Dreadful Microwave - but Good Customer Service
This model is the only one that fits the space in my cabinetry, this is my third model and the door has come apart. I purchased from Harvey Norman and added the extra warranty - what could go wrong, premium product with warranty from a premium store. i had the complete runaround from the Product care people who said that cosmetic details were not covered - the door had come apart, hardly cosmetic, they suggested I call the repairers who would be able to tell me if it was covered or not. The repairers were extremely polite and helpful but confirmed what I thought, they could not repair without permission from Product care.
I came on to this website in desperation and noted that [name removed] seemed to be offering help, so I emailed him. Within half an hour he emailed back saying they would repair the unit as goodwill, shortly after the Repairers rang to say that they had ordered the door, called back again to say that the door had arrived and booked it in for today. All now repaired. Thank you Steve.
Still a terrible product but Smeg have redeemed themselves with such good customer service.
Does the job
It does what it is meant to. Previous to this oven I had an expensive top line m/w steam oven from another manufacture that failed after 13 months (Seperate review) I purchased this and it was the cheapest with the convection feature. Has all the bells and whistles that we require.
Keeps going wrong
Bought Smeg thinking I was clever getting a 2 year warranty and a top quality product. Something blew within a week and Smeg came out and replaced the whole unit (smoke otu teh back!!). The 2 months later the magnetron blew - again smeg came out and replaced the part. Now the turntable is so noisy the food is cooked by noise power alone. Ive never even heard of a microwave having problems before - next time I'll buy a cheap one.
Happy with service
We had a similar problem with our 3 year old Smeg failing, read these reviews contacted the National Service Manager, Steve who promptly responded and arranged a goodwill service call to repair our microwave. The serviceman was in touch with us promptly too and out to repair within 2 working days. Turned out to be an easy fix - a blown fuse and we are back cooking again. Can't complain.
This convection microwave does not have a built-in clock. I purposely purchased an oven without a clock (slightly less expensive than with clock), because one on the microwave would be sufficient. Who could believe, or think to ask, if the clock is a feature of the product? I thought they were standard. What a nuisance to now have to mount a clock on the wall to have handy during cooking. With limited few models on display for demonstration, too late after delivery to find out the deficiency of the one I chose.
My rating is only because it is required for this review. I have used the appliance just once, so cannot at this time properly judge it.
Microwave function failed after just 4 years
So we thought by splurging on a fancy, expensive Smeg microwave we would have an appliance that will outlast most other known named brands. I think the brand 'Smeg' itself costs $300 and the actual appliance is something comparable to a discount store entry level microwave. How can an upmarket brand like Smeg manufacture a microwave that can't even last 4 years?! What happened to expensive brand = quality, Smeg?
The microwave function failed just out of the blue. I was heating some leftovers for dinner and it worked fine. Took out that dish and put in another then suddenly the it failed to reheat, even after trying several times up to 4 mins per cycle. Thought it's a temporary thing so the next day I unplugged the power cord, plug it back and tried again. Still not heating up my food. The grill function seems to still be working.
Very disappointed with this product now as I've heard the cost to repair this is worth a brand new microwave. Plus I'll have to haul this heavy paperweight to a service centre 30kms away and have to wait days, maybe weeks before I can have some decent microwaved leftovers again.
Disappointed with poor product
We bought our microwave oven as a back-up to cook smaller cakes, quiches, etc also to heat food.
The convention has not functioned for some time so the purchase was pointless.
This was not a cheap oven and we are disappointed, to say the least.
Previous comments in reviews indicate its not feasible to repair as its cost comparable to the purchase of a new oven. So lugging the oven to the repair shop 30kms away is not an option.
We would like a technician to fix it or a refund on a faulty product, please.
Regretting my purchase!
I purchased this product as it seemed to be good value for the features and looks. Unfortunately I have had multiple issues with it in my time of owning it. It is now borderline unusable as it no longer rotates while it is cooking so you have to manually open the door (with gloves on) and rotate the tray every few minutes (unless you like burnt on one side and undercooked on the other) I've tried multiple methods of repairing it but it's starting to look like it's more trouble than it's worth. It's a pity as smeg could have been on a winner here.
Appallingly Awful Product But Worse C/S
Even the salesman at Harvey Norman tried to talk us out of this microwave. Should have listened. It drowns itself in excessive condensation which resulted in regularly blowing our house fuses. Apparently normal according to Smeg. When it finally blew itself up a month before warranty end (best part of the product) it took 3 service call outs and 5 months before a decision was made to replace it because the techie couldn't be bothered coming up here again. 2 months later, no kidding, no microwave and no apology from Smeg, we finally get the call that our replacement is coming today - hooray! EXCEPT the aggressive delivery dude can't be stuffed opening our front gate, leaving a phone message or using a security intercom RIGHT beside the gate on the gate post and hung up on me when I rang back 14 mins after his initial call. The Smeg Customer Service rep [name removed] who I spoke to was completely unconcerned that a company representative was aggressive, demeaning, dismissive and dishonest but did promise to relay my complaint to her superior [name removed]. Plus I would receive my microwave tomorrow. No matter or apology that I had taken the morning off to be at home or can't be here tomorrow. I haven't received a delivery confirmation yet by phone or email yet either. Nothing about this experience has been remotely professional. Kind of hoping that my replacement either doesn't get delivered as promised or doesn't work so I can take these jokers to Dept of Fair Trading. My Mums 10 year old Whirlpool microwave has been a fantastic replacement. And my husband just happens to have a kitchen manufacturing business. So all clients will be advised against Smeg, all tradespeople and builders will be informed plus we live in an area where everyone knows everyone else so boy, will we be talking. If you thought this product was bad, just wait till you experience the customer back up!!!!!
And the appalling nature of this product goes on and on ...
The existing SMEG microwave of the same model and around 5 years old fails for no apparent reason much the same as others on this review forum. It's built into the kitchen with stainless steel facia plate, etc. Do I heed the warning on this thread and buy something else or do I take the easy way out and buy another - one that is compatible with the joinery and the stainless facia plate?
Foolishly, I purchased another Smeg same model - and to compound matters I buy online.
Out of the box it took 45 minutes to remove the intricately applied blue plastic film - an agonizing process with lots of mutterings and some of the blue plastic film is still stuck forever in the stainless steel crevices.
Not to worry lets get on with things - we maneuver the new one into the built in joinery and plug in - display comes on - but it won't microwave at all and no other function works either.
Ring Smeg Brisbane - took 5 people to tell me that it needs a service person to come out - broken out of the box!
Now the retailer won't even take it back without a 20% restocking fee - a separate problem to deal with.
The morale of the story to the readers out there - avoid these SMEG products as though they are the plague.
You have been warned.
After all the pain to get a replacement globe and getting no support from the national service manager, and advice to some about the vibration noise, the new globe has blown, God hates us.
I have to say this smeg is a lemon, as is smeg.
Or does God understand what I cook in this oven needs to be done in the dark?
Maybe we'll go back to the sharp.
Noisy microwave ever owned
I thought buying SMEG microwave would be quality unit , and Also purchased two SMEG ovens at same time but the microwave is so noisy after hearing same issues in the reviews we taking it back for refund to Harvey Norman, obviously this should be recalled , hopefully ovens will be ok fingers crossed otherwise we changing brands . Craig
So noisy I'm scared to use it.
So noisy I'm scared to use it. I bought it in Sept 2014 in Brisbane Qld. It makes so much noise it sounds like it's going to blow up. Has anyone else had this problem? I'm quiet concerned about it!! I'm hoping for some help as it is a worry.
Very disappointed in SMEG microwave
Just out of warranty and the top griller heating element ceased working. Have had other issues with excessive 'cooling' times as well. The microwave is not very powerful and takes a lot longer to heat food than the ones at work, even though it is meant to be just as powerful.
Nothing but problems
Bought this product and nothing but problems. Light and turntable worked sporadically. Had it "fixed" but continued. Last straw, put 2 bread rolls in for 10 seconds, came back to find smoke pouring out of the oven. Had to smother with a fire blanket. Product was just out of warranty, but called smeg as there was obviously a fault, but not interested. Could have burnt the whole house down!
A little concerned
Bought the SMEG in Melbourne from Harvey Norman. Have only used the convention oven once. Mostly used for heating. A few weeks ago the turntable started making some strange noises. Tonight, we cooked something on MW for 10 minutes and it said it need to cool down. It was cooling down for over an hour and the microwave was getting hotter and hotter. NO error message appeared or an overheating message. I turned it off at the wall and took the plug out. Will call Harvey Norman tomorrow but am concerned now that I have read these reviews and discovered this model has been discontinued.
Bought this oven believing that "SMEG" meant "years of good use" which I had from other SMEG gear which is excellent. This unit is only good for warming up small or light meals, something like defrosting a few bread rolls is fine. As soon as you put something in to cook of around 1 kg (including container) the turntable drive fails. This is the small white Teflon part that protrudes through the floor of the oven and located on the motor. This oven has heating which cannot be used as the heat causes the same Teflon part to strip and table stops rotating. Perhaps this failure of turntable rotation is what causes the smoke / fire for some users? Complained once and they sent me two new Teflon drive parts - same inadequate material and design. Extremely disappointed - not good enough for a reputable brand that I had previously favoured over Miele.
Smeg Microwave is rubbish
I purchased my first Smeg microwave in December 2014. I have had nothing but problems with it. The noise is the worst thing. It overheats, produces so much moisture it is ridiculous. I took it back to the place of purchase and it was repaired, when I got it back it was worse. Sounded like a helicopter. Then I got it replaced. The replacement had a fault which has been fixed and now this one so noisy I can't use it.
Straight out of the box, rollers don't work properly, turntable only turns sometimes as the rollers don't fit the turntable properly. There is no solution by the looks of it, this is a real lemon, don't know why Smeg doesn't just recall this piece of rubbish. Their reputation just keeps going down the sink hole and they don't care. Thanks for the rubbish Smeg.
Waste of Money
What a waste of money this microwave was. I bought it thinking I was buying quality. It recently started only working when it wants to. Put something in it to cook - no light - no turning - just burnt food on one side. Light works when I open the door though so it's not a bulb problem. This morning the clock decided the time was 38:33. Going to make a complaint to Smeg, so I'll update here what their customer service is like. Will be a good tester because I am considering all Smeg appliances for a new house build I'm doing. Their action/response will definitely help me decide.
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