Love this machine
I purchased my machine from Harvey Norman and at first, could not get it to complete the cycles. Called SMEG, who were amazing. Best customer service I have experienced for years. So impressed. The serviceman came out and checked it over. Working perfectly now. Boy compared to my former Miele, Smeg is far the better choice. So important to know your product has the professional backup and best practice service available. I am so appreciative of the whole company's commitment to looking after their customers. Could not be happier.
Purchased in August 2019 at Harvey Norman Burleigh Waters..
OK. Brand new dishwasher. First cycle the powder dispenser opens but leaves the powder inside now as a solid lump. The dishwasher is SO wet inside that you can't stop water droplets falling all over the dishes. Rinse aid was used - since this is always asked. Smeg support tells me its because of the steam and you need to open the dishwasher after its finished to let it escape!! Really!! So stand there at 2am because your dishwasher has a design flaw. As for the powder, I am told the top spray arm has been blocked somehow from getting to the powder? With what? The breakfast bowls along the front rack? Or your cutlery tray? Or the handle of the rack itself? Another design flaw perhaps?
Purchased in June 2019.
We had a problem with a 3yr old unit and through these reviews the Nat Service Manager had the anomaly rectified within days.
Been perfect since and one of the more quiet machines we've had.
Thanks Steve Cullen
Purchased in April 2016 for $800.00.
Great dishwasher, returned a previous cheaper one that was underperfoming for this one and its turned out to be great. Paid $300 over my budget though.
It cleans very well as long as everything is facing the right way and not touching, has an extra tray right up the top for cutlery, again everything has to be slotted or they don't clean.
I made the mistake of throwing them in once and spoons sat with water in them, others didn't clean.
You can remove the tray and use the basket instead since the 3 trays compromise the height a bit.
I found I put less in than a previous one I had, it means I load/unload dishes a bit more often.
Using the dishwasher was little confusing , so maybe it should have been more easy use friendly. It does the job most tims, there were a few times when it did not clean the plates, and the tablet was still in the dishwasher.Overall it is a sleek and efficient enough.
Worst appliance purchase ever
I've owned a few dishwashers before - this is by far the worst.
Firstly, it's a very complicated machine to use. It's not a "one touch - wash" machine. It was the first time I had to consult the manual.
Secondly, every cycle kept erroring out and the error code was not in the manual. We had to call a technician who didn't know what the error code was either. He worked out that some connections had come loose at the bottom. He taught me how to use the machine (what he instructed was not in the manual).
Thirdly, the dishes are not dry and have a soapy film on them. The technician's explanation for this was that soap tablet technology was too far ahead of dishwasher technology and hence much of the time the conditioner part of the tablet doesn't rinse away properly.
That's funny as my $400 dishlex never had this issue with the same Finish tablets.
Do yourself a favour and do not buy this machine, or any other SMEG for that matter.
Most efficient and best value for money dishwasher on the market!
Been in this house for 3 years, replaced most appliances, in March had to replace the dishwasher. Choice gave the SMEG their recommendation - we have a SMEG cooker too, hence we made a point to look at the SMEG. This dishwasher is the most water and energy efficient appliance we could find, one of the quietest and was less than a $1000. The Bosch, ASKO, Miele all claimed to be better were significantly more expensive, and not as efficient. May arguably be 15% better, due to additional options we'll never use, but still at more than twice the price! The SMEG cleans really well, easy to use, quiet and saves money on energy & water. Best value for money we could find. Highly recommend it.
Bought sexy black
Had an asko for 16 years in previous house and that was still working when I left. I knew that we weren’t staying long in this house so we decided to go for a good dishwasher and something that went with the decor but not in the price range of the asko. I was very surprised, it washes well, it dries very well and I am delighted with this brand that when I go to the next house I am sure I will buy another one. I also love the third rack at the top where you can slide in tongs, and other long utensils. Love it, no complaints.
We used to have a Bosch dishwasher which was quite good but recently stopped working. We were looking at another Bosch but the salesman showed us this smeg. The smeg comes with a 10 year parts and labour warranty (conditions apply) which Bosch does not have. The Smeg was made in Italy for under a $1000 (on sale). To purchase the Bosch (made in Europe) was over a $1000.
This dishwasher cleans the dishes really well, and quietly too! In fact, we have to listen closely to make sure it is working. It does make a slight clunking sound as it moves through the different stages. The cutlery drawer doesn’t slide as smoothly as the other two drawers but I prefer to use it over the bucket. I don’t have to manoeuvre my pots and pans around.
There isn’t a lot of space between the height of drawers. If you have tall items in the cup/glass drawer it interferes with the cutlery drawer etc. The drawers themselves don’t seem as big as my old Bosch even though the unit is the same size as my old Bosch. But I think that drawers in all brands are getting smaller as my mum has a Bosch and the drawers are similar to mine.
All in all, for the price, I am happy with this Smeg. It is very attractive and does a good job.
This dishwasher makes me so happy!! Sparkling dishes every time even on eco-mode.
Sparkling dishes every time even on eco-mode. The manufacturers of Smeg dishwasher think
of everything that you need from the dishwasher but primarily what makes it a real winner is sparkling shiny dishes every time even when they’re using the economical mode to save energy and water.
Features that I love:
Are firstly the rotating spray arms which have an extra mini rotating spray arm at the end of the arm which means that the water sprays everywhere and doesn’t miss a corner of the dishwasher.
The adjustable height of shelves can adjusted very easily with a simple squeeze of the side bars There is a rack on the very top of the dishwasher for cutlery etc which I didn’t particularly want because I thought it would reduce the capacity to take high objects on the lower shelves, but because of the adjustable heights of the shelves below it has not been an issue. However if it is an issue the top cutlery rack can be removed and there is a normal cutlery basket which can be placed on the lower rack of the dishwasher instead . This gives you maximum flexibility.
The lower rack of the dishwasher has two rows of plate racks, one of these rows of plate shelves can be flattened to allow the placement of larger dishes without bending the plate racks, this allows pots and pans actually sit flat on the lower level and does not make the pans stick up and obstruct the spray arm above. However due to the adjustable height shelves this would not occur anyway. This is not the first time I have used a smeg dishwasher. I have had a previous model in a place that I was staying and I was also very impressed with that but this new version seems to allow more more economical modes which save on water. This particular model allows hot water connection which frees up my laundry taps so that the washing machine can have sole use of the cold water and the dishwasher can have sole use of the hot water, the instruction manual says the hot water usage reduces the running timer for machine by 20 minutes and also cuts down on energy bills, I’m not sure whether it does reduce energy bills I have no way of measuring this however it would be great for people with solar heated water.
I cannot say how pleased I am with the results of this machine the ease of adapt it to what I need in terms of space. I start the dishwasher stacking and keep finding more and more space to put things in it seems to have enormous capacity, due to sensible layout and flexiblility and could not recommend a dishwasher any more highly than this. I cannot say how pleased I am with the results of this machine the ease of adaptation to what I need in terms of space I stack the dishwasher and keep finding more and more space to put things in it seems to have an enormous capacity just due to sensible layout and flexible Layout. The dishwasher that I replaced this with was a 20+ year old Meile Which also gave fantastic results that died due to misuse.
Detergent dispenser completely fouls on middle rack = detergent gets stuck = dishes not cleaned.
Have used this dishwasher for about a month now every second day. Not once has all of the power detergent dissolved and usually around half of the power is left stuck and clumped together in the dispenser... why? well SMEG has located the detergent dispenser so it fouls on the middle rack - it cant open! Go figure. Dishes do not clean properly. Dishes are also dripping wet after the cycle, but that's another thing.
Just great, we are very happy
Installed this in our new home June 17
It's quite, easy to use, cleans well, has great cutlery draw , adjustable draws , exterior easy to keep clean and not obvious marks/prints
Once finished we tend to open the door slightly to help it dry
Would happily buy smeg again
Recommend this dishwasher!
Didn't buy this product, it is installed in my rental. Impressed with dish washer, and with customer service/ response on this site. Read the manual! I was having issues with fitting medium-large items into trays, and was informed that trays are adjustable in height to allow for this; and that the cutlery tray is removable - something i glossed over when reading the manual.
Washes all items well, and when opened after cleaning cycle all items are dry.
I just love it,
We seniors were dredding having to purchase a new replacement dishwasher, go out shopping & making the right choice. We had a our choice between to two top well known names. We really liked all the features of the SMEG DWA 6431, hubby liked the sealed controls unit to protect the electronics against any tiny pest getting in and damaging the works and I like the feel of the door catch, the dish racks & cutlery tray and thought the BLACK model was most suitable to my older kitchen of oak timber/ black grantie tops. Then I looked at Product Reviews and became alarmed with some of the reviews, and had serious second thoughts. BUT we decided not to be detered by these reviews. We felt that it's mostly customers who are unhappy with a product/experience who post a poor review, and we assumed most happy customers don't bother to take the time to post a good review, because they have no complaints. SO I wanted to TAKE THE TIME and write a GREAT review as we both LOVE our new SMEG 6313B. The wash is fabulous, quiet, efficient, and the quick 27 min wash suits us most days, everytime all dishes come out dry and sparkling. The price was right from Harvey Norman and the Black Model looks fabulous in my kitchen. We are very happy with this SMEG Dishwasher thus far.
Easy to use machine
The machine is easy to setup and use it has three trays which we are getting use to middle tray is height adjustable. Dishes are clean well but does dry most of the dishes or just leave door open to allow for better drying. Very quite don't even know that its on and have to place hand on door to know it on which is great if you have a very restless baby.
We like the quietness and easy function buttons
Dishwasher won't start
Dishwasher won't start even though turned on. Rinse aid light is on, but this should not affect the wash cycle. Any suggestions or is there an issue with the machine? Tried turning it off and on to no avail. Manual is very basic and has limited trouble shooting examples. Anyone experienced this before?
I bought a smeg dishwasher and was having trouble installing it as the Anti-flood device was activating. I contacted Steve Cullen the National service manger for Smeg. i was so impressed with his professionalism and how helpful and accommodating he was. He organized a appliance man to come out the next day. We are renovating our kitchen and I will buy Smeg products purely because I Of the prompt and professional service I received. Thank you so much Steve
We just bought this dishwasher for our new house after never owning a dishwasher we couldn't believe how easy to use and how clean our dishes could be. Machine is very quiet and as we are on tank water is one of the best water efficient on the market. Would highly recommend this dishwasher.
worst dish washer and service
bought this machine from Frankston Harvynorman last week, had two washers, now it wont start , power button comes onn, but thats it, non of the other buttons work. spoke to harvynorman and they want me to bring it back to them to check and replace, when we took it to them at our expense a sales person had a look and said the buttons are working and refused to accept as a return. just Plugged it back at hgome and the same problem. SMEG agent cant get to this for another week or more. already spend over $300 transporting this back and forward. the manual is only good to wipe the ass after a shit, probably fail in that as well.THIS THE WORST DISHWASHER AND WILL NOT RECOMMEND TO ANYONE OTHER THAN TO USE AS A DOOR STOPPER.
1 week old. Done about 5 washes now does nothing. Power light comes on but cannot select a cycle or press start - absolute rubbish for close to $2000. Instruction manuals are also rubbish. There is no one to contact and service will take a week. Will not recommend to anyone.
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