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Great.... Then good... And getting worse.
We bought this oven mid last year to replace the oven that was put in the house originally.
It has been great most of the time.
The oven does seem to be uneven, and it is something that is getting worse.
My wife uses this oven almost daily to bake various things, so it's a real workhorse.
However, it always seemed a little uneven. But lately we've noticed it more and more at one side is much hotter than the other.
If we put a tray that is covered the full width with cookies, one side is starting to burn while the other is raw.
We've been rotating the tray to achieve an even bake, but probably have to have it looked at if the trend continues.
Customer service please contact me!!
I purchased a TRA90P9 Victoria Cooker from Harvey Norman, when it arrived I found the front handed was loose and had chipped baked enamel during transport and the rear flue was badly bent. Harvey Norman & SMEG were excellent had replaced the cooker within 2 days.
However, the new cooker arrived without a rotisserie and the rear flue arrangement is designed differently ‘with the flue vent holes blocked’ by a fabricated sheet of gal metal, this does not make sense and the installation instructions do not explain.
Thank you David
Thank you Smeg for reviving my faith in an Oven. Stupidly purchased what I thought was going to be my dream oven. Made In UK, thought it would be the Rolls Royce , ended up being a Leyland P76.
Smeg is overwhelming superior. Superior build and finish inside and out. Looks sensational Best lamb roast in years.
Highly recommend this oven.
- Verified purchase
Looks amazing and works wonderfully
A statement oven was on my wish list for our new home and this oven has not disappointed!! We bought it in black and it is incredible. Easy to clean both stove top and oven, cooks evenly and the gas can be low enough to simmer without needing a diffuser. I love my smeg and it hasn't skipped a beat in over a year with a family of 5 and cooking with it everyday it is fantastic. Definitely worth the money we paid!
Workhorse in disguise
Forgive me but I'm trying not to write a mini thesis on why this oven is well worth the cost and is, hands down, the best oven I have even owned (both freestanding or installed.)
I have a large family and I cook all the home meals (BLD - even lunch boxes these days require me to fire up an oven) so when my last one died on me I spent a long time shopping for an oven that first and foremost could handle being used and I mean USED, not just a meal a day type affair, but pretty much something cooking on it or in it from morning to night. Second...ly I needed a large oven as my sunday roasts require a minimal 2 roasts to feed everyone (and 2ish trays of veg to roast) and not many ovens have an even cook that allow me to do this. Lastly because of being used so much I desperately wanted an oven that was easy to clean since I've never owned one that fell in that category before (to me a "easy to clean oven" was up there with finding gold at the end of a rainbow.) By an off chance of being in Good Guys for something other than an oven I was served by a young lady who lived in a large family and we started speaking about ovens, she said her dad (who was the home cook) purchased a TRA90BL9 and now can't believe he was using any other oven. I never even considered a SMEG before, mainly because I thought it was for show only for "fancy kitchens" rather than a family oven so I went over and check it out. The thing that sealed the deal was a customer shopping in the area walked up to me and said it's the best oven their family ever used and another customer overheard her, look at me and just nodded. Super nervous at first, it required me to get an electrician out and install a new circuit/plug as the normal plugs I had in my kitchen were not the right size but that's the only hiccup I've encountered. Like all ovens you need to get use to how a new oven cooks, these come with a special seal around the door so I find more steam builds up (dream for making breads and pastry desserts) but I find it takes a little longer then normal to cook things, this is not a bad thing, just an adjustment but seriously this is truly a work horse oven, I can't believe how I've cooked before owning one. I'm able to cook multiple roasts at a time and they evenly cook (this is a dream for roasts too, the roasts are the juiciest I have ever made and I think it's because of this special seal again, just holds in moisture) it bakes bread like a pro and the best bit is nothing seems to stick to it! If a pot bubbles over in the past I'm left having to put some elbow grease into cleaning it, unsure if it's because of the black enamel but spills just wipe off and the vapor clean oven feature is a hoot to use! One of my bienenstich's spilled it's honey and butter all over the bottom of the oven and baking onto it, again in the past this would have required me to remove all the metal racks and supports in the oven and really spend time scrubbing that thing to remove it (most likely with my metal spatula because those blackened goops are just so hard to remove), even using a chemical spray if it didn't shift, not anymore!! I followed the easy directions to use the vapor cleaner and then it just required a paper towel to wipe up.... so easy So yes it's pretty and looks, sadly, out of place in my kitchen but: ● Easy to clean ✔
Works well when installed
Purchased this cooker approximately 6 months ago purely for looks and the wide oven. It works quite well and I love the wok feature which i use to boil water. As there are two burners (one within the other) it boils a pot of water really quickly. Its handy to have. My issues is that the bar going across the front is pretty useless and the drawer at the bottom doesn't even fit the oven trays that come with it. The oven cooks a little unevenly but other than that its worked well, just got to remember to turn your tray around.
Paid $5000 for it and the oven doesn't work
Put smeg in and gas hotplates work but not oven. Phoned smeg and they said it was the clock and if that doesn't work nothing else will. Serviceman replaced clock - it still doesn't work. Have to get a plumber back to disconnect copper pipe attachment so oven can be completely pulled out and back can be totally removed to see what the problem is. Phoned smeg and asked if they would pay for the plumber to return. They said no because i should have put a flexible hose at the back. Manual states that either can be used. There was enough room...with the copper pipe to get to the back to replace the clock and if a service was required. It's not my fault that the brand new smeg oven doesn't work and obviously has a major fault which requires it to be completly pulled out. I'll be requesting a new oven. Very poor and disappointing service from smeg. I hope they aren't all lemons!
Questions & Answers
Hi there, I have been reading the reviews on the Smeg Victoria Collection double oven. We purchased one last year (panna) and are awaiting our new kitchen before it is fitted. The reviews are worrying me. Have the problems that are being reported been fixed in the newer ones? Is this a common problem? I don't want to install mine and then 2-3 years down the track have it going rusty and chipping.
My Smeg TRA90 was installed about 6-8 weeks ago. Everyone who has seen it always compliments its looks etc. I have had no problems with it and it works well. As for chipping and rusting - I am not sure that will happen and if it did in the short term I would be contacting Smeg. Look forward to how really beautiful this oven is going to look when installed and how well it is going to work.
We remodelled our kitchen about 3 years ago and kept our old (cupboards and appliances) and installed them in our garage as they were still in excellent condition, which l now use more than my new TRA90 We wanted a black stove and fridge and settled for the Smeg as it had the look we wanted and couldn’t get St.George as it was no longer being made.
What a mistake!! There were Pre existing dots on the backsplash and l tried to remove with an enjo cloth. The enamel must be so thin or soft that it has left scratches, as it has also on the panel where the knobs are. The other problem is the oven doesn’t cook evenly.
Looks 10/10, valve for money 3/10.
I have had a service rep come out and look at it and l am waiting for a response. I would not purchase an enamel stove again, but I did because l have had St.Geoge which was white enamel and it was still in excellent condition after 20 somethings years when we sold the house. Good luck.
Dear Linda, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at firstname.lastname@example.org with your address and contact details and also supply me with details of the service call. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
How do i remove the glass from the door of the oven for cleaning my instructions only cover the removal of the door. There are 4 screws on the inside panel of the door i presume this is where i start?
Hi Brent G -Thank you for your enquiry. You can remove the door glass for cleaning. It is on page 32 of your instruction manual. If you require a copy, please email us direct and we can send it to you, or you can contact our Technical Department and we will guide you over the phone. Our email address is email@example.com and our contact telephone number is 02 8667 4888. Kind Regards, Smeg Australia.
If you could please send me a copy of the manual that would be great.
I have this manual that came with the appliance.
Hi - your question got me thinking as I had not removed the glass since purchase. This morning I used the vapour clean system and found this very successful. Your question prompted me to go about this task myself.
There are 2 clips at the top of the inside glass. If you insert your fingers under the edge at the bottom of the glass (the edge nearest the floor) and apply what seems like a scary amount of force, the glass will come away from whatever is holding it in place. You can then slide the glass away from the clips at the top. Like many of the Smeg instructions (and many other appliances) the instructions are not clear or maybe today's generation thinks differently to me. Cheers Bill
We have this model and last night the clock stopped displaying and now the oven function isn't working. I reset the switch but noticed the clicker for the gas top still works so i don't think it is the switch. The clock is simply blank and the oven isn't working. Any ideas??
Thank you for your enquiry. Could you please email firstname.lastname@example.org with your details and they will organise a service technician to come and inspect the appliance for you.
- MPN: 36568582, TRA90BL9 and TRA90WH9
- GTIN13: 8017709184766 and 8017709236977
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