2SmileDirectClub

SmileDirectClub

Chemist Warehouse Locations, Online Store, SmileShop Locations · See All

4.5

2,565 reviews · Statistics

PositiveNegative
87% · 2,240284 · 11%
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Treatment StageI have had an initial consultation. (2,082), I am part-way through a treatment plan. (233), I have completed a treatment plan. (193) and I have not yet begun any treatment or had a consultation. (45)
Return Claim MadeYes (64) · No (1,740)
Value for Money
4.3 (1,844)
Product Quality
4.3 (1,341)
Shipping
2.0 (90)
Customer Service
4.8 (1,889)
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Reviews

DAVID MCLOUGHLIN
DAVID MCLOUGHLIN Sydney, NSW

Customer Experience

SmileShop NSW, Sydney

Initial consultation was very insightful and the consultant both knowledgeable and engaging

  • Treatment Stage: I have had an initial consultation.
  • Return Claim Made: No
  • Store Location: Westfield Sydney City Centre
Value for Money
Product Quality
Customer Service
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Jay
Jay South East Queensland, QLD · 2 posts

Pleasantly surprised

SmileShop QLD, Brisbane

They were so helpful and informative and I am now so excited to get started!

  • Treatment Stage: I have had an initial consultation.
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Dan
Dan

Ignore the 1 star review. Should be zero

SmileDirectClub Online Store

Did my impressions and everything I was asked to do. Noticed a refund of my deposit with no explanation at all, sent an email asking why I was refunded my deposit and got a generic response say my requested refund had been processed. I never requested a refund. Sent another 3 emails asking why with no response. Finally got onto someone through the chat, to which I was told I was disqualified… not suitable. I know my teeth aren’t great, but thanks for getting my hopes up.

  • Treatment Stage: I have had an initial consultation.
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Sahil Y.
Sahil Y. Southwest, VIC
 · Verified

Poor customer service- No access to account 1 week into the treatment plan

SmileDirectClub Online Store
  • Treatment Stage: I am part-way through a treatment plan.
  • Return Claim Made: No
Product Quality
Shipping
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Kat
Kat South East Queensland, QLD

Incomplete result

SmileDirectClub Online Store

Smile direct refuse to help correct an issue their aligners caused to my sons teeth he has been left with large gaps in his side teeth that should have been closed by moving teeth forward

When you try to get information and corrections the out right refuse to help and do not offer any solution

My orthodontist is disgusted in the result and has told me my sons teeth are no better than before and now he require further treatment to fix them

DO NOT USE THESE PEOPLE THEY ARE NOT ORTHODONTIST OR DENTIST

They take your money and refuse to take accountability

IM STILL WAITING FOR CORRECTIVE ALIGNERS

  • Treatment Stage: I have completed a treatment plan.
  • Return Claim Made: No
Value for Money
Product Quality
Shipping
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Jordan S.
Jordan S. · 2 posts
 · Verified

DON'T WASTE YOUR TIME OR MONEY - USE INVISALIGN OR MAYBE BYTE

SmileDirectClub Online Store
  • Treatment Stage: I have completed a treatment plan.
  • Return Claim Made: No
Value for Money
Product Quality
Shipping
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Linda W
Linda W Greater Melbourne (Outer), VIC

Excellent service

SmileShop VIC, Melbourne

Warm welcoming service, prompt attention and was informed every step of the way. Great service.

  • Treatment Stage: I am part-way through a treatment plan.
  • Return Claim Made: No
  • Store Location: Emporium Melbourne
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Firat A.
Firat A.

Do NoT Waste your time&money

SmileDirectClub Online Store

I will never recommend this company to anyone. My teeth are worse now-and my bite has changed.I didn’t get full refund.so pls don’t waste your time and money.

  • Treatment Stage: I am part-way through a treatment plan.
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Caitlin C.
Caitlin C. Greater Melbourne (Metropolitan), VIC

Terrible customer service

SmileDirectClub Online Store
  • Treatment Stage: I have completed a treatment plan.
  • Return Claim Made: No
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Michelle
Michelle Perth, WA · 2 posts

Fantastic Service

SmileShop WA, Perth

Very happy efficient, well explained and friendly service. Thank you Ashleigh.

  • Treatment Stage: I have had an initial consultation.
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Deb
Deb Greater Melbourne (Inner), VIC · 3 posts

Perhaps about to go out of business

SmileDirectClub Online Store
  • Treatment Stage: I have had an initial consultation.
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Donna W.
Donna W.

I can’t wait to get my set or Aligners and begin

SmileShop QLD, Brisbane

What a wonderful experience!! Thank you to Amy and the whole team at smile direct

  • Treatment Stage: I have had an initial consultation.
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Michelle
Michelle · 2 posts
 · Verified

Ok product but terrible aftercare

SmileDirectClub Online Store

The product is standard. You can get this at your dentist and get better service.
After 3 emails to them to try to order a new retainer set, they haven’t got back to me and they send me a reset password link at 11:30pm which is valid for 2 hours.

  • Treatment Stage: I have completed a treatment plan.
  • Return Claim Made: No
Value for Money
Product Quality
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Haley
Haley

Worst. Experience. Ever.

SmileDirectClub Online Store
  • Treatment Stage: I am part-way through a treatment plan.
  • Return Claim Made: Yes
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Celine
Celine
 · Verified

HORRIBLE PEOPLE and HORRIBLE COMPANY!!! No not use!!!

SmileDirectClub Online Store
  • Treatment Stage: I am part-way through a treatment plan.
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Questions & Answers

John
John ·  · SmileShop NSW, Sydney

Hi, i got my plan approved, but disappointedly, it was only for an upper aligner, not a lower. Both upper and lower were scanned, and both need work. For the people who are raving about the results - did you only do upper? Why scan lower if it's just upper that are treated?
Thanks

Guest
L.Apps
L.Apps ·  · SmileDirectClub Online Store

I have tried numerous times (different days) to use the webpage and all I ever get is there something went wrong. Is this normal?

Abby S.
Abby S. · 

I have never had this error message, the website always works for me.

SmileDirectClub
SmileDirectClub · 

Hi there, our website is www.smiledirectclub.com
If you have any questions at all, please let us know or send us an email to reviews@smiledirectclub.com and we will be more than happy to help you.

Guest
Rob Gardner
Rob Gardner ·  · SmileDirectClub Online Store

how much cost?

MALCOLM
MALCOLM · 

Hi Rob
I opted for fortnightly payments of $139 for 12 months also $299 deposit. Total $3635 or the other option is to pay one of payment of round $3300 bare in mind that you wont need to visit the dentist ever again as all the trays are sent to you on the first package

Tina T.
Tina T. · 

Hi I’m thinking about getting aligners from smile direct but I just came to know that one needs to order retainer $165 after every 6 months.
Is that true?

Guest

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SmileDirectClub

Details

Compare all SmileDirectClub listings
SmileDirectClub SmileShop NSW, Sydney
  • Award Winner 2023
SmileDirectClub SmileShop NSW, Sydney4.7
(374)
SmileDirectClub SmileShop WA, Perth
  • Award Winner 2023
SmileDirectClub SmileShop WA, Perth4.8
(275)
CategoryDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
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Contact info for SmileDirectClub

  • ABN: 62632280310

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