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Crappy quality, overpriced and bad customer service
Bought 3 water bottles, kids used them for less than 2 weeks, one constantly leaking at the sipping area and the other one actually broke while I was trying to open it to wash. Called the store and was told to come in for exchange. Drove to the store and was told the bottle was dropped but they will exchange. But I have to come back another day because the system is down. Can’t exchange while system is down...but can process buying new products. I asked when can I come back, don’t know it could be a couple of days. I asked are u going to be he...re, maybe not cause I’m going on holidays in 2 days. Wow really? Lots of coincidences! I paid $60 for 3 crappy bottles and then having to drive around to be accused of lying that I dropped the bottle. I didn’t even ask to exchange the leaking one. I paid to expect better quality, instead these are worse than $5 from Aldi or Kmart and poor customer service. Will not enter a Smiggle store ever again. Just so disappointing that consumers have to deal with these attitudes.
My daughter HAD to have a Smiggle bag. No help from the site staff, just went in and had to sift through all the bags to get what she wanted. Bag isn't even 6 months old and the bottle holder has a big hole in it and stitches are coming out all over. Paid half the price for a high Sierra bag for my boy and it's showing no sign of wear despite him being 10 times rougher with his things.
Customer service unbelievable
Customer service very poor,same as her appearance,no smile,look tired already,Iam the first customer this morning,looklike she just had hang over.no thankyou word after transaction,selling stuff for kids,doesn't mean act like kids,not professional at all
The initial visit was pleasant but when I tried to exchange a faulty product I was accused of having dropped it. It was a pop out pencilcase and within 30 mins of my son using it one of the pencil spots didn't pop out properly. When I took it back 2 days later I was told 'It has been dropped' I stated that my son hadnt even put his pencils in it when it was broken. She replied ' Well we wouldn't have sold it like that'! Poor service, poor quality products and over-priced.
Absolute overpriced rubbish
Purchased a $17 water bottle for my 6 year old daughter. At around 5th week of school the plastic spout started to peel and deteriorate. 2 weeks later she dropped it and it cracked on the bottom causing it to leak. It didnt even last one term! My son has had plastic bottles last one year at half the price. Never again!!! Not happy!
My daughter worked chores and saved up for a water bottle. At $26 that's a lot of chores, but hey she worked for it so I said she can get what she wants. Lasted 5 days, the spray mechanism died. She's devastated, and I don't have a receipt to change it. I'd love to say that's a hard lesson learnt, but gee, I can't help but feel really bad for her.
The customer service at Smiggle is the reason I prefer to online shop
My son was given a gift voucher for his birthday in December and during the Boxing Day sale attempted to use it at Smiggle Southland. The EFTPOS was offline at Southland so we were told to go their Brighton store (it was closed). A few days later when we were able to get to the Brighton store, they wouldn't honor the discount we should have received on Boxing Day. I wrote a complaint email on the 4th Jan, no one ever responded despite the customer service team following up twice (they weren't helpful either).
Today received a reply from the R...egional Manager blaming Smiggles incompetent internal processes that she didn't have my email address. (Hasn't changed in the 7.5 weeks since I wrote the original email) No offer of a resolution or actually offering the difference around the discount. The item I purchased has since broken. The quality team who manufacture these products must be as well trained as the Smiggle team in customer service. I've provided feedback directly to Smiggle, if my kids are gifted a voucher for Smiggle in the future I would return it without hesitation and if there was an option for zero stars I would give it.
- Online store
Smiggle Squishies - expensive and bad quality
I bought the Catpuccino squishy, because - cat and coffee... who wouldn't. It looked adorable, was soft and slow rising and was lightly coffee-ish fragranced. Trouble was after a few squishes - and hey squishies are meant to be, well, squished, the paint started peeling. I will have to repaint it.
Expensive, bad quality
- Online store
Online purchases were straight forward but you have to make sure you read the discounts properly as some dont apply to certain products.. pricey overall and you pay for the colours and 'brand' but quality is pretty average. Kids love it so we try to buy items that wont break straight away like diaries to write/draw in.
I have bought two kids drink bottles from Smiggle and they are such bad quality (yet ridiculously expensive!)
Both were useless within 2 months. One which was a week old was dropped whilst walking out of school and cracked. Who makes drink bottles for children that aren’t durable? The others hard plastic straw split in half and had to be thrown out. I will not spend any more money on these drink bottles, better off going to Kmart for $5 and get better quality!
Waste of Money! No value!
Unfortunately my kids like Smiggles products. So I purchased 2 watches, smelly felts, wrist band & school bag. After 24hours ...The Front of the watch falls off often! the watch stops working! The pencil case the felts came in has fallen apart after 7 days and very little use. The school bag threads apart. So it is all poorly made! With a high mark up price! The same value a a cheap $2 or Reject Shop product but 10 times the price.
We wont shop there again.
Leaky drink bottle
$27 for a drink bottle that Leaks. I see sooo many complaints with the same issue now. Why are they still being sold?
Terrible smell in BRAND NEW water bottle
Noticed terrible smell with brand new water bottle when used by my daughter for 1-2 days.
She had tummy ache for 3 days... which could be because of water from this bottle.
Took bottle back to store, staff apologised and refunded.
Checked with another parent who bought same bottle, they too noticed same issue (unfortunately they have lost receipt)
I think this product should be recalled as it is very very unsafe for kids.
Trust me I couldn't swallow half a sip of water when my daughter returned from school with full leftover bottle of water.
You trust a branded product when spending $23 for a just a water bottle....!!
I think I have better customer service with smiggle online than I do instore. Always quick with shipment and everything is always perfectly wrapped, the customer service help line is always quick with questions and helpful, where as in store, the customer service is nonexistent, rude and unhelpful, I’m not sure how some people get a job in retail, honestly hence why I give smiggle the 3 star rating, perhaps they would have better luck hiring college students rather than grumpy middle aged woman.
Squishies are expensive but crap
Bought a squishy for my daughter. They are more expensive than everywhere else so i thought they would be goof quality but they are worse than the cheap ones.
Fell ripped off
Questions & Answers
What is your return policy on school bags that aren't 12 months old and are peeling inside.
There is no way to clean the mouthpiece on the water bottle. This is a mould haven. How do you clean it? We have the spritz water bottle and all I see is bacteria!
the Smiggle spritz water bottle can be placed in a Dishwasher, but that doesn't mean the mouth piece gets properly cleaned. I threw the wter bottle away after a month or so as I felt it couldn't be cleaned properly
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