Good customer service
We have this oven and whilst not our favourite choice the customer support that we have received from Smeg has been excellent. Please follow up with suggestions here and Smeg will respond. That is what we did.
Purchased in November 2018 at Harvey Norman for $3,000.00.
May need a electronics degree to operate but will get used to it. Its a good one. cooks quick and reasonably even.
The design is great. not too many knobs to confuse whats already there. The size off the cooking space is reasonably generous. It has a very slick neat look about it. would recommend the brand and oven to others.
Questions & Answers
Hello my parents bought this oven DOSPA6395X less than 18 months ago.
It’s having a few issues, the knobs are getting super hot as in it burns you. Bottom oven not heating up properly.
Need assistance please.
Hi Scotty Mac, Thank you for reaching out. Can you please email us with your parents full name address and contact telephone number so that we can organise an inspection/ repair. Our email address is email@example.com and please mark to the attention of Lesley. Kind regards, Smeg Australia.
I have, thank you for the swift response. As this was a staff purchase for them I’m struggling with a receipt. Just trying to work it out.
Would be a real shame knowing this product has failed so quickly after installing and given that it is burning the user.
I was just about to buy this oven. Apart from the various concerns above, I am most concerned at the exploding glass issue. Is this still a problem with this oven?
Leigh i was worried about this too. The repairer who replaced the metal on the front of my oven, said that only if the glass is left very dirty or covered in oil during pyrolitic does it explode. Having said that, i am yet to use that function as it worries me too.
Thank you for your reply! I think I am going to go with another brand I found. A bit dearer but excellent reviews. Thanks for taking the time to reply and best wishes for non-exploding glass. I'm so excited but so nervous!! :)
I have never had an issue with exploding glass but big issues with the pyrolitic function. It works so well it damages internal enamel lining. It not only cleans oven but it weakens enamel cavity. This would be my third oven. Bought a newer model thinking newer one wd be better but I think it is worse.
How do I remove the top hand rail on my oven? It prevents the oven being fully pushed back into wall
This is not possible. You will need to modify your joinery to make it fit correctly.
the top rail holds all your controllers to the computer on top of the oven. I suggest you modify your cupboard and get a covering plate made at a joinery works. I hope this is helpful cheers Fred.
Get an answer from our members and Smeg representatives
|Features||Child Safety Lock and Pyrolytic (Self-Cleaning)|
|Dimensions||884 x 597 x 567 mm|
|Max Temperature||280 °C|
|Primary Oven Capacity||79 L|
|Secondary Oven Capacity||41 L|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Stainless Steel|
|Release date||Mar 2015|
- GTIN13: 8017709207786
- MPN: DOSPA6395X
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