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Expensive and extremely bad quality.
I bought a school bag and all of the black plastic lining inside started to peel off within 2 months.
I bought a pencil case and the top cover peeled off after 3 months.
I bought a purse and within a couple of months the glue turned yellowy brown.
I bought a drink bottle which leaked after a couple of months. Even after a couple of months the ink on the receipt came off so I can't return anything. Everything in that store is cheap and nasty.
You would expect for the price that the products would last a couple of years. I will never buy from Smiggle again. You are paying for the name not the product quality.
Bag only lasted one term
I got a Smiggle bag for my Preschooler. She goes to school 5 days a fortnight and only carries a lunch box in her bag. The seams are fraying all along the zip area. The bag lasted only for 8 weeks. Definitely not worth the money.
My daughter is one of those kids that takes great care of her things. She had a $10 backpack lasted years. She really wanted a smiggle one so I paid the $70 something and within 3 months it ripped apart. Would not recommend! Paying for a name not quality.
Spent a fortune on Smiggle bags for school expecting them to be good quality. The shop assistant promised they were 'great' quality and they never have any issues. Well, in less than 2 months the zips have broken off and the inside lining is ripped and torn. My children are not rough and they look after their belongings. Bought Kmart and BigW bags in the past, looks like I will be going back to them.
Very bad quality of bags
We bought smiggle bags and accessories for our 3 kids. Within 4-5 weeks, all the bags are tore from inside and outside. We spend $200 only on bags and the quality is pathetic. I will never recommend smiggle.
The cheap bags at Kmart are of better quality than Smiggle, at least Kmart bags can be used at least for a year.
I wish if I can give a negative STAR.
Harbourtown Biggera Waters
Quality of products is really bad considering you're paying top dollars. The staff wasn't very helpful when I return the faulty product. Not willing to exchange it to similar item as what we bought a month ago was on sale and no longer available, the new item costs more (but it's a similar product). Wouldn't recommend this shop. Very unhappy customer.
Stains everything it touches
I contacted smiggle to let them know their fluffy sand was staining everything it touches, my kids and their cousins had the same problem. Smiggle said read the disclaimer and didn't care!
Great products that last
Loved doing back to school shopping with Smiggle. The products last for the year and they are always so u Quyen and different styles to other companies. You so pay a bit for these products but they offer great specials too
Worst online shopping experience ever, bags with a chemical smell.
I bought two bags and two bottles for my kids. I've placed my order on 31st Dec and until 7th Jan my order's status was still under 'Order received and awaiting despatch'. I contacted the customer services on 7th Jan, and I received an email said my order has been shipped in the afternoon. I thought everything is ok. However, I received another email to explain one of my good (Deja Vu Drink Bottle) is out of stock, but I check their website, both of my selected bottles are in stocks and it's even cheaper than the price I've purchased. I've cont...acted their customer's services and they said it's because of their system. I wrote again to ask how come the bottle still in stock and no one ever answers me again. And I finally received the bags yesterday. The bag's design is cute but with a chemical smell. Overall the shopping experience with Smiggle is very bad.
Over priced faulty water bottle
I bought for 18 pounds water bottle on the way home my daughter filled up with water she start using we are find out when you closing the water keep dripping you can't closed.
Very overpriced advent calender
I bought the 2019 advent calendar, RRP$39.95 when it was on sale for $25. The RRP is insane for what it contains! The multi coloured pen might be the most value item 1 week in and it doesn't even write properly. On sale it averages $1 per item and another $1 for the box. Terrible value and my daughter is so unimpressed with the contents.
My daughter received a heat colour change pencil case for her birthday and it worked only a couple of times. Checking the packaging it states that this is to be expected, ugh!
Poor Customer Service
I purchased two backpacks from Blacktown store. After making the payment I realised, it was at cheaper price through Online store. I brought this to the store person's attention who refused to match the price and told me if I would have shown this before making the payment, she could have matched it but now she can't do anything..What?? It's completely illogical to me. Btw, I purchased lots of stuff from Smiggle but sorry to say, you have lose a good cutomer.
I have ordered many times and everytime it arrives on time and all products are amazing and exactly as they say. My daughter loves smiggle and I would highly recommend them!
Cheap Pencil Case
My Daughter loves Smiggles ,she bought lot of stuff past few years turn out waste bad quality but I didnt bother to take them back,just thinking may be be she is not using properly, but I never looked while she opening ,but its too much now ,we again bought pencil case costing $37,she sat next to me and open look good so I curiously took and looked and shocked quality of hamming ,sewing of Zipper was bad ,it made me so upset,thinking of all the products we bought and looking at them after few days explained me whole story.I decided to put rev...iew after long time review of water bottle.I being told take bottle for refund but they ask me to exchange in front of so many customers I felt little uncomfortable.too much now I want solution for of all the faulty stuff we bought,cost us so much.so they can replace them with quality stuff.I know my high school going kids still will be buying smiggle stuff .as they started from primary school .I have attached pencil case photos in email last night with receipt at customer service email.
please get your quality control department to deliver decent product for the price you are charging
This is not the first bag we got that keeps tearing of at the hem. For the amount of money you are charging, you could get your manufacturers or factory to get better material and sew better.
The cheap lining frays so easily and doesn't take long to tear. I am sure you know that. Time to buy another smiggles? nah.
Questions & Answers
What is your return policy on school bags that aren't 12 months old and are peeling inside.
There is no way to clean the mouthpiece on the water bottle. This is a mould haven. How do you clean it? We have the spritz water bottle and all I see is bacteria!
the Smiggle spritz water bottle can be placed in a Dishwasher, but that doesn't mean the mouth piece gets properly cleaned. I threw the wter bottle away after a month or so as I felt it couldn't be cleaned properly
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