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Smiggle

Smiggle (page 2 of 4)

Physical store, Online store
1.7 from 59 reviews · View Statistics

Reviews

  • Product Quality
    1.4 (32)
  • Return Claim MadeYes (3) · No (28)
  • Shipping
    2.3 (3)
  • Customer Service
    1.9 (18)
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Amanda
AmandaSydney, NSW
  • 2 reviews
  • 1 like

Expensive and extremely bad quality.

published

I bought a school bag and all of the black plastic lining inside started to peel off within 2 months.
I bought a pencil case and the top cover peeled off after 3 months.
I bought a purse and within a couple of months the glue turned yellowy brown.
I bought a drink bottle which leaked after a couple of months. Even after a couple of months the ink on the receipt came off so I can't return anything. Everything in that store is cheap and nasty.
You would expect for the price that the products would last a couple of years. I will never buy from Smiggle again. You are paying for the name not the product quality.

Product Quality
Customer Service
BekOK
BekOKCampbell 2612, ACT
  • 2 reviews
  • 3 likes

Bag only lasted one term

published

I got a Smiggle bag for my Preschooler. She goes to school 5 days a fortnight and only carries a lunch box in her bag. The seams are fraying all along the zip area. The bag lasted only for 8 weeks. Definitely not worth the money.

Product Quality
Incentivised ReviewNo
Sarah W.
Sarah W.North Queensland, QLD
  • 3 reviews

Worst quality

published

My daughter is one of those kids that takes great care of her things. She had a $10 backpack lasted years. She really wanted a smiggle one so I paid the $70 something and within 3 months it ripped apart. Would not recommend! Paying for a name not quality.

Product Quality
Incentivised ReviewNo
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Disappointed Customer
Disappointed CustomerFar North Queensland, QLD

Rubbish quality

published

Spent a fortune on Smiggle bags for school expecting them to be good quality. The shop assistant promised they were 'great' quality and they never have any issues. Well, in less than 2 months the zips have broken off and the inside lining is ripped and torn. My children are not rough and they look after their belongings. Bought Kmart and BigW bags in the past, looks like I will be going back to them.

Product Quality
Incentivised ReviewNo
1 comment

Update....I visited the store and they were great. They exchanged the bag no issues. They advised that there has been a 'bag apocalypse' of late...clearly a manufacturing issue

Very bad quality of bags

published

We bought smiggle bags and accessories for our 3 kids. Within 4-5 weeks, all the bags are tore from inside and outside. We spend $200 only on bags and the quality is pathetic. I will never recommend smiggle.

The cheap bags at Kmart are of better quality than Smiggle, at least Kmart bags can be used at least for a year.

I wish if I can give a negative STAR.

Product Quality
Customer Service

Harbourtown Biggera Waters

published

Quality of products is really bad considering you're paying top dollars. The staff wasn't very helpful when I return the faulty product. Not willing to exchange it to similar item as what we bought a month ago was on sale and no longer available, the new item costs more (but it's a similar product). Wouldn't recommend this shop. Very unhappy customer.

Product Quality
Customer Service
sharon d
sharon dSouthwest, VIC
  • 5 reviews
  • 1 like

Stains everything it touches

published

I contacted smiggle to let them know their fluffy sand was staining everything it touches, my kids and their cousins had the same problem. Smiggle said read the disclaimer and didn't care!

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Christie M.
Christie M.Sydney, NSW
  • 4 reviews

Great products that last

published

Loved doing back to school shopping with Smiggle. The products last for the year and they are always so u Quyen and different styles to other companies. You so pay a bit for these products but they offer great specials too

Incentivised ReviewNo
Return Claim MadeNo
Store LocationNarellan
Pauline
PaulineAU
  • 3 reviews
  • 1 like

Worst online shopping experience ever, bags with a chemical smell.

published
Product Quality
Shipping
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Over priced faulty water bottle

published

I bought for 18 pounds water bottle on the way home my daughter filled up with water she start using we are find out when you closing the water keep dripping you can't closed.

Product Quality
Customer Service
Zebra
ZebraMelbourne
  • 11 reviews
  • 5 likes

Very overpriced advent calender

published

I bought the 2019 advent calendar, RRP$39.95 when it was on sale for $25. The RRP is insane for what it contains! The multi coloured pen might be the most value item 1 week in and it doesn't even write properly. On sale it averages $1 per item and another $1 for the box. Terrible value and my daughter is so unimpressed with the contents.
My daughter received a heat colour change pencil case for her birthday and it worked only a couple of times. Checking the packaging it states that this is to be expected, ugh!

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Product Quality
Customer Service
Ajay
Ajay
  • 3 reviews
  • 2 likes

Poor Customer Service

published

I purchased two backpacks from Blacktown store. After making the payment I realised, it was at cheaper price through Online store. I brought this to the store person's attention who refused to match the price and told me if I would have shown this before making the payment, she could have matched it but now she can't do anything..What?? It's completely illogical to me. Btw, I purchased lots of stuff from Smiggle but sorry to say, you have lose a good cutomer.

Customer Service
Incentivised ReviewNo
Erin
ErinSouth East Queensland, QLD
  • 2 reviews

Love Smiggle!

published

I have ordered many times and everytime it arrives on time and all products are amazing and exactly as they say. My daughter loves smiggle and I would highly recommend them!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Sweety
SweetyPerth, WA
  • 8 reviews
  • 1 like

Cheap Pencil Case

published
Product Quality
Customer Service
sloy
sloySouth East Queensland, QLD
  • 8 reviews
  • 7 likes

please get your quality control department to deliver decent product for the price you are charging

published

This is not the first bag we got that keeps tearing of at the hem. For the amount of money you are charging, you could get your manufacturers or factory to get better material and sew better.
The cheap lining frays so easily and doesn't take long to tear. I am sure you know that. Time to buy another smiggles? nah.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Page 2 of 4

Questions & Answers

Cooper R
Cooper Rasked
Smiggle

it so bright the colour blind you

1 answer
Cooper R
Cooper R

Yes your

Paula H.
Paula H.asked
Smiggle

What is your return policy on school bags that aren't 12 months old and are peeling inside.

No answers
KrisJ
KrisJasked
Smiggle

There is no way to clean the mouthpiece on the water bottle. This is a mould haven. How do you clean it? We have the spritz water bottle and all I see is bacteria!

1 answer
Empressbat
Empressbat

the Smiggle spritz water bottle can be placed in a Dishwasher, but that doesn't mean the mouth piece gets properly cleaned. I threw the wter bottle away after a month or so as I felt it couldn't be cleaned properly

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