We had this installed in our new home, the stove top on the right hand side pan stand (a side barely used) has broken. It appears to be a cast aluminium and not very sturdy it's only been just over 12months.
Poor After Sales Despite Inherent Defect in Product
1. Middle burner (wok burner) was installed in a way where one screw could not be bolted, hence running loose. It was an obvious defect but it was unfortunate that it wasn't discovered and reported before. Regardless there is no token of goodwill knowing full well it is a defect that could not be due to wear and tear. All they care about was an outline of all the fees and charges for a call out.;
2. The stove burner switch design is such that it could be easily turned unintentionally when you are standing close to clean the splashback resultin...
Great Cooker all round, Quick and Excellent After warranty Service
My wife loves the Cooker.....plenty of space on the cooktop and oven, easy to keep clean and cooks meal very well. definitely a great cooker to use. We had a mishap where Smeg came to the party to have it repaired. It all happened so quick where they fitted us in on a Saturday. The technician was very courteous and gave me a call earlier as was behind to say will be a little late. He completed his work with pride, not too many like him. He fixed the oven and then further more gave us advice on how to keep it clean and then to give us information on our Smeg dishwasher......very happy with the service......5 star plus.
I have had no issues at all with this oven. Both the stove top and the oven are easy to use and cook food nicely. The size of the oven allows me to fit 4 trays in which is so useful. The door is easy to open and close and I am easily able to look in while food is cooking to check on it.
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Oven was delivered 12/14. Been the worst oven ever owned. Also not the easiest door to clean. Electrical faults and has never cooked a roast properly. Could do scones. Called in an oven technician after the oven blew the switch after burning out. Officially died in October 2017. Very disappointed in the brand.
Oven less then 3 years old seems to have burnt itself out
We had a Smeg 90cm SA 9010 X freestanding oven/cooktop installed when we built our house approximately 2 1/2 years ago (Built by GJ Gardner). We were using the grill last and could smell what seemed like burning plastic.
Checked everywhere thinking there was an electrical fire and then realised it was coming from the oven. Oven no longer works (gas hobs are still working) - only 2 year parts and labour warranty? Oven was brand new when installed and stops working in less then 3 years seemingly because the motor has burnt out? Costs and arm ...and a leg to buy and cant even get 3 years worth of use (generally only used 3-4 times a week). Don't have the energy to approach Smeg as have read enough online and spoke to other people and already know they wont cover it and will charge me ridiculous fee just to look at their own faulty appliance
New home smeg oven just used and opened door shuttered
SMEG support is terrible, new home 2 months old free standing oven , Used couple of times door shuttered, when I approached SMEG , they are claiming door is not under warranty
We refer to your recent enquiry on our website regarding your SMEG appliance.
From what you have advised below, you would require service on your appliance.
Questions & Answers
Where is grill section in my 90cm oven and how do l operate please
Hi there, our oven is 3 and half years old,(installed by GJ Gardner in our new home) In the past year the timer would continue ticking even when in the off position. About 3 months ago the timer stopped working after the oven had heated up. Due to COVID couldn't get repaired until 25/8. The timer had a burnout connection and was replaced. It has again stopped working 2 weeks later. Disappointed with only 2 yrs warranty and that I have a repeat problem in less than 4 years.
Is this a common problem?
We did not have this problem. I know my wife had troubles starting the oven because of the timer....it was set by the original owner to use the timer to stop the oven and the technician showed us how ...to change to a manual setting.... otherwise the oven has been fine so far.....about 5 years old now.
Could you please email firstname.lastname@example.org with your name, address and contact number and mark it to the attention of Lesley. Once she has this information, she will be in direct contact with you.
I have recently purchased a house and with it a 3 yr old Smeg SA 9010 X electric free standing oven and I can’t get the oven to turn on. The gas hot plates are working, but not the oven. I am following the instructions. The timer knob is on, the electric oven knob is on the upper & lower heating element and the thermostat knob is on and still no light comes on to show the oven is heating and the elements do not heat up. What is wrong?
Could you please call our technical support team on 02 8667 4888 and they will be able to assist you.
Smeg technical service are really great and will help get you going. make sure the time has been set as if i recall if its not it will not operate.... but check with Smeg direct.... really great service.
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|Dimensions||940 x 898 x 595 mm|
|Number of Burners/Zones||5|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Stainless Steel|
- MPN: SA9010X
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