2SmileDirectClub

SmileDirectClub

 Verified
2SmileDirectClub
4.5

2,553 reviews

PositivevsNegative
87% · 2,227285 · 11%
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Treatment StageI have had an initial consultation., I am part-way through a treatment plan., I have completed a treatment plan. and I have not yet begun any treatment or had a consultation.
Return Claim MadeYes · No
Value for Money
4.3
Product Quality
4.3
Shipping
2.0
Customer Service
4.8

Reviews

2,553 reviews
Adam C.
Adam C.Sydney, NSW3 posts
  SmileDirectClub
Anh
AnhSouth East Queensland, QLD
  SmileShop QLD, Brisbane

Feedback

I wanted to share my positive experience with Maya during my first appointment today. Her assistance was invaluable, and her friendly demeanor made the entire process much smoother for me. Maya's dedication to helping others is truly commendable, and I'm grateful for the positive impression she made on me. Thank you, Maya, for going above and beyond in making my first appointment a positive and stress-free experience :) Show details
Kristie F.
Kristie F.South East Queensland, QLD
  SmileShop QLD, Brisbane

Convenient, friendly and clean

Loved how easy it was to get this scan. They even sent instructions where to go Show details
DAVID MCLOUGHLIN
DAVID MCLOUGHLINSydney, NSW
  SmileShop NSW, Sydney

Customer Experience

Initial consultation was very insightful and the consultant both knowledgeable and engaging Show details
Value for Money
Product Quality
Dan
Dan
  Online Store

Ignore the 1 star review. Should be zero

Did my impressions and everything I was asked to do. Noticed a refund of my deposit with no explanation at all, sent an email asking why I was refunded my deposit and got a generic response say my requested refund had been processed. I never requested a refund. Sent another 3 emails asking why with no response. Finally got onto someone through the chat, to which I was told I was disqualified… not suitable. I know my teeth aren’t great, but thanks for getting my hopes up. Show details
Sahil Y.
Sahil Y.Southwest, VIC
  Verified Online Store
Product Quality
Shipping
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Kat
KatSouth East Queensland, QLD
  Online Store

Incomplete result

Smile direct refuse to help correct an issue their aligners caused to my sons teeth he has been left with large gaps in his side teeth that should have been closed by moving teeth forward

When you try to get information and corrections the out right refuse to help and do not offer any solution

My orthodontist is disgusted in the result and has told me my sons teeth are no better than before and now he require further treatment to fix them

DO NOT USE THESE PEOPLE THEY ARE NOT ORTHODONTIST OR DENTIST

They take your money and refuse to take accountability

IM STILL WAITING FOR CORRECTIVE ALIGNERS Show details

Shipping
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Jordan S.
Jordan S.2 posts
  Verified Online Store
Shipping
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Linda W
Linda WGreater Melbourne (Outer), VIC
  SmileShop VIC, Melbourne

Excellent service

Warm welcoming service, prompt attention and was informed every step of the way. Great service. Show details
Firat A.
Firat A.
  Online Store

Do NoT Waste your time&money

I will never recommend this company to anyone. My teeth are worse now-and my bite has changed.I didn’t get full refund.so pls don’t waste your time and money. Show details
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Caitlin C.
Caitlin C.Greater Melbourne (Metropolitan), VIC
  Online Store
Michelle
MichellePerth, WA2 posts
  SmileShop WA, Perth

Fantastic Service

Very happy efficient, well explained and friendly service. Thank you Ashleigh. Show details
Deb
DebGreater Melbourne (Inner), VIC3 posts
  Online Store
Donna W.
Donna W.
  SmileShop QLD, Brisbane

I can’t wait to get my set or Aligners and begin

What a wonderful experience!! Thank you to Amy and the whole team at smile direct Show details
Michelle
Michelle2 posts
  Verified Online Store

Ok product but terrible aftercare

The product is standard. You can get this at your dentist and get better service.
After 3 emails to them to try to order a new retainer set, they haven’t got back to me and they send me a reset password link at 11:30pm which is valid for 2 hours. Show details
Value for Money

Questions & Answers

John
John · SmileShop NSW, Sydney

Hi, i got my plan approved, but disappointedly, it was only for an upper aligner, not a lower. Both upper and lower were scanned, and both need work. For the people who are raving about the results - did you only do upper? Why scan lower if it's just upper that are treated?
Thanks

L.Apps
L.Apps · SmileDirectClub Online Store

I have tried numerous times (different days) to use the webpage and all I ever get is there something went wrong. Is this normal?

Abby S.
Abby S.  

I have never had this error message, the website always works for me.

SmileDirectClub
SmileDirectClub   DM   

Hi there, our website is external link  If you have any questions at all, please let us know or send us an email to reviews@smiledirectclub.com and we will be more than happy to help you.

Rob Gardner
Rob Gardner · SmileDirectClub Online Store

how much cost?

MALCOLM
MALCOLM  
Tina T.
Tina T.  

Hi I’m thinking about getting aligners from smile direct but I just came to know that one needs to order retainer $165 after every 6 months.
Is that true?

See all SmileDirectClub questions

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