I had a very well consultation everything was professional and comforting! My consultant with Angelina was wonderful, I felt welcomed and listened too and everything said was very clear and informative. I am very amazed and excited to start my straighter teeth journey! Thank you so much ! :)

Thank you. First initial consultation with full details to help smile agian. I am looking forward to start my journey with Smile direct. Team are very friendly and helpful. Good.

The facility is bright and cheery decor, very clean and taking every precaution in these uncertain times with Covid!! Avi is very thorough and informative, I feel like I’m in good hands and know I’m on the right path for my smile journey ☺️

I felt very welcome by the staff (I'm so bad with names so sorry!) But the girls who looked after me today were so kind, enthusiastic and explained everything well and were patient with my questions.

I'm excited to start my journey in the next few weeks!

The extra goodies after my scan are an added bonus :)

Super nice people, right as we walked in we were greeted by friendly staff who were welcoming and created a nice and relaxed environment. My consultant Diane was funny, really nice and explained everything really well. She helped me understand everything that is going to happen on my journey while keeping it simple, she also wanted my opinion on my teeth and made sure it was all about me and what I wanted. I am so excited to start my journey and I am so grateful for Diane and all of her help and support.

The girls were very friendly and efficient
Remembered me from my initial consultation and could answer all questions that I asked
I really don't have anything more to add - I was looked after promptly

I found the consultation really helpful they were very knowledgeable friendly and it was a very lovely experience I was taken through the whole process step by step was also given a complimentary whiting product which I cannot wait to try

No customer service. Signed up - already on my second set of aligners and after 2 or 3 months, nothing fits - it's like they made aligners for a child. I send emails, facebook messages, but no response. The debit orders go off like clockwork though.

I am frustrated. I started my smile direct journey 4 months ago and I am not happy with the outcome. I have been advised to visit the store to take another 3D scan. The wait for extra aligner is 4 weeks and I have a crooked smile. I have been advised to wear the last aligner for 4 weeks. Not satisfied at all

The whole experience was fantastic and my Kiwi consultant was ace. Everything was explained perfectly and I now am awaiting my results. Will it be right for me? Let us see.

Maya at Parramatta attended to my appointment. Was very informative and honest about the process and procedures. She was very friendly throughout and made the whole visit. Steps were very clear and easy to follow. Photos of my teeth were done quickly, there was nothing uncomfortable about it. Everything went really well, I was impressed at the professionalism displayed.

From the time I entered and left the Smile Direct premises, I felt very welcomed and comfortable. Sophia was absolutely amazing through my journey. Great staff should always get recognised.

Andreea was super helpful and made me feel really comfortable. She definitely knew what she was talking about and answered all my questions. I Would definitely recommend her to others.

Easy location, nice professional rooms, quick friendly service, state of the art tech, and very pleased with great service to make sure I am happy with my smile. My end of treatment was not as expected and you are giving me more aligners free of charge so I am happy and get correct outcome. Looking forward to the aligners..thanks a bunch

I got an appointment the very next day. I was seen at the right time with no waiting and it took 30min from start to finish.
Sonia was wonderful at explaining the process. Her customer service was fantastic. Highly recommend going into the shop where possible. Cleared all questions!!!

Valerie at the Parramatta office was extremely friendly, knowledgeable and professional. She made my visit very enjoyable and explained to me every step of the process towards my new smile.

The Smile Direct consultant was very helpful and explained everything thoroughly. She Was very friendly and welcoming which made me feel very comfortable and excited to begin this journey with Smile Direct.

Himani at the Parramatta Branch got me started with the initial consultation. She was honest realistic and really helpful I'm looking forward to the journey ahead and hopefully my teeth end up like reviews on their website :)

Consultant was lovely, friendly and informative, she covered everything, there was no wait time. She showed good hygiene practices and sanitised in between clients. No hidden costs from what I can see. Very straight forward.