked once, and now i use a length of kitchen twine to keep the lock engaged so it can be cleaned.
The oven itself functions well and gets hot fast - so that's something.
Purchased at Harvey Norman for $3,350.
Dear Max,
Sorry to hear about the issues with your oven. Could you please email our National Service Manager, steve.cullen@smeg.com.au with your telephone contact details, address and the problems you...
Substantial issues with programs and controls
recurrent issues with inabilty to turn off main oven in double oven Smeg
and having computerised controls unresponsive;
necessitating turning off power at mains board;
thereafter computer controls seem to reset on repower.
this is absolutely unacceptable and has been reported repeatedly,
yet the product is remaining on the market WITHOUT CORRECTION.
I have had to rate it one star as the minimum rating,
whereas the computer controls are UNSAFE and a negative rating is valid!
Hi Geejay. Thank you for your review. In order for us to assist you, can you kindly email us direct with your full name, address and a contact telephone number so that we can discuss this matter with ...
Read moreyou. Our email address is service@smeg.com.au and please mark to the attention of Lesley. Kind Regards, Smeg Australia.
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Oven glass exploded when in cleaning mode
After 11 weeks with our new kitchen, we decided to use the pyrolytic clean while hosting a dinner party. Shortly after sitting down the oven exploded like a gunshot! Glass exploded and shot out across our house, over our guests and food! We were (and still are) in so much shock. There is no way I can recommend this product to anyone.
Purchased in April 2019 at Harvey Norman Retail Stores - Appliances.
Dear Daniel, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your address and contact detai...
Read morels. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenQuestions & Answers
The Smeg oven has been wonderful for past 3 years. We don't use it much (wife & myself). Went to use it tonight and the oven fan and oven light switch is not working. An 'Error 8' message appears??
The lower auxiliary oven works with light. Is there a quick fix for this please as can't understand why this would be an issue for such an expensive oven. Any help would be appreciated.
Thank you.
Peter
Hello my parents bought this oven DOSPA6395X less than 18 months ago.
It’s having a few issues, the knobs are getting super hot as in it burns you. Bottom oven not heating up properly.
Need assistance please.
Hi Scotty Mac, Thank you for reaching out. Can you please email us with your parents full name address and contact telephone number so that we can organise an inspection/ repair. Our email address is ...
Read moreservice@smeg.com.au and please mark to the attention of Lesley. Kind regards, Smeg Australia.
I have, thank you for the swift response. As this was a staff purchase for them I’m struggling with a receipt. Just trying to work it out.
Would be a real shame knowing this product has failed so qui...
I was just about to buy this oven. Apart from the various concerns above, I am most concerned at the exploding glass issue. Is this still a problem with this oven?
Leigh i was worried about this too. The repairer who replaced the metal on the front of my oven, said that only if the glass is left very dirty or covered in oil during pyrolitic does it explode. Havi...
Read moreng said that, i am yet to use that function as it worries me too.
Thank you for your reply! I think I am going to go with another brand I found. A bit dearer but excellent reviews. Thanks for taking the time to reply and best wishes for non-exploding glass. I'm so excited but so nervous!! :)
I have never had an issue with exploding glass but big issues with the pyrolitic function. It works so well it damages internal enamel lining. It not only cleans oven but it weakens enamel cavity. ...
Read moreThis would be my third oven. Bought a newer model thinking newer one wd be better but I think it is worse.Get an answer from our members and Smeg representatives
Details
| Category | Wall Ovens |
|---|---|
| Price (RRP) | $3,950.00 |
| Oven Fuel | Electricity |
| Type | Convection |
| Size | Double |
| Capacity | 120L |
| Features | Child Safety Lock and Pyrolytic (Self-Cleaning) |
| Dimensions | 884 x 597 x 567 mm |
| Max Temperature | 280 °C |
| Primary Oven Capacity | 79 L |
| Secondary Oven Capacity | 41 L |
| Manufacturer Warranty | 2 year(s) |
| Colour / Finish | Stainless Steel |
| Release date | Mar 2015 |
| Manual | Download manual |
- GTIN13: 8017709207786
- MPN: DOSPA6395X
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Hi Kate. Thank you for your review and enquiry in regards to your Smeg Oven. In order for us to assist you can you kindly email us direct with your full name, address and a contact telephone number al...
Read moreong with a screen shot of this review. Once we have this information, we will be in direct contact with you to discuss the matter you have raised. Our email address is service@smeg.com.au and please mark to the attention of Lesley. Kind Regards, Smeg Australia.