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Flaking Enamel Paint.
This is my 4 new Smeg oven which had several different problems when first purchase approx 3 years ago.. The last oven was replaced in Sep 2020 because we noticed that after we did the pyrolytic clean. The enamel paint was flaking off the front on the top (in front of the oven door). Its now October 2021 and the enamel paint is flaking off at the same spot as the previous oven. At the moment I have informed the service agents and are monitoring it. Can Smeg let us know whether this is a bad batch (Any service bulletins related to this) fr...
Flaking enamel inside oven
Built a new house May 2018. November 2019 noticed the enamel coating on top inside of oven flaking off. Rang Smeg, got a replacement oven. Noticed it has happened again (May 2021), only had this oven for 15 months. Contacted Smeg, took photos. Spoke to a customer service rep who wasn’t overly helpful and didn’t seem to care for issue. Not sure too many customers want enamel in their food. Another new oven order but not installed yet. Don’t have much trust in this product and wouldn’t recommend. Have also had display go completely blank half way through cooking.
Purchased in December 2019.
SMEG DOSPA6395X - Double Pyrolitic oven
Had my Smeg Double Oven installed in March this year. Worked great until nearly finished cooking then main oven unresponsive. Nothing would work. Tried left control to exit function but unresponsive. Tried turning timer to zero unresponsive. In the end had to turn off oven at mains as oven controls froze. When I turned the oven back on worked fine. Over the next few uses had similar issues. Seems control board either has a loose connection or chip failure. If this keeps happening will be sending it back.
Plus: Beware of pyrolitic ...cleaning function. It is fantastic however inside enamel does not like it and after second clean has cracked at top of oven opening. Was really hoping this fault was sorted with this newer model as had the problem with the previous model after 3 pyro cleans. Has some great features but the main fantastic feature i.e. pyro cleaning doesn't work well as starts to disintegrate enamel on inside of oven. It's a good size and love preset recipes but comes with too many issues. Rachel
Purchased in March 2020 at Kitchen Things for $3,600.00.
Will never purchase a SMEG again
I regret purchasing this expensive oven that will need to be replaced in just a few years. The finish on the oven door is of such a poor quality and the clear coating of the stainless steel is not made to laste. It started rusting in the first 12 months. I contacted the manufacturer who arranged for a replacement at the 18 month mark - but its already showing the same symptoms (replaced 9 months ago).
The locking mechanism that locks the door for the pyrolytic function has only ever worked once, and now i use a length of kitchen twine to keep the lock engaged so it can be cleaned.
The oven itself functions well and gets hot fast - so that's something.
Purchased at Harvey Norman for $3,350.00.
Exploding smeg oven
Having worked for a number of months, I tried to use the pyrolytic. One hour in and the glass exploded. Sunday afternoon, nobody at smeg around to help & certainly no dinner for us ! Two hours of my weekend Also spent cleaning up. Glass, glass everywhere !! I have emailed smeg and just hope they will rectify this is some way. There is lots of glass and I’m still worried my dogs and kids will find some and step on it
Purchased for $3,000.00.
Substantial issues with programs and controls
recurrent issues with inabilty to turn off main oven in double oven Smeg
and having computerised controls unresponsive;
necessitating turning off power at mains board;
thereafter computer controls seem to reset on repower.
this is absolutely unacceptable and has been reported repeatedly,
yet the product is remaining on the market WITHOUT CORRECTION.
I have had to rate it one star as the minimum rating,
whereas the computer controls are UNSAFE and a negative rating is valid!
Oven glass exploded when in cleaning mode
After 11 weeks with our new kitchen, we decided to use the pyrolytic clean while hosting a dinner party. Shortly after sitting down the oven exploded like a gunshot! Glass exploded and shot out across our house, over our guests and food! We were (and still are) in so much shock. There is no way I can recommend this product to anyone.
Purchased in April 2019 at Harvey Norman Retail Stores - Appliances.
Not great, regretting the buy!
So disappointed. We had our new smeg oven installed in our new kitchen. We used it for the first time tonight. Terrible experience. After 1 1/2 hours it stopped working and the display screen is blank. Cannot turn it on. Only the light will work. Really!!! I haven’t contacted smeg yet as it just happened. I googled trouble shooting as there really isn’t anything in the manual. I came across this website. Wish I read these reviews before I purchased it. Fingers crossed it gets sorted quickly.
It’s a lemon!
[ *UPDATE#2* From last update til present, there'd been 2 changeovers of oven units occurred. Nothing more could emphasize further about our disappointment, go figure... Hopefully this third Unit which only installed on 21 May would indeed be final and a charm! (One positive thing to mention i.e. E&S Trading at Blackburn is very helpful, we should have gone to them in the beginning when we encountered faults with the first oven unit, could have shortened the waiting times.)]
[ *UPDATE#1* 1 May Smeg’s service, Alantin, informed they’ll ...replace my existing faulty oven with a new unit. I hope the new unit would be a fault-free one that does serve its purpose as an oven, keeping my fingers crossed. Nonetheless, appreciate Smeg’s service office’s quick decision.] ========================================== Bought this oven from E&S Trading on 26 December 2018. It was delivered on 16 January 2019 but we only managed to have it installed on 1 February 2019 due to the long breaks. From then on till now, nearly 3 months, there have already been several breakdowns with the oven in relation to the following: 1. control knobs being totally unresponsive 2. Unable to power off the oven via control knobs 3. Have to power off by switching off from the Mains 4. Digital display screen freezes
Purchased in December 2018 at e&s.
Scratched and damaged oven sold as new inside enamel sctrached SMEG didn’t want to replace!!! Beware
Have not used this oven hoping for a replacement or of to Fair Trading. The SMEG ladies are abrupt and appear not to give a hoot about the customer. The Smeg representive I spoke with was doing her best to make sure I didn’t receive a replacement oven. I am really disappointed in the customer service or lack of it smeg provide. Furthermore, I now question the quality of the product surely these obvious scratches and dents inside the oven should have been picked up by their inspection process prior to it being shipped off from the factory. Apparently based in Italy. Harvey Norman who I purchased the oven from have been excellent so far and I hope they can provide a new replacement oven.
Exploding inner glass during pyrolytic clean
This oven cooks food well. I found the warm air released out above the top door some time to get used to. Tonight I decided for the first time to use the pyrolytic self clean function. I purchased the oven in February 2017. After reaching 30mins into the cycle I heard a pop and explosion. I was standing in close proximity to the oven by the kitchen sink. Clumps of glass and smaller shards were on the floor, bench tops and sitting above both doors to the oven. I quickly turned off the oven at the mains and could hear the glass inside the oven sh...attering and pop for another 5-10minutes. I had 3 children at home at the time and had only just moved away from the front of the oven minutes before the explosion. Considering the distance the glass was blown I am very lucky not to have been seriously injured. This was extremely dangerous and not an issue that I had been aware of. I paid a considerable amount of money for the pyrolytic option and being a new model I am surprised that this actually happened. I contacted SMEG immediately after this happened, I am still very alarmed.
Fan died on Feb 2017 .am disgusted need working oven . Paid a lit of money for this oven .now feel n
Very happy with performance .
Not happy with its staying power , did not last too long .expected it to performe for longer .
For the price I payed I expected it to last longer
Have not got price for repairs yet but am waiting for mechanic to come to estimate cost
Questions & Answers
Hello my parents bought this oven DOSPA6395X less than 18 months ago.
It’s having a few issues, the knobs are getting super hot as in it burns you. Bottom oven not heating up properly.
Need assistance please.
Hi Scotty Mac, Thank you for reaching out. Can you please email us with your parents full name address and contact telephone number so that we can organise an inspection/ repair. Our email address is email@example.com and please mark to the attention of Lesley. Kind regards, Smeg Australia.
I have, thank you for the swift response. As this was a staff purchase for them I’m struggling with a receipt. Just trying to work it out.
Would be a real shame knowing this product has failed so quickly after installing and given that it is burning the user.
I was just about to buy this oven. Apart from the various concerns above, I am most concerned at the exploding glass issue. Is this still a problem with this oven?
Leigh i was worried about this too. The repairer who replaced the metal on the front of my oven, said that only if the glass is left very dirty or covered in oil during pyrolitic does it explode. Having said that, i am yet to use that function as it worries me too.
Thank you for your reply! I think I am going to go with another brand I found. A bit dearer but excellent reviews. Thanks for taking the time to reply and best wishes for non-exploding glass. I'm so excited but so nervous!! :)
I have never had an issue with exploding glass but big issues with the pyrolitic function. It works so well it damages internal enamel lining. It not only cleans oven but it weakens enamel cavity. This would be my third oven. Bought a newer model thinking newer one wd be better but I think it is worse.
How do I remove the top hand rail on my oven? It prevents the oven being fully pushed back into wall
This is not possible. You will need to modify your joinery to make it fit correctly.
the top rail holds all your controllers to the computer on top of the oven. I suggest you modify your cupboard and get a covering plate made at a joinery works. I hope this is helpful cheers Fred.
Get an answer from our members and Smeg representatives
|Features||Child Safety Lock and Pyrolytic (Self-Cleaning)|
|Dimensions||884 x 597 x 567 mm|
|Max Temperature||280 °C|
|Primary Oven Capacity||79 L|
|Secondary Oven Capacity||41 L|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Stainless Steel|
|Release date||Mar 2015|
- GTIN13: 8017709207786
- MPN: DOSPA6395X
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