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Excellent customer service

published

I was warmly welcomed and it was a very good experience. Rad explained everything I need to know and cleared out all the confusions I had about this product. It was a really good experience. Thank you.

Value for Money
Product Quality

Perfect

published

I had an initial consultation at smile direct club. Good and friendly customer service was provided. Answered all my questions and explained each and everything in an understandable and simple language

Customer Service
Incentivised Review No
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Navya. Thank you for this awesome review!

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0.0
(1,234)

Really friendly

published

Lisa was very friendly which helped my daughter relax. Lisa knew what she was doing and did it very well. My daughter was anxious beforehand but Lisa chatted away while she was taking the scan and it was all done and complete a lot quicker and more comfortably than expected.

Value for Money
Product Quality
SmileDirectClub
SmileDirectClubSmileDirectClub

Tina, your wonderful feedback and rating mean a lot to us.

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Great customer service!

published

Can’t wait to get these shipped to me, went in for a scan today and the lady that did it was super nice! Explained everything in perfect detail including prices and how it works.

Value for Money
Product Quality
SmileDirectClub
SmileDirectClubSmileDirectClub

Kayla, it's always our top priority to leave our customers excited and informed. Thank you!

Billy B.
Billy B.Sydney Surrounds, NSW

Everything went smooth but…

published

So I had finished my course and it’s mostly good but I wanted to get every tooth looking straight so I contacted and requested if I could get more aligners included which was agreed. Got my 2nd scan completed but 7 weeks later after being told to wait 5 weeks for my aligners to have nothing had been sent or delivered. Contacted and it seems my aligners were forgotten and never made. Now I’m waiting 5 more weeks for them to be made.
The initial set was smooth just the redo process was a mess. I would recommend for them being cost effective and working well though.

Value for Money
Product Quality
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Billy. Thanks for taking the time to leave a review. We're concerned to hear about your experience. If you have any issues, feel free to send us an email at reviews@smiledirectclub.com so that we can assist further.

Gabi
Gabi Perth, WA

Great experience

published

Angelica was super helpful, this was such an easy process. The appointment answered all of my questions, watching the 3D image appear was very cool. I can’t wait to start my journey.

Customer Service
Incentivised Review No
SmileDirectClub
SmileDirectClubSmileDirectClub

We appreciate your positive words! We're honored.

Thi Ly
Thi LyPerth, WA

Very happy with the service

published

My appointment today was with Angelina and Adda. Angelina did my scan and explained clearly the process of the scan. I'm happy with the total procedure of the scan and hopefully it will lead me to have better smiles .

Treatment StageI have had an initial consultation.
Store LocationPerth WA
SmileDirectClub
SmileDirectClubSmileDirectClub

Thi, thank you for your kind words and this wonderful review!

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The reviewer stated that an incentive was offered for this review

Meredith Gonzalez
Meredith GonzalezPerth, WA
  • 5 reviews
  • 2 likes

No regrets! Amazing Free Consultation

published

Angelina was the kindest, friendliest and patient She made me feel great in taking this step and her reassuring and helpful info was priceless to me Thank you so much

Value for Money
Product Quality
SmileDirectClub
SmileDirectClubSmileDirectClub

Meredith, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

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0.0
(1,234)
Lily Van Helden
Lily Van HeldenWestern Australia

A very good service by Ashleigh

published

I’m very happy with the service-scan today by Ashleigh, she’s very friendly & professional. In general I’m happy with the progress, only 1-2 teeth still need straightening. Thank you so much, Lily x

Incentivised Review No
Treatment StageI am part-way through a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClub

Lily, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

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Really wonderful service

published

I had my consult with Ashleigh who was absolutely wonderful and made me feel so so comfortable! She has the best customer service skills and is amazing! Was a little hesitant at first but after my consultation with Ashleigh I'm very excited to begin my treatment.

Customer Service
Incentivised Review No
SmileDirectClub
SmileDirectClubSmileDirectClub
Samuel
SamuelPerth, WA

Very Straight Forward

published

After signing in and submitting some info, I was straight on to the consultation. Ashleigh showed us what I would get, how to use it, explained the pricing, and took a scan, which was quite cool to watch. Very well done and can't wait to get started!

Customer Service
Incentivised Review No
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow! This means a lot to us, Samuel. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

Comfortable, enjoyable and exciting!

published

The staff were friendly, well- communicative and professional. I am very excited to begin my Smile journey and look forward to working with them in future. They were efficient and allowed for a smooth appointment, making ever step of the way clear and easy to understand. Definitely recommend

Customer Service
Incentivised Review No
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Alec, thank you so much for your positive comments about SmileDirectClub!

excited and cant wait

published

excellent customers service and very well informed. made me feel relaxed and comfortable. I would recommend this product very highly. I was blown away by the 3D scan machine on how accurate it was.

Value for Money
Product Quality
SmileDirectClub
SmileDirectClubSmileDirectClub

Malcolm, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Amazing service

published

Amazing and service thorough service. The team were refreshingly friendly and welcoming. Covid safe practices were also great. Thanks to Wyatt for a great appointment and listening to my needs and wants

Customer Service
Incentivised Review No
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Chloe! Thank you for sharing your experience, it was a pleasure to assist you!

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0.0
(1,234)
Jess
JessGreater Melbourne (Inner), VIC

Welcoming & professional

published

Had such a lovely experience at SmileDirect - The gorgeous lady Neha made me feel comfortable & very excited to get my Invisalign.
The process was also quick, professional & simple which made the experience all the more better.

Value for Money
Product Quality
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Jess. Thank you for this awesome review!

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The reviewer stated that an incentive was offered for this review

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Read more reviews - page 2

Questions & Answers

Rob Gardner
Rob Gardnerasked
1 answer
MALCOLM
MALCOLM

Hi Rob
I opted for fortnightly payments of $139 for 12 months also $299 deposit. Total $3635 or the other option is to pay one of payment of round $3300 bare in mind that you wont need to visit the dentist ever again as all the trays are sent to you on the first package

Alex H
Alex Hasked
SmileDirectClub

Do you have a lot of young kids using your product? 13 years of age

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Alex. As long as he or she does not have any more baby teeth, we will be more than happy to help.

marylou
marylouasked
SmileShop ACT, Canberra

is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at reviews@smiledirectclub.com so we can better assist you?

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SmileDirectClub

Details

Compare all 21 SmileDirectClub
CategoryOnline Shops and Dental ServicesDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
Release dateOct 2019
Compare all 21 SmileDirectClub
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