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SmileDirectClub
Chemist Warehouse Locations, Online Store, SmileShop Locations (See All)Reviewer Photos & Videos
I paid NZ$3000 in my treatment with NZ in JAN/2021 to straight my teeth. I went to their office, they guarantee that even bein a USA company. they called me times from USA for me in NEW ZEALAND before I close the dealn3 times. very good service I thougth! At this time, the support was great.When the treatment was about to finish, and my teeth remained the same, I tried to get ahold of SDC and it was painful. I phoned 2 times, they said the only option was sending me an 'impression kit' to do the mould of my teeth. I also tried to go to their si...
Read morete and click on CHAT WITH US, simply did not work. After 2 months, I finally received the 'treatment box' again, 8 months again to finish in July 2022. I opted in SDC treatment because the straighten of my teeth is minimum and it should not take 1 year and half to fix it. I did not see many changes in my teeth AGAIN, then in April I've started to send emails explaining them how unhappy I was, no answer at all.I called and the only solution was they send me the 'impression kit' again. I asked about doing a SCAN personally but the truth is SDC DO NOT HAVE office in NZ anymore, so, it means that who are in NZ are completely unprovided of their support.Finally, they send me AGAIN an impression kit, after that, they started to send me emails often (of course now, when it is their interest, they know how to be proactive) saying that I had to do the impression kit, which I tried to do it and one step was uploading the photos,their site is not accepting photos, in my account, the dashboard says 'Your impression kit has shipped!' I cant even finish my impression kit, here I am, trying to get ahold with them. I DONT to go through this painful situation ANYMORE.I just want my refund, Now, they are not returning my emails.I dont want to redo the treatment and continuing this battle.- Incentivised Review No
- Treatment StageI have completed a treatment plan.
Very knowledgeable and helpful staff (Kevin) that made the experience very comfortable and easy. Kevin was really pleasant to deal with and did not act like a pushy salesperson. The company ought to be commended for all the great staff I interacted with on my visit.
- Customer Service
- Incentivised Review No
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Strong 10/10 rating for customer service
-Bol
thank you smiledirectclub
- Treatment StageI have had an initial consultation.
- Store LocationMelbourne cbd emporium
The reviewer stated that an incentive was offered for this review
Kevin made me feel so comfortable and excited about getting my new aligners! Such amazing customer service and an easy experience getting all sorted out and prepared for the product!
- Value for Money
- Incentivised Review No
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The friendly and welcoming staff made me feel very comfortable and relaxed when receiving my 3D scan. Wyatt was very informative about every aspect of the treatment and what’s to come. Can’t wait to get started.
- Incentivised Review No
- Treatment StageI have had an initial consultation.
Ashleigh... Simply amazing!!!! Recommended several people to an amazing product..
- Incentivised Review No
- Treatment StageI have completed a treatment plan.
Professional, friendly staff. Explained everything to me. High-tech machines. Very impressive
- Incentivised Review No
- Treatment StageI have had an initial consultation.
- Store LocationSydney
- 2 reviews
Seamless and efficient process, great technology including 3d rendition of my smile. Consultant was delightful.
- Incentivised Review No
- Treatment StageI have had an initial consultation.
Wyatt was friendly and thorough. He talked me through the process calmly
- Value for Money
- Incentivised Review No
- Treatment StageI have had an initial consultation.
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- 12 reviews
We signed up in May (actually went into Melbourne Emporium for the scan) for aligner delivery in June. In July i messaged them asking where they were, and was told they never placed any order for us, and no photos have been taken. Since trying to contact them, ive tried Facebook Messenger, Email Customer Service, Online Chat via their Website - nobody can help. They all pass me onto other departments (who also cant help). I was also offered a $40 visa prepaid card once i signed up.... i only received a $25 one, and when i ask about it - of course, nobody can help! Should have just paid an actual dentist here in Australia. These guys are terrible?
- Value for Money
- Incentivised Review No
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Had my scan appointment in Perth on the 27th of July, Ashleigh was super helpful. Was told I'd have a SmilePlan or something similar emailed to me in the next few days. By end of Monday the 1st of August, I thought I'd quickly ask their live chat if everything was going to plan. At this point they told me they needed a photo that either hadn't been taken during the scan appointment or had an error. I was a little annoyed I hadn't been contacted about this since it was known on the 29th of July it was needed but these things happen. I took the p...
Read morehoto and sent it through in the next couple hours. Another 48 hours passes without any contact, so I hop on the live chat again and was told they needed the photos...that I had sent. The rep went searching through my account and told me they had found the photos but weren't uploaded to my account, almost as if it was my fault I hadn't done their job for them. Things happen sometimes understandably, but now it's been 2/3 times spending ages on their live chat following up things. If following things up is this bad without yet even starting treatment then I shudder to think how they will be once I've paid and treatment has begun.- Incentivised Review No
- Treatment StageI have had an initial consultation.
The team were very welcoming and the shop easy to find. I asked lots of questions which were easily answered. The 30 minutes session quick and easy. There was lots of information on what to expect next.
- Value for Money
- Product Quality
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- 4 reviews
I found the process much less of a hassle than I was expecting. I received very clear communications from Smile Direct prior to my appointment. My technician was on time, friendly, professional and my appointment was over within 30 minutes. Pricing is good and I'm looking forward to proceeding with the aligners.
- Value for Money
- Customer Service
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- 3 reviews
- 2 likes
I have been chasing this mob for 4 months now to finalise my treatment plan. Everytime I am told someone will contact me weighing X amount of days and no one does.
Today I contacted again after being told on the 7th July someone would contact me in 10 days, only to be told “we don’t have your photos” when I advised the staff member that they do and provided a date and time stamp of the email confirmation from them for receiving my photos, they were miraculously found (then lost again during the chat) as the agent said they had now spoke to the...
- Value for Money
- Product Quality
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I walked in and asked for an earlier appointment since I had extra time. Nidhi was accommodating and took me in. She was so friendly and welcoming that I felt like home already. She was so positive and had excellent customer service. Such fantastic service from the moment I walked in. She explained everything thoroughly.
- Value for Money
- Treatment StageI have had an initial consultation.
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The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi, i got my plan approved, but disappointedly, it was only for an upper aligner, not a lower. Both upper and lower were scanned, and both need work. For the people who are raving about the results - did you only do upper? Why scan lower if it's just upper that are treated?
Thanks
I have tried numerous times (different days) to use the webpage and all I ever get is there something went wrong. Is this normal?
I have never had this error message, the website always works for me.
Hi there, our website is www.smiledirectclub.com
If you have any questions at all, please let us know or send us an email to reviews@smiledirectclub.com and we will be more than happy to help you.
how much cost?
Hi Rob
I opted for fortnightly payments of $139 for 12 months also $299 deposit. Total $3635 or the other option is to pay one of payment of round $3300 bare in mind that you wont need to visit the d...
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Details
 SmileDirectClub Online Store1.8(108) | ||||
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| Category | Online Shops and Dental Services | Dental Services and Physical Shops | Dental Services and Physical Shops | Dental Services and Physical Shops |
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