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Smeg SA550-1X60 / SA550-2X60 / SA550-1X90 / SA550-2X90

Smeg SA550-1X60 / SA550-2X60 / SA550-1X90 / SA550-2X90

SA550-2X60, SA550-2X90, SA550-1X60 and SA550-1X90
2.4 from 12 reviews

Disappointed

Disappointed because we expected better longevity with SMEG. Looks like there is a 5 year limit on these. Mine was installed around June 2013. So approximately 5 1/2 years before it started to fail. Buttons started to play up doing different things or not responding... after a few month, now no response at all. We know it is out of warranty. I emailed Smeg to get an idea of prices for parts but they referred me to a contractor at $165 visit for first 1/2hr to find out what is wrong. This unit cost $760 before installation.

Purchased in May 2013 at Harvey Norman for $760.00.


Fan fell off after 4 years.

After much research we spent the considerable sum for this unit. When it arrived, it appeared to be a return because the box had been opened, the plastic wrap was half pealed off, and the filters had multiple dents. Once Smeg decided it wasn't their supply chain problem they didn't care. After a month ignoring us, we decided all we could do was install it.

I provide this info, a; because we were very disappointed with the service, and b; because it may be the reason for our problems now!

Now, after four years of mild domestic use, the fan mounts have fallen off!. I have video of the fan now wobbling more than a cm inside the housing. Inspecting the unit showed the screws are loose. Unfortunately, the whole fan mount wobbles inside the electric motor casing. When the fan fell off, I was out of the room and the motor was powered but stopped for a couple of minutes.

The authorised repair man noted the loose screw thread was stripped inside of the motor and glued it back in. So my $1300 rangehood had to have its screws glued in! I am left to wonder what impact the period the motor was on without being cooled by the fan will be, with virtually no recourse throughout the whole sorry saga.

So, either we did get a reconditioned one at full price, or they make poor quality products, where screws fall off. I would accept fair ware and tear to be electric motor brushes wearing out, not the structure of the unit collapsing!

Apart from falling apart this seemed to be a good unit. And so it should for the money.

Will never, ever deal with Appliances Online again, and the Smeg product I have aligns with the Red Dwarf use of the word smeg.

Date PurchasedJun 2014
1 comment
Dear Caitlin thank you for your review. My name is Steve Cullen and I am the National Service and Spare Parts Manager, In order for me to investigate this matter further can you kindly forward me your full name, address and a contact telephone number along with a copy of the Invoice from Appliances Online ( if you still have it ) Once I have this information I will be able to ascertain how I can assist you and will contact you to discuss. My email address is: steve.cullen@smeg.com.au - Kind Regards Steve.

Rangehood not working

Hi Smeg my Rangehood has stopped working after 6 years of having purchased it seems like i have the same problem as the persons above . Wanting to know if this will be a ongoing issue with this model
Lights and fan work sporadically
Turn the light switch on and fan comes on vise versa
I am happy with the Rangehood since buying it as its strong suction and have never had a problem with it since installing it .
Not to impressed with the life span of a $1500 unit
My old house had a cheap unit that was 15 years old

Date PurchasedJan 2012
1 comment
Hi Jeffrey B - thanks for your feedback. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. In order for me to assist you can you please email me direct with your full name, address and contact number, if possible, could you please also send me a photo of the serial number on the rangehood. My email address is steve.cullen@smeg.com.au. I await your email. regards Steve.

Faith Restored

Our SMEG SA5502X90 is 4.5 years old having being installed during a kitchen renovation at that time. During the following years the buttons began to do different things and slowly got worse. At some stages we thought the unit was dead, but then later it would come back to life. The behaviour was quite bizarre. After 4.5 years we were at our wits end. We thought the solution would be to replace the unit. Three weeks ago our SMEG dishwasher (same age) also suffered a minor problem with a flow switch. At this stage we could have simply vented our frustration on a forum such as this, but instead decide to make a direct contact to SMEG to ask if they could do anything to help.

The response from SMEG was immediate and exemplary. They arranged for a technician to visit and make the necessary repairs. This was done promptly. The repairs were straight forward and not difficult involving the ribbon cable and PCU. The range hood was not at end of life. Similarly the dishwasher flow switch was a simple repair. All was completed within 1.5 hours. The main issue with the range hood was the ribbon cable. This is an essential part of having a slide out range hood with buttons at the front. Daniel took great care to lay out the ribbon cable properly to avoid future issues.
Both appliances are now working perfectly, and we are extremely pleased. It is so good having the units working properly again. The response from SMEG was immediate and professional. To Steve and Daniel, many thanks. This is greatly appreciated.

Date PurchasedDec 2011

Totally Disappointed

We purchased the Smeg over the cheaper brands, in reliance of their "good name". We purchased the unit 22 July 2014. As soon as it was installed and plugged in at the wall outlet, we noticed a loud electrical hum when the unit was not in use, but thought nothing of it.

Fast forward to 11 February 2015, we were forced to log a warranty call as the unit became unresponsive. The light and fan switches didn't function correctly and the fan speed fluctuated dramatically for no apparent reason. The service technician replaced the PCB (circuit board) and said "good luck" with it on his way out the door.

Here we are again 4 July 2017, the board is obviously fried again as the unit is now running by itself and the switches wont respond to any touches, we cant turn it off, on, up or down. The fan units rev uncontrollably and the lights flash like a disco strobe light. We believe this poses a serious FIRE HAZARD !! and have now resorted to unplugging it at the power point. How are we supposed to use the cooktop without a range hood?

This is totally unacceptable to us and at this stage, we cannot recommend the purchase of any Smeg products as a result. We have contacted the Smeg national manager as suggested on this site and, we will update here on any response we receive.

Date PurchasedJul 2014
2 comments
Update: My wife contacted Smeg manager Steve Cullen who organized for a service technician to come out and assess the unit. The technician arrived with a replacement motor, but after looking at the unit malfunctioning, he said he needs to come back with and replace three other parts, a ribbon cable, the PCB (again) and the computer...which basically means its a full rebuild, other than the motor which he thinks is ok. Although I can't understand why they didn't just replace the whole unit as others have experienced, we certainly do appreciate the goodwill and efficiency of Smeg and their service department, thank you guys. I will further update this post after the repair is complete. Thanks.Update: Thankyou Smeg - in particular National Manager Steve Cullen for facilitating the Service call and the whole Smeg service department for their communication and efficiency. They have replaced the faulty parts free of charge (again) and have stated that they would not have an issue replacing the unit if it happens again in future. If you have any issues with your Smeg product, our suggestion is to contact Smeg's National Manager directly. If I could change my review I would have to give Smeg ⭐️⭐️⭐️⭐️⭐️ for its GREAT customer service. Thanks again.

Very Disappointed!!

I purchased this Smeg slideout range hood a few years ago and the fan has been working very well. Earlier this year I pressed the light button to turn it on. Both the on and off light button pressed back into their slot so it is now very difficult to use them. I have barely used the lights on the rangehood so there should not be a problem with wear and tear. This is very disappointing as I choose a smeg brand product thinking it would last longer than other brands.

Date PurchasedJun 2013
1 comment
Dear Nicole, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your address and contact details and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen

So disappointing SMEG what a let down

We have a 3 half year old home totally fitted with no other than Smeg appliances we had our integrated dishwasher board go a year ago to be told the new one to replace was $690 plus labour this cost me $175 to find this out! The built in microwave has had the knob replaced the built in coffee machine was a 535$ technician bill even though we removed it and took it there ourselves. We thought about leaving the gaping hole in the wall as the cabinet is purpose build when we got the quote. The digits don't work on the oven.... AND TONIGHT the slide out SMEG range hood has stopped working the light off switch now turns the light on and off the light on switch turns the fan on for 5seconds!! The speed buttons don't work at all.so out of warenty we face having to replace it will something less expensive and much more reliable I know just the brand.. I will never buy SMEG again far too many issues far too coincidental I have had range hoods for 11 years prior to all this nonsense

Date PurchasedDec 2013
3 comments
Dear D.Star, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your details and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenAn update- SMEG customer support has contacted me to arrange an experienced technician to look at repair or replacing the rangehood. Great to see brand backing a product. Outcome to follow.Smeg Queensland Well Done for wonderful customer support and backing your product. Steve Cullen the national service manager arranged the technician to follow up and fix the problem. I can't say enough how professional the team have been. Thankyou Steve for your help and support. And Thankyou SMEG for giving your team the tools to help genuine loyal customers. I will continue to purchase smeg I will enjoy the great kitchen equipment. Signed Happy Smeg Customer 15/06/2017

Disappointed

We purchased our Smeg range hood 5 years ago. Spent a bit more believing it was better quality and would last longer. Disappointed that it has stopped working and now have the added expense of repairing it. Noticed a lot of others have had problems with this model and it has been discontinued.

Date PurchasedDec 2012

Disappointed from day 1

We trusted the Smeg name but are totally disappointed. The first 18 mths we had to call twice for repairs. One year later another problem and now the rangehood is 4 yrs old and not working at all. Unfortunately I'm weary to buy the same brand again.
Dishwasher also has had problems.

Date PurchasedJun 2012
2 comments
Dear Linda, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your details and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenI'm pleased to say we have a resolution. Our rangehood was replaced with the compliments of SMEG. Really appreciate their prompt service.

Very disappointing unit

We bought this rangehood in September 2014 for our new house. We had been pleased with the Smeg telescopic rangehood in the old house where it had performed really well. We didn't buy an extended warranty. This unit has had numerous problems since it was installed. It started off being much noisier than the previous rangehood. The motor constantly hummed loudly and at one point it started blowing air instead of extracting it. Last week the extractor stopped working altogether, the rangehood still lights up but it doesn't do what it's supposed to, that is extract cooking odours. And, of course, the two year warranty period is over!
Smeg don't brand their goods as cheap utilitarian products but this rangehood has performed far worse than a cheap product. From a consumer perspective this is extremely unsatisfactory. Why bother paying more for "quality" brands when they prove to be unreliable so quickly?

Date PurchasedSep 2014
1 comment
Dear Chumbley17, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your details and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen

Disappointed

Rangehood exhaust not working but lights still functional. Purchased only 5 years ago. This is the second time we have had to get the rangehood fixed. Also disappointed with SMEG oven that has also had to be fixed recently after only having for 4 years. SMEG Induction cooktop is brilliant though. Am considering not buying SMEG products in the future.

Date PurchasedNov 2011
2 comments
Dear Cate, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your details and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenHave changed my opinion dramatically after receiving excellent customer service from the SMEG National Service Manager. Within a few hours of placing my review I had received a phone call from the SMEG repairers who will fix our rangehood in a few days. Thank you Steve.

Great Product

Purchased in 2012 this range hood is excellent - It has being reliable is unobtrusive and provides high suction with low noise levels

Questions & Answers

I have been quoted $130 each for rangehood fans for P52/2 by a Smeg referred contractor. My concern is they also quoted $130 for 2 light assemblies (after charging $110 for a visit) when I change a globe and it works perfectly. Confidence in contractor is not high! Is the quoted price reasonable?
1 answer
Hi Madbenjoel. Thank you for your enquiry. My name is Steve Cullen and I am the National Service and Spare Parts Manager. Can you please email me your full name, address and a contact telephone number along with the name of the Company ( Authorised Smeg Repairer ) who has given you this quote. I will then be able to ascertain what we can do to help you. My email is Steve.cullen@smeg.com.au - I await you email, thank you STEVE CULLEN

Hi My Smeg Rangehood has stopped working after 5 years of having purchased it . seems like i have the same problem as the other person above . Wanting to know if this will be a ongoing issue with this model and that is why it was discontinued ?? Lights are working . I have been extremely happy with the Rangehood since buying it as its strong suction and have never had a problem with it since installing it . Thinking of having it fixed instead of purchasing another one but really dont want to have to get it fixed in another 4 to 5 years down the track if this will be an ongoing problem for this model ?????
1 answer
Dear MPS, Sorry to hear about the problem you're experiencing with the rangehood. Could you please email our National Service Manager, steve.cullen@smeg.com.au with your telephone contact details, address and the problems you are experiencing with your appliance. Once he has this information, he can ascertain how to best rectify the problem. Regards Smeg

How to reconstruct filters after cleaning, please?
1 answer
Hi Charles pull out the slide rear filter goes in first then the front. Regards Chris

Details

Smeg SA550-2X60Smeg SA550-2X90Smeg SA550-1X60Smeg SA550-1X90
CategoryRange HoodsRange HoodsRange HoodsRange Hoods
Price (RRP)$1150$1350
Release dateMar 2007Mar 2007

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