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review examination

published

took another set of images and compared to see how the teeth have moved. agreed to exten the aligner process. but didn’t tell me that would be extra $$. It should be included in the original treatment plan.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationMelbourne aust
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Natalie. Thanks for taking the time to leave a review. We're concerned to hear about your experience. If you have any issues, feel free to send us an email at reviews@smiledirectclub.com so that we can assist further.

Really friendly

published

Lisa was very friendly which helped my daughter relax. Lisa knew what she was doing and did it very well. My daughter was anxious beforehand but Lisa chatted away while she was taking the scan and it was all done and complete a lot quicker and more comfortably than expected.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationNewmarket in Auckland New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

Tina, your wonderful feedback and rating mean a lot to us.

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0.0
(1,234)
Billy B.
Billy B.Sydney Surrounds, NSW

Everything went smooth but…

published

So I had finished my course and it’s mostly good but I wanted to get every tooth looking straight so I contacted and requested if I could get more aligners included which was agreed. Got my 2nd scan completed but 7 weeks later after being told to wait 5 weeks for my aligners to have nothing had been sent or delivered. Contacted and it seems my aligners were forgotten and never made. Now I’m waiting 5 more weeks for them to be made.
The initial set was smooth just the redo process was a mess. I would recommend for them being cost effective and working well though.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Billy. Thanks for taking the time to leave a review. We're concerned to hear about your experience. If you have any issues, feel free to send us an email at reviews@smiledirectclub.com so that we can assist further.

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Lily Van Helden
Lily Van HeldenWestern Australia

A very good service by Ashleigh

published

I’m very happy with the service-scan today by Ashleigh, she’s very friendly & professional. In general I’m happy with the progress, only 1-2 teeth still need straightening. Thank you so much, Lily x

Incentivised Review No
Treatment StageI am part-way through a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClub

Lily, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Carm518
Carm518Victoria, Victoria

Wait time

published

I was asked to get there 15 mins prior to appointment, which I did. Another person came out of her appointment and the lady asked me if I was the 10:30 appointment which I replied that I was the 11. She said she wouldn't be long and went back in the cubicle. She left me waiting for 15 mins until it turned 11:00. I just felt that she could of taken me in a little bit early or was this not allowed??? Just a bit disappointed. Otherwise the appointment was good. Team member was friendly.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationSouth Morang, Victoria
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for taking the time to leave a review. That is correct, it is part of the policy that our SmileGuides need to follow, however, we truly apologize for the inconvenience.

Mel
MelWestern Australia

Very professional.

published

Very professional, was having a bit of trouble getting aligners to fit my teeth (ie my teeth weren’t moving as fast as the aligners). An appt was made very quickly & this showed me they cared about my outcome, not just making a sale.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationPerth City, W
SmileDirectClub
SmileDirectClubSmileDirectClub

We appreciate your positive words! We're honored.

Helpful and frienfly

published

Very understanding, professional and helpful. Lots of reassurance given. Was very much wanting me to get the results I was after/promised and I appreciated her concern. Highly recommend this store.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationRiccarton, Christchurch
SmileDirectClub
SmileDirectClubSmileDirectClub

Awesome, we are super glad to hear about your experience, thanks for the kind review.

Abs
AbsSouth East Queensland, QLD
  • 2 reviews

Great Experience

published

Popped in-store in Brissy to get a scan for a touch-up to my existing treatment and I was blown away by the friendly courtesy staff who were so helpful and engaging.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane Qld
SmileDirectClub
SmileDirectClubSmileDirectClub

Happy to hear about your experience! thanks for the high star rating!

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0.0
(1,234)
Zoljargal M.
Zoljargal M.Greater Melbourne (Inner), VIC

Perfect and very informative

published

Person who scanned my teeth gave me a whole lot info that I didn’t know. She was very professional and efficient with what she was doing. Thanks very much to that girl.

Value for Money
Product Quality
Customer Service
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationEmporium Melbourne
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there! We are so glad to see this awesome experience!

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The reviewer stated that an incentive was offered for this review

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rizal c.
rizal c.Greater Melbourne (Inner), VIC

This is perfect can’t wait to use it

published

Just love it with the services and all staff in there very helpful and very welcoming also all the questions got very satisfied answered from the dr and staff in there

Value for Money
Product Quality
Customer Service
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationEmporium Melbourne CBD
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Rizal. We are so glad to see you had a nice time at the SmileShop. Thanks for sharing your experience with us!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Jessie
JessieMetropolitan Adelaide, SA

Super helpful

published

I went to get my scan to organise a touch up after my 9 month treatment. The staff were so helpful and friendly and I’m on my way to an even better smile!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Store LocationAdelaide
SmileDirectClub
SmileDirectClubSmileDirectClub

Awesome, super happy to hear about your experience Jessie, we highly appreciate you are taking the time to share it with us.

Kate
KateSouthwest, VIC

Horrendous customer service

published
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Kate, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Anthony Goudy
Anthony GoudySydney, NSW

Long way away, but Maya was wonderful

published

I live a LOONG way from the Parramatta store, and so was UNHAPPY about having to go there when you have a store in the city, however your agent Maya was gorgeous and very helpful.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationParramatta NSW
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Anthony. Thank you for this awesome review! We truly appreciate you took the time to get to our Parramatta SmileShop, we definitely knew it would worth it!

Smile Re-Evaluation

published

Rad was very knowledgeable and was able to answer all my questions. The scan went seamlessly and appeared to be accurate. I have confidence now that the next set of aligners will fit correctly.

Incentivised Review No
Treatment StageI am part-way through a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Torry! We're thrilled to see this.

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0.0
(1,234)

Re scan

published

Valarie was great, excellent customer experience.
Re scanned done as not all teeth were straight and had gaps.
New aligners being prepared and new retainers will also be required once aligners are done with

Product Quality
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationParramatta NSW
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Eddie, thank you so much for your positive comments about SmileDirectClub!

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Questions & Answers

L.Apps
L.Appsasked
SmileDirectClub Online Store

I have tried numerous times (different days) to use the webpage and all I ever get is there something went wrong. Is this normal?

1 answer
Abby S.
Abby S.

I have never had this error message, the website always works for me.

Rob Gardner
Rob Gardnerasked
1 answer
MALCOLM
MALCOLM

Hi Rob
I opted for fortnightly payments of $139 for 12 months also $299 deposit. Total $3635 or the other option is to pay one of payment of round $3300 bare in mind that you wont need to visit the dentist ever again as all the trays are sent to you on the first package

Alex H
Alex Hasked
SmileDirectClub

Do you have a lot of young kids using your product? 13 years of age

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Alex. As long as he or she does not have any more baby teeth, we will be more than happy to help.

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SmileDirectClub

Details

Compare all 21 SmileDirectClub
CategoryOnline Shops and Dental ServicesDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
Release dateOct 2019
Compare all 21 SmileDirectClub
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