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SmileDirectClub
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Luciana Campos
Luciana CamposCentral Queensland, QLD

Smile Directory Club makes me cry instead of smiling

published
  • Incentivised Review No
  • Treatment StageI have completed a treatment plan.
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Great job!!

published

Very knowledgeable and helpful staff (Kevin) that made the experience very comfortable and easy. Kevin was really pleasant to deal with and did not act like a pushy salesperson. The company ought to be commended for all the great staff I interacted with on my visit.

  • Customer Service
  • Incentivised Review No
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Bkay C.
Bkay C.Greater Melbourne (Inner), VIC

I am happy

published

Strong 10/10 rating for customer service
-Bol
thank you smiledirectclub

  • Treatment StageI have had an initial consultation.
  • Store LocationMelbourne cbd emporium
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The reviewer stated that an incentive was offered for this review

Amazing service

published

Kevin made me feel so comfortable and excited about getting my new aligners! Such amazing customer service and an easy experience getting all sorted out and prepared for the product!

  • Value for Money
  • Incentivised Review No
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Outstanding service

published

The friendly and welcoming staff made me feel very comfortable and relaxed when receiving my 3D scan. Wyatt was very informative about every aspect of the treatment and what’s to come. Can’t wait to get started.

  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
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Ashleigh... Amazing

published

Ashleigh... Simply amazing!!!! Recommended several people to an amazing product..

  • Incentivised Review No
  • Treatment StageI have completed a treatment plan.
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Professional service

published

Professional, friendly staff. Explained everything to me. High-tech machines. Very impressive

  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Store LocationSydney
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Erica
Erica
  • 2 reviews

Good first impression

published

Seamless and efficient process, great technology including 3d rendition of my smile. Consultant was delightful.

  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
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Terry
TerrySydney, NSW

Friendly staff. Keen to help.

published

Wyatt was friendly and thorough. He talked me through the process calmly

  • Value for Money
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
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Miranda
MirandaGreater Melbourne (Metropolitan), VIC
  • 12 reviews

Cant contact them once you sign up

published

We signed up in May (actually went into Melbourne Emporium for the scan) for aligner delivery in June. In July i messaged them asking where they were, and was told they never placed any order for us, and no photos have been taken. Since trying to contact them, ive tried Facebook Messenger, Email Customer Service, Online Chat via their Website - nobody can help. They all pass me onto other departments (who also cant help). I was also offered a $40 visa prepaid card once i signed up.... i only received a $25 one, and when i ask about it - of course, nobody can help! Should have just paid an actual dentist here in Australia. These guys are terrible?

  • Value for Money
  • Incentivised Review No
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The customer shouldn't be the one constantly chasing updates.

published
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
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Aleena
AleenaPerth, WA

Great friendly service

published

The team were very welcoming and the shop easy to find. I asked lots of questions which were easily answered. The 30 minutes session quick and easy. There was lots of information on what to expect next.

  • Value for Money
  • Product Quality
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ConsumerCrusader
ConsumerCrusaderSydney, NSW
  • 4 reviews

Quick, efficient, friendly

published

I found the process much less of a hassle than I was expecting. I received very clear communications from Smile Direct prior to my appointment. My technician was on time, friendly, professional and my appointment was over within 30 minutes. Pricing is good and I'm looking forward to proceeding with the aligners.

  • Value for Money
  • Customer Service
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KMS
KMSSydney, NSW
  • 3 reviews
  • 2 likes

Avoid at all costs!

published
  • Value for Money
  • Product Quality
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HappyCustomer
HappyCustomerSydney, NSW

Great first experience

published

I walked in and asked for an earlier appointment since I had extra time. Nidhi was accommodating and took me in. She was so friendly and welcoming that I felt like home already. She was so positive and had excellent customer service. Such fantastic service from the moment I walked in. She explained everything thoroughly.

  • Value for Money
  • Treatment StageI have had an initial consultation.
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The reviewer stated that an incentive was offered for this review

Questions & Answers

John
Johnasked
SmileShop NSW, Sydney

Hi, i got my plan approved, but disappointedly, it was only for an upper aligner, not a lower. Both upper and lower were scanned, and both need work. For the people who are raving about the results - did you only do upper? Why scan lower if it's just upper that are treated?
Thanks

No answers
L.Apps
L.Appsasked
SmileDirectClub Online Store

I have tried numerous times (different days) to use the webpage and all I ever get is there something went wrong. Is this normal?

2 answers
Abby S.
Abby S.

I have never had this error message, the website always works for me.

SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi there, our website is www.smiledirectclub.com
If you have any questions at all, please let us know or send us an email to reviews@smiledirectclub.com and we will be more than happy to help you.

Rob Gardner
Rob Gardnerasked
1 answer
MALCOLM
MALCOLM
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SmileDirectClub

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CategoryOnline Shops and Dental ServicesDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
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