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Reviews

Review distribution

5 star
479
4 star
45
3 star
9
2 star
6
1 star
7

Davinia

DaviniaGreater Melbourne (Outer), VIC

Good but very rushed and not enough information given.

published

My appointment was very rushed. Not enough information given so still unsure about the process. Not happy that my deposit has been taken out of my account before I can even see what it will look like.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelbourne CBD COLLINS ST
Treatment StageI have had an initial consultation.
See all answers

Very professional

published

Quick visit. Nice people. Easy process. Very professional and felt confident in the consultation. Work was checked by two people.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationDowntown Adelaide Australia
Treatment StageI have had an initial consultation.
See all answers

Great customer service

published

The young lady (I think her name was Antoinette) who took my scan and pictures was very friendly, welcoming and informative! Would recommend and helped me have a good experience.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Treatment StageI have had an initial consultation.
See all answers
Tracy

TracyPerth, WA

Fabulous

published

Great location great easy appointment that was made on line with out fuss or hassle. Good communication from the service provider, good up date and good schedule reminder for appointment

Store LocationPerth CBD
Treatment StageI have had an initial consultation.

Nat

NatGreater Melbourne (Outer), VIC

  • 2 reviews

So far so good

published

I had my first appointment today and Would like to thank Jodie for making me feel comfortable, it was a super easy process and I cant wait to see the results

Value for Money
Customer Service
Return Claim MadeNo
Store LocationEpping chemist warehouse
Treatment StageI have had an initial consultation.
Location VisitedVIC, Epping
See all answers

Isabella

IsabellaSydney, NSW

Amazing and 10/10 recommended.

published

Had an amazing time there with super friendly staffs that helped me get my scan and educated me about how to care for my teeth! Excited to get started soon and see the change!

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
See all answers

The reviewer stated that an incentive was offered for this review


Jack

JackGreater Melbourne (Inner), VIC

Seamless and professional

published

First visit and scan was seamless. Manish was helpful and guided me through the process. Scans were painless, the whole process very professional. Looking forward to what the future brings.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelbourne. Collins Street
Treatment StageI have had an initial consultation.
See all answers

Tania Lucas

Tania LucasGreater Melbourne (Outer), VIC

The staff were super friendly A+++++

published

From the moment I walked in I felt comfortable. The staff were polite and friendly and very professional. The appointment was quick and easy and I came away feeling confident and excited about the next step to a perfect smile

Customer Service
Return Claim MadeNo
Treatment StageI have had an initial consultation.
Location VisitedVIC, Box Hill
See all answers

Brilliant!

published

Really enjoyed my visit at Smile Direct Club (inside Wework Cillons Street). The service was informative, relevant and the tech was very impressive. Cant' wait for my aligners to arrive. Yeah!

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCollins Street
Treatment StageI have had an initial consultation.
See all answers
Margie

MargieSouth East Queensland, QLD

Excited

published

Nerissa was great! She went through all the details and reassured understanding of the product and process. The 3D scan was amazing, I definitely think its better than getting an x-ray! Purchased the next morning and excited to see how it all turns out :)

Value for Money
Customer Service
Return Claim MadeNo
Store LocationBroadbeach, Gold Coast
Treatment StageI have had an initial consultation.
See all answers

Abdullah W.

Abdullah W.Greater Melbourne (Outer), VIC

Customer service at its best

published

I am very excited to use the new system of teeth straighteners/aligners ... Jodie explained everything Very nice and clear ... worthy of 5 stars and a thumbs up :) thank you Jodie and Smile Direct Club

Value for Money
Customer Service
Return Claim MadeNo
Treatment StageI have had an initial consultation.
Location VisitedVIC, Epping
See all answers

Jade

JadeGreater Melbourne (Outer), VIC

Excellent service

published

The lady I saw today was fantastic explained everything in detail and the 3D scan was amazing to see!
Cant wait to give it a go and see results.
Very excited :)

Customer Service
Return Claim MadeNo
Store LocationKaringle/frankston
Treatment StageI have had an initial consultation.
Location VisitedVIC, Frankston
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

This makes us smile! Thank you, Jade.


Customer service and review/discussion

published

The lady was very helpful, knowledgeable and honest. She provided me with a lot of information and answered all questions appropriately and I am looking forward to my end results.

Customer Service
Return Claim MadeNo
Treatment StageI have had an initial consultation.
Location VisitedVIC, Box Hill
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We want all customers to leave excited and informed. Thank you so much!


Fantastic

published

I was very happy with the results and the staff were just beautiful. I took my daughter along to the free appointment. We were treated with the upmost respect and not pressured into going ahead with the alignment procedure. I will definitely be ordering these for my daughter in the very near future

Customer Service
Return Claim MadeNo
Store LocationPerth
Treatment StageI have had an initial consultation.
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Marie.

Raquel B.

Raquel B.Greater Melbourne (Metropolitan), VIC

Excited to see the results

published

Thanks to Ha for the scan and showing me throw the process. She also answered all my questions and I am now starting my first week. Looking forward to seeing the results.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationThe office at WeWork in Melbourne CBD
Treatment StageI have had an initial consultation.
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thanks a million, Raquel!

You Are Awesome Smile Direct

published

We were treated wonderfully, staff were great.... My daughter cannot wait for her new smile. Explained all well, price point is amazing ... Thanks again....Bring on my package can't wait, sooo exciting.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Treatment StageI have had an initial consultation.
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're so happy to see this, Leesa!


Melissa Will

Melissa WillSouthwest, VIC

Excellent & friendly service.

published

The young lady was fantastic. Made us feel welcome and in safe hands. The scan was comfortable no pain. Answered all my concerns and I'm looking forward to seeing my end result.

Customer Service
Store LocationEpping Chemist Warehouse
Treatment StageI have had an initial consultation.
Location VisitedVIC, Epping
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!


Pinty1

Pinty1Perth, WA

Friendly and professional

published

A very good experience so far. The staff were friendly and knowledgeable - I also appreciated they were punctual and I could do the whole visit in my lunch break. Grace was lovely - very professional and not at all pushy. If the rest of the Smile Direct experience is as good, Ill be back to leave another 5 stars!

Value for Money
Customer Service
Return Claim MadeNo
Store LocationSt George's Tce
Treatment StageI have had an initial consultation.
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for sharing. This is exactly what we like to see!


Nurul

NurulGreater Melbourne (Outer), VIC

Excellent service

published

Manish was friendly and made me feel comfortable instantly! He showed me results from other customers and explained how does it work. I am giving him 5 stars for his excellent service.

Value for Money
Customer Service
Return Claim MadeNo
Store LocationCollins St
Treatment StageI have had an initial consultation.
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!


Colm Walsh

Colm WalshPerth, WA

Omg, 200% thrilled and delighted

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationPerth CBD
Treatment StageI am part-way through a treatment plan.
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Colm, thank you so much for the positive review!


Page 1 of 28

Questions & Answers

Eesha C.

Eesha C.asked

Did The Product Work

1 answer
Cas18
Cas18

I havent received the product yet!


Cu2

Cu2asked

SmileDirectClub Online Store

Do you see results in 3D scan via Email after having done a shop appointment?

3 answers
SmileDirectClub
Emily W.SmileDirectClub

All customers can view their 3D SmilePlan within 72 hours of the appointment in their dashboard. A link to the dashboard will be sent via email.

Tina
Tina

I got mine within less that 1 day.

Cu2
Cu2

Thanks Emily, found dashboard on smiledirect website login.
Checked status which said it would take 2 weeks. But overnight came Email saying it was ready. :-)


Rose

Roseasked

HI, do you cater for older people? I'm in my 60s but would still like to straighten my teeth. Rose

2 answers
SmileDirectClub
Emily W.SmileDirectClub

We are excited to hear about your interest in SmileDirectClub. We try our best to assist every person who walks through our doors or orders one of our Impression Kits, no matter their age! We typically treat mild to moderate crowding, spacing, and general alignment concerns. Feel free to reach out to us at grinners@smiledirectclub.com so we can help you get started or answer any questions!

Cu2
Cu2

Bravo please let us know how it’s going.


Get an answer from our members and SmileDirectClub representatives

Details

SmileDirectClub SmileShop NSW, Parramatta

SmileDirectClub SmileShop NSW, Parramatta

72 reviews
SmileDirectClub SmileShop NSW, North Sydney
  • Discontinued

SmileDirectClub SmileShop NSW, North Sydney

35 reviews
SmileDirectClub SmileShop NSW, Sydney

SmileDirectClub SmileShop NSW, Sydney

92 reviews
SmileDirectClub Online Store

SmileDirectClub Online Store

4 reviews
SmileDirectClub SmileShop NSW, Macquarie Park

SmileDirectClub SmileShop NSW, Macquarie Park

No reviews
SmileDirectClub SmileShop VIC, Melbourne

SmileDirectClub SmileShop VIC, Melbourne

71 reviews
SmileDirectClub SmileShop SA, Adelaide

SmileDirectClub SmileShop SA, Adelaide

9 reviews
SmileDirectClub Chemist Warehouse Locations

SmileDirectClub Chemist Warehouse Locations

59 reviews
SmileDirectClub SmileShop QLD, Chermside

SmileDirectClub SmileShop QLD, Chermside

1 review
SmileDirectClub SmileShop QLD, Broadbeach

SmileDirectClub SmileShop QLD, Broadbeach

8 reviews
SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

66 reviews
SmileDirectClub SmileShop Auckland

SmileDirectClub SmileShop Auckland

No reviews
SmileDirectClub SmileShop WA, Perth

SmileDirectClub SmileShop WA, Perth

31 reviews
SmileDirectClub SmileShop VIC, Chadstone

SmileDirectClub SmileShop VIC, Chadstone

45 reviews
SmileDirectClub SmileShop Christchurch

SmileDirectClub SmileShop Christchurch

No reviews
SmileDirectClub SmileShop Wellington

SmileDirectClub SmileShop Wellington

No reviews
CategoryDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsOnline Shops and Dental ServicesDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
Contact Number 1800 515 1981800 515 1981800 515 1981800 515 1981800 515 1981800 515 1981800 515 1981800 515 1981800 515 1981800 515 1981800 515 1980800 8544 7511800 515 1981800 515 1980800 8544 7510800 8544 751
Address15/60 Station Street East, Parramatta NSW 2150, Australia1/50 Miller Street, North Sydney NSW 2060, Australia14/5 Martin Place, Sydney NSW 2000, Australia123 Epping Rd, Macquarie Park NSW 2113, Australia9/401 Collins Street, Melbourne VIC 3000, Australia30/91 King William Street, Adelaide SA, Australia848 Gympie Rd, Chermside QLD 4032, AustraliaThe Oasis, 75 Surf Parade, Broadbeach QLD 4218, Australia1/310 Edward Street, Brisbane City QLD 4000, Australia28/140 Saint Georges Terrace, Perth WA, Australia1341 Dandenong Road, Chadstone VIC 3148, Australia
24-Hour Phone Contact YesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
Online Live Chat YesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
Release dateOct 2019Jul 2019Sep 2019Sep 2019Oct 2019Oct 2019Oct 2019
Discontinuation dateOct 2019
Replaced bySmileDirectClub SmileShop NSW, Macquarie Park

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