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Smeg SIHP264S

Smeg SIHP264S

1.7 from 3 reviews

Nope!

Just moved into our new home and one of the clinchers for my wife was Smeg appliances from a renovation that we were advised only happened two years ago.
We’ve been in the house for just over two months and the whole place filled with a foul grey smoke - to the point my wife and kid had to go sit out on the street for 40 minutes at half 8.
Between the emergency electrician and the only electrician he knew that could open this thing up - I’ve so far have had to fork out nearly $240 bucks - just to find out the controller had literally melted into a puddle of plastic - let alone the actual cost of repair coming in at over $750 bucks.
Called Smeg and since I wasn’t the original purchaser and didn’t have the original invoice they didn’t want to know me - Serial Number or not.
Well - I sure as heck plan on not replacing this with a another Smeg - but I’m sure the cutout hole will probably stick me with one - don’t fall down this same hole!

Date PurchasedJul 2018
1 comment
Dear Morgano, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your address and contact details and also can you scan me any invoices for the service. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen

Poor Product

I have owned this stove for about 5 years and for the last 12 months have had to endure 1 failed conductor. I have been quoted ridiculous prices just to inspect the unit without any assurance of fixing it. I believe SMEG is overrated regarding its high end status and the performance/reliability does not justify the high price.

Date PurchasedJan 2012
1 comment
Hi Tony, could you please email our National Service Manager, steve.cullen@smeg.com.au with your details and the problems you are experiencing with your cooktop. Once he has this information, he can ascertain how to best rectify the problem. Regards Smeg

Faulty Product

I am extremely disappointed that only after 4 years two of the Conductors have failed and Smeg have quoted $800.00 each to buy plus technicians labor to repair that could go as high as $2000.00 which is close to what I originally paid for the unit.
I would have expected to get longer that 4 years service out of such an expensive SMEG product.

Date PurchasedAug 2013
2 comments
Dear Lyle,I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your details and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenHi Steve I have sent you a direct email as requested. Regards Lyle

Questions & Answers

I have a SMEG SIHP264S cooktop. Over 15 months there have been 5 occasions when it will not start using the touch controls. In the past after about one to two weeks of not working the touch control will work and usually works well for a few months. At present it has not been working for 4 days. I have tried turning the power off for 10 minutes but this did not help. Do you have any suggestions
1 answer
Hi John it sounds like the power filter board is faulty and needs to be replaced, please call Smeg service on 02 8667 4833 to arrange a service call. Regards Smeg tech support

Details

Smeg SIHP264S
CategoryInduction Cooktops
Width590mm
Depth520mm
Cutout Width560mm
Cutout Depth490mm
Cutout Height55mm
Elements4
Control PositionFront

Visit official website - Download manual

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