Letter S Coming off.
Happy with my smeg kettle but unfortunately it is now called a “meg” as the “s” is coming off the kettle- very disappointing. How can this be resolved for me?
Great style but it won’t last!
We loved our smeg kettle. It worked well and boiled water quickly and quietly. But after about 18 months the lid button stopped working. You just can’t press it down. So now the lid doesn’t open. We went back to the shop we bought it from and were handed a piece of paper with the NZ customer service phone number to ring, which we did. They told it was out of warranty so nothing they could do. We asked about repairs. They said they couldn't help. Seriously a $300 kettle that you can’t use in under 2 years. Not good enough.
Purchased in January 2017 for $299.00.
Great, while it lasted! Died 2 months out of warranty.
Great kettle while it lasted - quick to boil & very quiet. That was until it died completely overnight. Hunted out the receipt to find it is just 2 months out of warranty. So now we have a dead, expensive, 14 month old kettle. Spoke with the store where we purchased it, their response was too bad it's out of warranty. Spoke with Smeg, their response was maybe if it was only a month out of warranty. Very disappointed that it only lasted 14 months, especially considering our old Breville lasted 10 years and only cost $30.
edging of button peeling off
My Smeg kettle is about a year and a half old. Over the weekend i noticed that the edging on the lid of my kettle thats around the open button has started peeling. Surely this shouldnt happen, and even if it were possible after a year and half. I love my kettle but it costs too much money to be doing this already.
Purchased in December 2017.
Loved my kettle
Loved my kettle bought it to match my fridge 18months ago but now it won’t stay switched on it switches off before it boils which is a real pain sorry
Purchased in February 2017.
Looks great but...
I love the look of my smeg kettle but it's developed a huge paint bubble near the spout and it doesn't open so I have to fill it through the spout. It's about two years old but I thought given the price it would have lastest longer.
Purchased in February 2017 for $200.00.
SMEG is the brand you can trust
I purchased a SMEG kettle that was faulty. The G fell off, and the lid got stuck so I had to use the spout to pour in the water. There was also a lot of condensation on the lid when it boiled.
Based on recommendations and comments from people on here, I emailed SMEG who sorted out the replacement for me in less than a week and sent me a brand new kettle. You pay top dollar for the quality of service from the company, which is EXCELLENT
Purchased in April 2018 for $189.00.
Cheap Tat. Don’t buy it.
Cheap Tat! Don’t buy it!
Over the last 2.5 years I was foolish enough to buy the Smeg kettle, toaster (4 slice) and blender. Don’t make the same mistakes I did.
Blender: lasted 18 months. Jug began leaking after despite being hand washed. Then motor died. Bought a Vitamix instead and it’s a far superior product that blends seeds to smooth in a way the Smeg could never.
Toaster (four slice): worked ok with main problem is that toast regularly slid down between the frame and elements, getting lodged so you couldn’t get it out! Poor design. Bought a Dualit and noticed that the Smeg also is quite a harsh toast in comparison. Don’t buy.
Jug: best performing but still plastic and tinny for the price. A “G” fell off mine after two years. Bought a Dualit.
The after sales service has been appalling after enquiring in both New Zealand and Australia through the distributor and head office. Hang your head in shame, Smeg.
In short, don’t be seduced by the good looks in photos. It’s cheap tat and not worth the extra bucks at all.
Purchased in May 2016 for $349.00.
Sad and disappointed
Love love my smeg kettle but after a year and half the G has fallen off and the other letters are also. The kettle is not used a lot so I am very shocked. I bought the toaster the same time and this is like new very dissatisfied.
Purchased in March 2017.
I purchased my pink smeg kettle and toaster last January but unfortunately I've had the same problem with the kettle fading I'm so disappointed as i though I would buy a smeg as its one of the best brand's but unfortunately it not lived up to it's name I thought I would Google to see if it was something that happen alot or if it was just me not sure what to do if I should send it back to smeg.
Purchased in January 2018 for $125.00.
Beautiful, but colour fade issue
I love my pink smeg appliances, and the kettle is beautiful. But disappointingly, this one is prone to colourfade - so be mindful after use the kettle fades and becomes a light pale pink (except the lid and base) rather than the bright pale pink of the toaster or fridge. Probably wouldn’t matter if you just buy the kettle in isolation, but disappointing if you wanted a matching set like I did!
Purchased in May 2018.
Leaking base, letters falling off
I love SMEG but very disappointed with this Kettle. The letters have fallen of even after trying to superglue them back on and the base is now leaking. I came across this site looking for solutions for a leaking base.
The kettle did look great when I first purchased it and proudly put it on the kitchen bench!
Love this kettle!! Everyone always comments on this kettle and the matching toaster as it is very appealing. The kettle works perfectly and I’ve had no issues with it. The only thing I would say is it isn’t as big as previously kettles therefore I don’t get as many cups out of each boil.
Love the kettle although discoloured
We purchased our stainless steel kettle and toaster from David Jones and absolutely love the product. The temperature feature is fantastic and handy although I’m saddened that our kettle has discoloured, has a golden tinge to it. Disappointed that the kettle is no longer stainless steel. Hoping something will fix this issue.
Great kettle except discoloration on handle
Gorgeous kettle, works well and looks great, except within a two months the grey rubber that sits between the body of the kettle and the handle has gone yellowish and the cream paint has a slight lifting chip? A little disappointed but would still recommend. I'm in NZ and there's no NZ bases Smeg website, only agents.
Serious colour fade!
After using my kettle for 6 months the pink has faded dramatically, so disappointed as I bought it alongside the toaster as a set and the toaster maintains its same bright pink colour. Can see many others have had the same issue, could it be a fault in this product line?
Loving my White Smeg
I have the matching kettle and long toaster. Sure there are a few minor niggles, the jug is a bit heavy and the toaster takes ages. But this is far outweighed by the good looks of the appliances and the glamour they add to the kitchen. Very happy so far and I've been using them for six months already.
Good to look at but only had a few months and faulty
I loved it when it arrived, very expensive but looked great in my kitchen. Lid now won't open and chromed is coming off the lid. Disappointed as I'd bought blender and toaster to match. You would expect a lot more for the price i paid. Would not recommend or buy again.
Lid opening faulty.
Having used this kettle over about 18 months the lid has become increasingly difficult to open and has to be pressed quite hard several times in order for it to work. The paint on the inside of the lid also is starting to degrade and peel off. I had hoped for better quality from Smeg. I notice from previous reviews others have encountered the same problem with the lid.
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