SmileDirectClub

After SMD losing my impressions and pulling my hair out trying to deal with Customer Service, Linda and Nicola came to the rescue with outstanding service at Maroochydore, QLD. Thanks

Melissa made the whole process so easy and made me feel so comfortable. Every question I had was answered and left me excited about receiving my aligners. Thank you to the Tuggerah team

I was scared at first but the consultant Claire was absolutely wonderful and I’m glad she explained how this would work and I hope to do a catch up soon

Great, professional and relaxed - literally service with a smile. Skyla answered all my questions and made the whole experience fun! I know what’s next in the process - really impressed. Thanks so much.

I went to the Tuggerah store for my 3D scan. The ladies there were very friendly and helpful. They explained the whole process (scan and what would happen after) and answered any questions I had. I would highly recommend see them for your clear aligners.

Very easy. Very professional and well informed. I would recommend to anyone who is having second guesses. They will accommodate any questions and any problems that you may encounter. Again they want you to be satisfied and happy. And you will get that.

All staff were very attentive and Mannish explained the process step by step. Had all my photos taken and now looking forward to the next steps and a big smile

Mo and Olie did an amazing job. They make me look forward to having a better smile and make us feel comfortable. Although we were 10 minutes late because we have to walk our way there, everybody is so welcoming and friendly. Excellent!

I have one problem upper tooth that’s been a confidence problem for me for 7 years. Today’s initial appointment has made me finally, for the first time, get excited about smiling and showing my teeth! The down payment and monthly payment plan is very reasonable and won’t cost an arm and a leg! I left my appointment already feeling like a new person and I can’t wait to receive my aligners! Thanks SmileDirect Club

When you sign up they state that 2 sets of retainers are included at the end of the plan but they charge you for them($155 each) and then don’t respond to your emails and requests

Amazing customer service, thank you for helping me get the smile I want ! Thank you so much Isabel for being the sweet and kind person you are, I felt really uncomfortable during the 3D scan but I couldn’t have done it without your bubbly self & jokes !

Everything was explained clearly and the scan was super fast and painless, not to mention how impressive the 3D images were. My daughter can't wait to start the process of changing her smile.

The marketing and ease of appointment making was amazing. Was expecting to have a fun and dynamic experience. Not really the case. Staff has their spiel down pat but it was all the important detail around it that dulled the interest. Getting into the office was weird, waited for 10 minutes for someone to come down stairs and open the door, only to need to sneak in when someone else left. When i didn't sign up on the day the feeling was one of rudeness, make your own way out...and a few other small bits and pieces that all make up client confidence.

The whole process was so easy and not painful at all :D It took about 20 minutes for everything to be done and everyone was so friendly. It was the best teeth experience ever!!

Went in and the whole process was very easy. I saw Lauren at the Brisbane City location and she was a pleasure to deal with. I would definitely recommend these guys if you’re serious about improving your smile.

Looking forward for the dentist approval soon. Can’t wait to start my journey. Relatively new experience and it’s a good start. Ambience was great and nice staff to start with.

Friendly staff. Nice location. Product still waiting to try so cannot give comment for now. Experienced the initial consultation wa s great. Able to answer my queries and gave a lot of information.

Dee was very helpful and easy going and explained every step in detail.. very pleasant experience, takes out all the nervousness and anxiety.. really great experience so far. Let’s get smiling

Thanks Mayra for the great service! very sweet and professional. I had an amazing experience at the smiledirect club at parramatta. all information were useful and cant wait to start the program