Very disappointed. Request 431938
Purchased bag in WA. Paid $39.95 and gave to grandson in Brisbane. Bag started to fray and looked terrible. Purchased yet another in WA and posted to Brisbane for grandson as none available in Brisbane We’re are still waiting for smiggle to reimburse first bag. We sent copy of credit card as proof of purchase as couldn’t find original receipt. Daughter happy to go to chermside branch and return frayed bag but no one from Melbourne getting back to us Now nearly 4 months passed. COVID has caused problems but no excuse not to send email and explain Still waiting smiggle Not very good way to do business. Sorry but I don’t know how to attach emails sent
Harbourtown Biggera Waters
Quality of products is really bad considering you're paying top dollars. The staff wasn't very helpful when I return the faulty product. Not willing to exchange it to similar item as what we bought a month ago was on sale and no longer available, the new item costs more (but it's a similar product). Wouldn't recommend this shop. Very unhappy customer.
Worst online shopping experience ever, bags with a chemical smell.
I bought two bags and two bottles for my kids. I've placed my order on 31st Dec and until 7th Jan my order's status was still under 'Order received and awaiting despatch'. I contacted the customer services on 7th Jan, and I received an email said my order has been shipped in the afternoon. I thought everything is ok. However, I received another email to explain one of my good (Deja Vu Drink Bottle) is out of stock, but I check their website, both of my selected bottles are in stocks and it's even cheaper than the price I've purchased. I've cont...acted their customer's services and they said it's because of their system. I wrote again to ask how come the bottle still in stock and no one ever answers me again. And I finally received the bags yesterday. The bag's design is cute but with a chemical smell. Overall the shopping experience with Smiggle is very bad.
Find out how Smiggle compares to other Office & Stationery Shops
Know better, choose better.
Questions & Answers
What is your return policy on school bags that aren't 12 months old and are peeling inside.
There is no way to clean the mouthpiece on the water bottle. This is a mould haven. How do you clean it? We have the spritz water bottle and all I see is bacteria!
the Smiggle spritz water bottle can be placed in a Dishwasher, but that doesn't mean the mouth piece gets properly cleaned. I threw the wter bottle away after a month or so as I felt it couldn't be cleaned properly
Get an answer from our members
Other Office & Stationery Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.