Great customer service, great dishwasher.
I purchased SMEG appliances to fit out my new home in 2011. The SMEG Dishwasher at that time was a lemon with ongoing faults. After warranty and extended warranty had run out, I had had enough and was annoyed to say the least, and was jumping on-board with many others to write my review on ProductReview.com.au, but this is where the story turned. I was contacted by SMEG, who then offered for a service to be carried out on my dishwasher. The service revealed the internal case seal was leaking and not repairable. AMAZINGLY, SMEG offered a replacement dishwasher. 6 stars on customer service. This dishwasher DWA6315A after a few months of use has been great. I use the ECO setting with a Fairy Platinum tablet for a great wash every time. The only thing is the top cutlery drawer is tight to pull in and out, but if that is all I need to complain about for hopefully many yeas of trouble free operation, I'll be happy. Thank you SMEG for righting your wrong.
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