Good but very rushed and not enough information given.
My appointment was very rushed. Not enough information given so still unsure about the process. Not happy that my deposit has been taken out of my account before I can even see what it will look like.
Quick visit. Nice people. Easy process. Very professional and felt confident in the consultation. Work was checked by two people.
Great customer service
The young lady (I think her name was Antoinette) who took my scan and pictures was very friendly, welcoming and informative! Would recommend and helped me have a good experience.
Great location great easy appointment that was made on line with out fuss or hassle. Good communication from the service provider, good up date and good schedule reminder for appointment
So far so good
I had my first appointment today and Would like to thank Jodie for making me feel comfortable, it was a super easy process and I cant wait to see the results
Amazing and 10/10 recommended.
Had an amazing time there with super friendly staffs that helped me get my scan and educated me about how to care for my teeth! Excited to get started soon and see the change!
The reviewer stated that an incentive was offered for this review
Seamless and professional
First visit and scan was seamless. Manish was helpful and guided me through the process. Scans were painless, the whole process very professional. Looking forward to what the future brings.
The staff were super friendly A+++++
From the moment I walked in I felt comfortable. The staff were polite and friendly and very professional. The appointment was quick and easy and I came away feeling confident and excited about the next step to a perfect smile
Really enjoyed my visit at Smile Direct Club (inside Wework Cillons Street). The service was informative, relevant and the tech was very impressive. Cant' wait for my aligners to arrive. Yeah!
Nerissa was great! She went through all the details and reassured understanding of the product and process. The 3D scan was amazing, I definitely think its better than getting an x-ray! Purchased the next morning and excited to see how it all turns out :)
Customer service at its best
I am very excited to use the new system of teeth straighteners/aligners ... Jodie explained everything Very nice and clear ... worthy of 5 stars and a thumbs up :) thank you Jodie and Smile Direct Club
The lady I saw today was fantastic explained everything in detail and the 3D scan was amazing to see!
Cant wait to give it a go and see results.
Very excited :)
Customer service and review/discussion
The lady was very helpful, knowledgeable and honest. She provided me with a lot of information and answered all questions appropriately and I am looking forward to my end results.
I was very happy with the results and the staff were just beautiful. I took my daughter along to the free appointment. We were treated with the upmost respect and not pressured into going ahead with the alignment procedure. I will definitely be ordering these for my daughter in the very near future
Excited to see the results
Thanks to Ha for the scan and showing me throw the process. She also answered all my questions and I am now starting my first week. Looking forward to seeing the results.
You Are Awesome Smile Direct
We were treated wonderfully, staff were great.... My daughter cannot wait for her new smile. Explained all well, price point is amazing ... Thanks again....Bring on my package can't wait, sooo exciting.
Excellent & friendly service.
The young lady was fantastic. Made us feel welcome and in safe hands. The scan was comfortable no pain. Answered all my concerns and I'm looking forward to seeing my end result.
Friendly and professional
A very good experience so far. The staff were friendly and knowledgeable - I also appreciated they were punctual and I could do the whole visit in my lunch break. Grace was lovely - very professional and not at all pushy. If the rest of the Smile Direct experience is as good, Ill be back to leave another 5 stars!
Manish was friendly and made me feel comfortable instantly! He showed me results from other customers and explained how does it work. I am giving him 5 stars for his excellent service.
Omg, 200% thrilled and delighted
200% recommendation. Convenient, professional, quick, friendly, excellent communication, excellent unbeatable price, customer care is perfect !!!! Easy to use online booking system, freindly text reminders, parking recommendations and a map to the office. Friendly introduction. Ashleigh your amazing Woop woop :). Ashleigh guided me through everything and took scan. Explained the next steps and I was on my way.
One appointment and that was it !!!
I now have my aligned and loving them.
I priced orthodontist work at over $9k. Another guy wan...ted to reconstruct my jaw saying my tongue has not got enough room. He wanted 15k. I got X-rays scans, 3D scans, referrals, appointments, good news, bad news and ultimately loosing money everytime. I knew my teeth where not that bad !!! Yet every dentist I went to was telling me how severe my case was and all the work I would have to do. In fact I was put off seeing Smiles Direct because they made everything seem so easy I thought there was a catch. After one appointment, the professional friendly staff had me all set and ready to go after 30 minutes. I could not believe it was so easy. Thank you for everything Smiles Direct. I am so grateful. Big love
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Questions & Answers
Do you see results in 3D scan via Email after having done a shop appointment?
All customers can view their 3D SmilePlan within 72 hours of the appointment in their dashboard. A link to the dashboard will be sent via email.
HI, do you cater for older people? I'm in my 60s but would still like to straighten my teeth. Rose
We are excited to hear about your interest in SmileDirectClub. We try our best to assist every person who walks through our doors or orders one of our Impression Kits, no matter their age! We typically treat mild to moderate crowding, spacing, and general alignment concerns. Feel free to reach out to us at email@example.com so we can help you get started or answer any questions!
|Category||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Online Shops and Dental Services||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops|
|Contact Number||1800 515 198||1800 515 198||1800 515 198||1800 515 198||1800 515 198||1800 515 198||1800 515 198||1800 515 198||1800 515 198||1800 515 198||1800 515 198||0800 8544 751||1800 515 198||1800 515 198||0800 8544 751||0800 8544 751|
|Address||15/60 Station Street East, Parramatta NSW 2150, Australia||1/50 Miller Street, North Sydney NSW 2060, Australia||14/5 Martin Place, Sydney NSW 2000, Australia||123 Epping Rd, Macquarie Park NSW 2113, Australia||9/401 Collins Street, Melbourne VIC 3000, Australia||30/91 King William Street, Adelaide SA, Australia||848 Gympie Rd, Chermside QLD 4032, Australia||The Oasis, 75 Surf Parade, Broadbeach QLD 4218, Australia||1/310 Edward Street, Brisbane City QLD 4000, Australia||28/140 Saint Georges Terrace, Perth WA, Australia||1341 Dandenong Road, Chadstone VIC 3148, Australia|
|24-Hour Phone Contact||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes|
|Online Live Chat||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes|
|Release date||Oct 2019||Jul 2019||Sep 2019||Sep 2019||Oct 2019||Oct 2019||Oct 2019|
|Discontinuation date||Oct 2019|
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