SmileDirectClub

took another set of images and compared to see how the teeth have moved. agreed to exten the aligner process. but didn’t tell me that would be extra $$. It should be included in the original treatment plan.

Lisa was very friendly which helped my daughter relax. Lisa knew what she was doing and did it very well. My daughter was anxious beforehand but Lisa chatted away while she was taking the scan and it was all done and complete a lot quicker and more comfortably than expected.

So I had finished my course and it’s mostly good but I wanted to get every tooth looking straight so I contacted and requested if I could get more aligners included which was agreed. Got my 2nd scan completed but 7 weeks later after being told to wait 5 weeks for my aligners to have nothing had been sent or delivered. Contacted and it seems my aligners were forgotten and never made. Now I’m waiting 5 more weeks for them to be made.
The initial set was smooth just the redo process was a mess. I would recommend for them being cost effective and working well though.

I’m very happy with the service-scan today by Ashleigh, she’s very friendly & professional. In general I’m happy with the progress, only 1-2 teeth still need straightening. Thank you so much, Lily x

I was asked to get there 15 mins prior to appointment, which I did. Another person came out of her appointment and the lady asked me if I was the 10:30 appointment which I replied that I was the 11. She said she wouldn't be long and went back in the cubicle. She left me waiting for 15 mins until it turned 11:00. I just felt that she could of taken me in a little bit early or was this not allowed??? Just a bit disappointed. Otherwise the appointment was good. Team member was friendly.

Very professional, was having a bit of trouble getting aligners to fit my teeth (ie my teeth weren’t moving as fast as the aligners). An appt was made very quickly & this showed me they cared about my outcome, not just making a sale.

Very understanding, professional and helpful. Lots of reassurance given. Was very much wanting me to get the results I was after/promised and I appreciated her concern. Highly recommend this store.

Popped in-store in Brissy to get a scan for a touch-up to my existing treatment and I was blown away by the friendly courtesy staff who were so helpful and engaging.

Person who scanned my teeth gave me a whole lot info that I didn’t know. She was very professional and efficient with what she was doing. Thanks very much to that girl.

Just love it with the services and all staff in there very helpful and very welcoming also all the questions got very satisfied answered from the dr and staff in there

I went to get my scan to organise a touch up after my 9 month treatment. The staff were so helpful and friendly and I’m on my way to an even better smile!

I called (3 seperate times) to cancel my subscription and get a refund and an address to return my items to after hearing so many horror stories unfortunately after i was already 2 days into my treatment, I was on hold for what felt like a life time, with the wait time starting out as 2 minutes, then going up to 10 minutes and then 20 minutes and so on, the wait time is supposed to go DOWN as you wait. The man who I spoke to was extremely rude and was not answering any of my questions just repeating the same lines over and over again, I’ve been...

I live a LOONG way from the Parramatta store, and so was UNHAPPY about having to go there when you have a store in the city, however your agent Maya was gorgeous and very helpful.

Rad was very knowledgeable and was able to answer all my questions. The scan went seamlessly and appeared to be accurate. I have confidence now that the next set of aligners will fit correctly.

Valarie was great, excellent customer experience.
Re scanned done as not all teeth were straight and had gaps.
New aligners being prepared and new retainers will also be required once aligners are done with