From entering the shop you are made to feel so welcome. I was in the shop for a review scan so they can just perfect my smile more. The scan was painless & very quick. A great big thanks to Sonia who made the appointment great & explained everything. I would highly recommend Smile Direct to make you happier with your smile.

The girls were very friendly and efficient
Remembered me from my initial consultation and could answer all questions that I asked
I really don't have anything more to add - I was looked after promptly

No customer service. Signed up - already on my second set of aligners and after 2 or 3 months, nothing fits - it's like they made aligners for a child. I send emails, facebook messages, but no response. The debit orders go off like clockwork though.

Upon arrival was happily greeted, and from then on was smooth sailing with excellent customer service, and great rapport. Throughout the scan the SDC employee explained everything thoroughly, and answered every question I had with great ease, and in a way that was easy to understand.

Very quick and easy process. I was in and out of the clinic in about 20 minutes. The staff there are so friendly and informative. Special recommendation to Ashleigh who was very helpful and professional throughout. Highly recommend!

i was wearing my last final aligner and i received my retainer,i bought the retainers 2 get one for free was in the promo, but 3 of them doesn't fit me at all and i straight to Parramatta and make an appointment and i met Maya shes had a welcoming warms heart personality and made me felt comfortable and i explaining what my problem is she assessed me with the whole process includes taking pic my tooth top-bottom and scan as well bcoz i still had a gap in the bottom shes know exactly what the problem is I can't wait to get more improvement my tooth and my new retainer

I've had a number of appointments with the Perth, WA Smile Shop with Smile Direct, each appointment has been flawless. The staff are very friendly and helpful. My most recent appointment was with Ashleigh, a very cool, friendly lady. I highly recommend the Perth, WA Smile Direct Smile Shop.

I felt confident in her delivery and pleased that she noted all of my problems. She listened and doubled checked that all my issues were recorded. She was friendly and thorough.

Five months ago I posted a review about my disappointing experience with SDC's repeated failures to address the issues. There was almost a turn-around when [Name Removed] from Priority Care got involved. Sadly her promises were not met, she disappeared from the scene only to be replaced by [Name Removed], [Name Removed] and now [Name Removed]. I requested they cancel the agreement and stop debiting, [Name Removed] agreed but back-tracked, now [Name Removed] is doing the same. Back to square one!

They ace the upfront appointment and aligner delivery. They fail miserably in after-sales service. Definitely cannot recommend SDC.

Informative, professional, friendly people. Macquarie rooms were easy to find. Such an easy process of 3D scans, aligners were sent within weeks. I'm halfway through my treatment and already I'm so pleased with results. Aligners aren't abrasive like traditional braces and less noticable which is important to me (over 50) I've recommended to many already and I'm excited to get my full new full smile :)

I had to attend a follow up scan and was seen by Himani. She was outstanding from the moment I walked in the door. A mix up of appointment days due to time difference was no issue to her and she quickly ensured that it was not my fault and reassured me that I could be seen. She explained every step of the way what she was doing and was very friendly and professional. I cannot recommend this service more highly. Really happy with my total journey and follow up.

Had Maya look after me at the shop. she was friendly and professional and asked my opinion and what i wanted and was looking for. Really happy with the level of service. Highly recommended

Emma was great, she really looked after me and told me everything I needed to know easily, also was so quick. Only 30 minutes but got all the information and my aligners were with me in a matter of weeks

I rarely submit reviews but in this case I feel I must.
I would like to especially thank Sonia for the kind and genuinely honest service she provided.
I am excited to receive my kit!

On time for appointment, east to follow instructions and great technology. Happy with the consultant, happy with the cleanliness of the rooms and facilities. Can’t wait for my aligners to arrive.

Diane was careful to ensure my scan was accurate and she was friendly and professional. I had a scan for refinements so I’m familiar with the process. I’m happy with SDC so far, I notice a big improvement with my teeth.

Went in for a check up, so happy with how my teeth are coming along, Derek and the friendly staff were so helpful. They helped answer all questions I had. I feel so much more confident since starting my treatment. Most affordable and quickest option in times of aligners. I wish I did this earlier! Thank you so much !

The team at Kotara have great customer service and they are competitive in prices. I’m happy with the progress so far and they are happy to help with any concerns you may have along the way.