I recently contacted Smeg to advise that the door of our 18 month old oven was no longer closing properly. I also sent photos to show the problem. I received a response from Steve Cullen (National Service and Spare Parts Manager) within the hour and a follow up call from Smeg the next day to book in a technician visit. The technician Lloyd, arrived on time and replaced the hinges promptly as well as ordering a new seal which was split. I was initially reluctant to advise of the problem as I wasn't confident of a positive outcome but I am glad I did! Excellent customer service from Steve and professional and friendly service from Lloyd the technician. Highly recommended and very happy!
- Verified purchase
Poor door design
Purchased FS9608xs in June 2017 only to have the door hinges replaced twice so far. Door is made up of 3 pieces of glass. The middle glass is free floating with rubber bumpers and if you knock the door during cooking, this glass shifts popping the inner retaining glass out and then the door does not close. You have to wait for the oven to cool before fixing and all baking goes to the bin.
Really shocking design and I am not happy.
Questions & Answers
We’ve wired in our new oven, the electrician has checked the power is going to the appliance yet it’s not working and the front panel has no lights on.
Dear Shepps, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at firstname.lastname@example.org with your address, contact details and also scan me a photograph of the rating plate from the appliance. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen
In attempting to tight the left-hand bracket supporting the bar handle on the oven door, we unfortunately broke the oven door glass (window). Can you tell me how to go about ordering new glass? I am in the Lismore area of NSW.
Thank you. Peter
Hi Peter H - thank you for reaching out. You can contact our spare parts department direct, email@example.com and please provide the model and serial number as supplied above. Kind Regards, Smeg Australia.
Does this brand of oven have telescopic legs? I have a plinth to put oven on, thanks
Hi Gill H,
The legs are supplied with the cooker. If you want to put it on a plinth, that is fine.
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