Reviewer Photos & Videos
- SmileShop SA, Adelaide
- Verified customer
Do not even consider doing this to your teeth with this company
I completed treatment a few months ago. complete disaster, the liners have moved my teeth yes but to the point where is completely ruined my bit. My front teeth had such a big gab I spit on everyone when I talk, I cant eat food properly because my teeth don't line up. I now bite my inner cheeks at nights when I sleeping because my teethe don't line up so wake up sore & bleeding. Have asked the company to contact me as I want my money back but nothing. Have now stopped my payments so will see if that gets any response. These people are not qualified dentists so don't even go there. Also was told without a doubt I could claim on health insurance...absolute lie.
Diane was careful to ensure my scan was accurate and she was friendly and professional. I had a scan for refinements so I’m familiar with the process. I’m happy with SDC so far, I notice a big improvement with my teeth.
Great experience so far!
Prior to my appointment I was alittle concerned about not having a constant check up with the dentist throughout the treatment plan like you would with Invisalign. But after my appointment, I was much more assured in the process. My Smile Guide answered all of my questions and was very easy to talk to. I left feeling excited for what was to come! After receiving my 3D scan of what the end of my treatment would look like the next day I had a few queries regarding gaps in my teeth and the support team were very helpful in chatting to me over the ...phone to answer my concerns, reviewing my treatment plan and coming back to me with options in a very detailed email. Another concern of mine was not having a direct dentist or person to approach with questions but whenever I called the support team they could quickly answer my questions by looking at my file and knowing exactly what was going on - very efficient in communication! Looking forward to receiving my aligners in a few weeks time :)
Was a really pleasant visit, was treated very well and everything was explained clearly, my experience was incredibly positive, and I’m excited for everything moving forward from now on thank you
Very informative and very friendly staff which made this an overall great experience! Also there were plenty of parking available! Quick and easy process and would definitely recommend to others.
Best experience and staff
Went in for a check up, so happy with how my teeth are coming along, Derek and the friendly staff were so helpful. They helped answer all questions I had. I feel so much more confident since starting my treatment. Most affordable and quickest option in times of aligners. I wish I did this earlier! Thank you so much !
I have had a 3D scan and I am excited to start my new journey, easy process. Thank you so much for a great experience! Staff were friendly and helpful!
Took money but never sent the box
My experience with SmileDirectClub was the worst experience that I have had with a company in Australia! This is the first time that I leave a negative review but since my experience with this company was terrible I decided to share this. Everything started well and I joined the club and paid the service fee. After three months I called them and follow up on my box and they promised me that they would send the box by next month. Next month, I called again, they apologized and said the box was on the production stage and would send it soon. Agai...n the next months almost the same things. After more than six months, I called them every day and asked them to refund my money and finally, I got just my money back. It was such a headache and a waste of time!
First Consult - Awesome
Excellent experience with the first visit and scan. I get nervous easy so they made me feel comfortable and always checked i was ok. Fingers crossed i am eligible for aligners.
Could not recommend this location more. Laura was my SmileGuide, and she was incredible! She made me so comfortable, and calm during my visit as I was a bit nervous. Great customer service :)
My experience at the Smile Direct Club in Brisbane was very welcoming . especially Ali and Sonia ! . they were both great and made me feel very comfortable during my visit ( especially when I have a massive fear heading to a dentist ) . Sonia was really clear and thorough about every detail and Info of the process and did such a amazing job ! definitely will recommend to others about this clinic (:
My girls new smile
All good at this stage. Very friendly people to talk to. Very quick and easy consult. Looking forward to seeing my girls new smile. She already has a smile on her face in anticipation.
The reviewer stated that an incentive was offered for this review
Smile change hopefully
I have had a 3D scan and I am excited to start my new journey, I hope I am reviewed by an authorised orthodontist as discussed today so we can get white straight teeth that I have wanted for years and years
Consult was brilliant, very informative. Fingers crossed for approval
Sonja was very lovely and understanding, she explained everything brilliantly. She answered all my questions, and explained the whole process. Fingers crossed I can get approved for a treatment plan
I found the hard sell and practiced off topic conversation off putting
I was pretty excited about the prospect of getting my teeth straightened. I see no reason why high tech remote orthodontics shouldn't work, but I found the sale tactics very off putting.
In this particular situation I think trying to get me to sign up without having the chance to review my plan or have dentist look at it is potentially dangerous. In my case the four month plan they sent me had straight teeth but an open bight and increased gaps between teeth, so I'm not going to go for it. I'm sure some people get great outcomes, I just don't think these kind of sale tactics have any place in healthcare.
Amazing customer service!
Sarah A from the Melbourne branch was amazing! She was so friendly and helpful and provided such a positive energy to the consultation. Thank you so much for a great experience!
I arrived late to my appointment but the girls managed to fit me in and were very professional.
The appointment was quick and straightforward answered all my questions I would definitely recommend checking them out.
I had Diane as my smile guide, she was very kind and made me feel comfortable, I really enjoyed my visit! There was easy conversation throughout my whole appointment, thank you!
Don’t waste your money! It’s a nightmare process!!!
Read the reviews, they have good reviews for the consultations where they sell you the dream. As soon as you pay, it becomes the worst experience you’ll ever have. The customer service is the worst I have ever experienced. Can never get through to anyone, then when you do they all lie to you. Promise you everything but don’t deliver. Took months to come after was told it would take weeks, they lied where it was every time I spoke to someone. Hold times of over 30 mins every time. They ignore emails and don’t reply. My teeth have not straightene...d and stopped fitting in the aligners by month 2, my two front teeth are actually worse. It has been so stressful! I’m a very reasonable and chilled person but this has to be the worst experience I’ve ever had. So sick of being promised and lied to. So disappointed and wish I never did it. Please do your research and read reviews properly. I wish I never did it and just did Invisalign from the start.
Awesome service, friendly staff
From the moment I stepped through the door I felt like one of the family, costumer service was second to none. Will definitely be recommending to family and friends, thank you for a special day.
Questions & Answers
Can i get your phone number please?
Hi Tom, we can be reached at 1800 515 198. Best, Emily
Am I eligible for this treatment if I still have some fillings to do?
Hi Valetene, thanks for your question! We recommend all dental work be completed prior to starting treatment to ensure the best fit for the aligners. Feel free to give us a call or email if you have any other questions.
Just got my aligners today. I've worn them for 10 hours now and have just taken them out to have a break and my jaw is in soooo much pain. Has anyone else experienced that?
Yes, I get the same pains whenever I put a new set of aligners in. I think the first set hurt the most then afterward its not so bad. You actually start to look forward to that feeling later on because you know they are being moved into place. Good luck (Side note: if it bothers you a lot, switch aligners before bed that way you wear them in while you sleep)
Hi Samantha, thanks so much for the question! Some discomfort is normal in any clear aligner therapy treatment, but our dental team is always available to help with any treatment related questions. Feel free to send us a message if you have any concerns!
Yep Sam the first weeks are brutal, Don't buy anything you need to chew as you will be in tears, and quite a few points along the journey the teeth really start moving and hurt like hell. I turned a corner at around 4 months and they were moving less and the pain was less. Just make sure all the burrs are removed around the edges so your gums don't get cut and you should be fine. I skipped a few meals initially because I thought removing the aligner might pull tooth out, but after 24 hours it was getting better. Process was bloody painful but somewhat worked.
|Category||Online Shops and Dental Services||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops|
|Contact Number||1800 515 198||1800 515 198||1800 515 198||0800 8544 751|
|Address||28/140 Saint Georges Terrace, Perth WA, Australia||30/91 King William Street, Adelaide SA, Australia|
|24-Hour Phone Contact||Yes||Yes||Yes||Yes|
|Online Live Chat||Yes||Yes||Yes||Yes|
|Release date||Oct 2019|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.