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Smiggle

Smiggle (page 3 of 4)

Physical store, Online store
1.7 from 59 reviews · View Statistics

Reviews

  • Product Quality
    1.4 (32)
  • Return Claim MadeYes (3) · No (28)
  • Shipping
    2.3 (3)
  • Customer Service
    1.9 (18)
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Juliet

JulietSydney, NSW

  • 2 reviews
  • 1 like

Crappy quality, overpriced and bad customer service

published
dieseldawg

dieseldawgACT, 2614

  • 17 reviews
  • 8 likes

Overpriced crap

published

My daughter HAD to have a Smiggle bag. No help from the site staff, just went in and had to sift through all the bags to get what she wanted. Bag isn't even 6 months old and the bottle holder has a big hole in it and stitches are coming out all over. Paid half the price for a high Sierra bag for my boy and it's showing no sign of wear despite him being 10 times rougher with his things.

Susy

SusySouthwest, VIC

Customer service unbelievable

published

Customer service very poor,same as her appearance,no smile,look tired already,Iam the first customer this morning,looklike she just had hang over.no thankyou word after transaction,selling stuff for kids,doesn't mean act like kids,not professional at all

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No exchange

published

The initial visit was pleasant but when I tried to exchange a faulty product I was accused of having dropped it. It was a pop out pencilcase and within 30 mins of my son using it one of the pencil spots didn't pop out properly. When I took it back 2 days later I was told 'It has been dropped' I stated that my son hadnt even put his pencils in it when it was broken. She replied ' Well we wouldn't have sold it like that'! Poor service, poor quality products and over-priced.

Esmay

Esmay

  • 14 reviews
  • 10 likes

Absolute overpriced rubbish

published

Purchased a $17 water bottle for my 6 year old daughter. At around 5th week of school the plastic spout started to peel and deteriorate. 2 weeks later she dropped it and it cracked on the bottom causing it to leak. It didnt even last one term! My son has had plastic bottles last one year at half the price. Never again!!! Not happy!

Spritz bottle

published

My daughter worked chores and saved up for a water bottle. At $26 that's a lot of chores, but hey she worked for it so I said she can get what she wants. Lasted 5 days, the spray mechanism died. She's devastated, and I don't have a receipt to change it. I'd love to say that's a hard lesson learnt, but gee, I can't help but feel really bad for her.

The customer service at Smiggle is the reason I prefer to online shop

published
Empressbat

EmpressbatQueensland, 4304

  • 14 reviews
  • 6 likes

Smiggle Squishies - expensive and bad quality

published

I bought the Catpuccino squishy, because - cat and coffee... who wouldn't. It looked adorable, was soft and slow rising and was lightly coffee-ish fragranced. Trouble was after a few squishes - and hey squishies are meant to be, well, squished, the paint started peeling. I will have to repaint it.

Expensive, bad quality

Nbubs1923

Nbubs1923Greater Melbourne (Metropolitan), VIC

  • 7 reviews

Fast shipping

published

Online purchases were straight forward but you have to make sure you read the discounts properly as some dont apply to certain products.. pricey overall and you pay for the colours and 'brand' but quality is pretty average. Kids love it so we try to buy items that wont break straight away like diaries to write/draw in.

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Fiona27

Fiona27AU

  • 4 reviews

Cheap rubbish!

published

I have bought two kids drink bottles from Smiggle and they are such bad quality (yet ridiculously expensive!)
Both were useless within 2 months. One which was a week old was dropped whilst walking out of school and cracked. Who makes drink bottles for children that aren’t durable? The others hard plastic straw split in half and had to be thrown out. I will not spend any more money on these drink bottles, better off going to Kmart for $5 and get better quality!

Pac

Pac

  • 4 reviews

Waste of Money! No value!

published

Unfortunately my kids like Smiggles products. So I purchased 2 watches, smelly felts, wrist band & school bag. After 24hours ...The Front of the watch falls off often! the watch stops working! The pencil case the felts came in has fallen apart after 7 days and very little use. The school bag threads apart. So it is all poorly made! With a high mark up price! The same value a a cheap $2 or Reject Shop product but 10 times the price.
We wont shop there again.

Leaky drink bottle

published

$27 for a drink bottle that Leaks. I see sooo many complaints with the same issue now. Why are they still being sold?

Terrible smell in BRAND NEW water bottle

published

Noticed terrible smell with brand new water bottle when used by my daughter for 1-2 days.
She had tummy ache for 3 days... which could be because of water from this bottle.
Took bottle back to store, staff apologised and refunded.
Checked with another parent who bought same bottle, they too noticed same issue (unfortunately they have lost receipt)
I think this product should be recalled as it is very very unsafe for kids.
Trust me I couldn't swallow half a sip of water when my daughter returned from school with full leftover bottle of water.
You trust a branded product when spending $23 for a just a water bottle....!!

CK18

CK18Melbourne

  • 5 reviews

Love Smiggle

published

I think I have better customer service with smiggle online than I do instore. Always quick with shipment and everything is always perfectly wrapped, the customer service help line is always quick with questions and helpful, where as in store, the customer service is nonexistent, rude and unhelpful, I’m not sure how some people get a job in retail, honestly hence why I give smiggle the 3 star rating, perhaps they would have better luck hiring college students rather than grumpy middle aged woman.

Squishies are expensive but crap

published

Bought a squishy for my daughter. They are more expensive than everywhere else so i thought they would be goof quality but they are worse than the cheap ones.
Fell ripped off

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Page 3 of 4

Questions & Answers

Cooper R

Cooper Rasked

Smiggle

it so bright the colour blind you

1 answer
Cooper R
Cooper R

Yes your

Paula H.

Paula H.asked

Smiggle

What is your return policy on school bags that aren't 12 months old and are peeling inside.

No answers
KrisJ

KrisJasked

Smiggle

There is no way to clean the mouthpiece on the water bottle. This is a mould haven. How do you clean it? We have the spritz water bottle and all I see is bacteria!

1 answer
Empressbat
Empressbat

the Smiggle spritz water bottle can be placed in a Dishwasher, but that doesn't mean the mouth piece gets properly cleaned. I threw the wter bottle away after a month or so as I felt it couldn't be cleaned properly

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