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After paying over $4500 for this oven - Not worth it!
Problem with this oven when just coming out of box and plugging in.
Technician said - clock issue. That was fixed.
After doing burn off as required. I Started cooking normally and realised after taking meal I cooked out, metal particles on the base of oven and some kind substance coming out of fan and back panel.
Technician came out - he said burn out not done properly or it’s the grease from my cooking.
Manager rings me and said it was my cooking
So will not replace.
After cooking I found the cooking is not even. It cooks more on one side than the other. So you have to turn around.
I am so angry and will never buy a Smeg product again. I have been more happier with cheaper ovens.
Questions & Answers
Hi there, I have been reading the reviews on the Smeg Victoria Collection double oven. We purchased one last year (panna) and are awaiting our new kitchen before it is fitted. The reviews are worrying me. Have the problems that are being reported been fixed in the newer ones? Is this a common problem? I don't want to install mine and then 2-3 years down the track have it going rusty and chipping.
My Smeg TRA90 was installed about 6-8 weeks ago. Everyone who has seen it always compliments its looks etc. I have had no problems with it and it works well. As for chipping and rusting - I am not sure that will happen and if it did in the short term I would be contacting Smeg. Look forward to how really beautiful this oven is going to look when installed and how well it is going to work.
We remodelled our kitchen about 3 years ago and kept our old (cupboards and appliances) and installed them in our garage as they were still in excellent condition, which l now use more than my new TRA90 We wanted a black stove and fridge and settled for the Smeg as it had the look we wanted and couldn’t get St.George as it was no longer being made.
What a mistake!! There were Pre existing dots on the backsplash and l tried to remove with an enjo cloth. The enamel must be so thin or soft that it has left scratches, as it has also on the panel where the knobs are. The other problem is the oven doesn’t cook evenly.
Looks 10/10, valve for money 3/10.
I have had a service rep come out and look at it and l am waiting for a response. I would not purchase an enamel stove again, but I did because l have had St.Geoge which was white enamel and it was still in excellent condition after 20 somethings years when we sold the house. Good luck.
Dear Linda, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at firstname.lastname@example.org with your address and contact details and also supply me with details of the service call. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
How do i remove the glass from the door of the oven for cleaning my instructions only cover the removal of the door. There are 4 screws on the inside panel of the door i presume this is where i start?
Hi Brent G -Thank you for your enquiry. You can remove the door glass for cleaning. It is on page 32 of your instruction manual. If you require a copy, please email us direct and we can send it to you, or you can contact our Technical Department and we will guide you over the phone. Our email address is email@example.com and our contact telephone number is 02 8667 4888. Kind Regards, Smeg Australia.
If you could please send me a copy of the manual that would be great.
I have this manual that came with the appliance.
Hi - your question got me thinking as I had not removed the glass since purchase. This morning I used the vapour clean system and found this very successful. Your question prompted me to go about this task myself.
There are 2 clips at the top of the inside glass. If you insert your fingers under the edge at the bottom of the glass (the edge nearest the floor) and apply what seems like a scary amount of force, the glass will come away from whatever is holding it in place. You can then slide the glass away from the clips at the top. Like many of the Smeg instructions (and many other appliances) the instructions are not clear or maybe today's generation thinks differently to me. Cheers Bill
We have this model and last night the clock stopped displaying and now the oven function isn't working. I reset the switch but noticed the clicker for the gas top still works so i don't think it is the switch. The clock is simply blank and the oven isn't working. Any ideas??
Thank you for your enquiry. Could you please email firstname.lastname@example.org with your details and they will organise a service technician to come and inspect the appliance for you.
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