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SmileDirectClub (page 2 of 87)
Chemist Warehouse Locations, Online Store, SmileShop LocationsReviewer Photos & Videos
SKmondehMetropolitan Adelaide, SA
High Quality Service
I had a very well consultation everything was professional and comforting! My consultant with Angelina was wonderful, I felt welcomed and listened too and everything said was very clear and informative. I am very amazed and excited to start my straighter teeth journey! Thank you so much ! :)
1 comment
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The reviewer stated that an incentive was offered for this review
SosmaGreater Melbourne (Inner), VIC
This is perfect
Thank you. First initial consultation with full details to help smile agian. I am looking forward to start my journey with Smile direct. Team are very friendly and helpful. Good.
1 comment
SmileDirectClubSmileDirectClub
Hi Sosma, thank you so much for your positive comments about SmileDirectClub!
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The reviewer stated that an incentive was offered for this review
Fast and convenient
The facility is bright and cheery decor, very clean and taking every precaution in these uncertain times with Covid!! Avi is very thorough and informative, I feel like I’m in good hands and know I’m on the right path for my smile journey ☺️
1 comment
SmileDirectClubSmileDirectClub
Amanda, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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AprilSydney, NSW
- 2 reviews
Staff amazing, friendly and excited to help me on my new smile journey!
I felt very welcome by the staff (I'm so bad with names so sorry!) But the girls who looked after me today were so kind, enthusiastic and explained everything well and were patient with my questions.
I'm excited to start my journey in the next few weeks!
The extra goodies after my scan are an added bonus :)
1 comment
SmileDirectClubSmileDirectClub
Glad to hear from you April, thanks for your awesome review!
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Jordan M.Central Queensland, QLD
This is great and really nice staff!!!
Super nice people, right as we walked in we were greeted by friendly staff who were welcoming and created a nice and relaxed environment. My consultant Diane was funny, really nice and explained everything really well. She helped me understand everything that is going to happen on my journey while keeping it simple, she also wanted my opinion on my teeth and made sure it was all about me and what I wanted. I am so excited to start my journey and I am so grateful for Diane and all of her help and support.
1 comment
SmileDirectClubSmileDirectClub
Amazing! Super happy to hear about your experience Jordan, we'll continue working hard to get you the smile you deserve.
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djgSydney, NSW
- 2 reviews
Getting another scan
The girls were very friendly and efficient
Remembered me from my initial consultation and could answer all questions that I asked
I really don't have anything more to add - I was looked after promptly
1 comment
SmileDirectClubSmileDirectClub
Thanks for your kind review! we aim for 100% satisfaction with our service, feel free to contact us back if there is anything else we can do for you.
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Rachael Sydney, NSW
Really happy with the service
I found the consultation really helpful they were very knowledgeable friendly and it was a very lovely experience I was taken through the whole process step by step was also given a complimentary whiting product which I cannot wait to try
1 comment
SmileDirectClubSmileDirectClub
Such a nice review, Rachel thanks for taking the time to provide feedback.
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tonyGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
- SmileShop VIC, Chadstone
- Verified customer
Poor experience
No customer service. Signed up - already on my second set of aligners and after 2 or 3 months, nothing fits - it's like they made aligners for a child. I send emails, facebook messages, but no response. The debit orders go off like clockwork though.
1 comment
SmileDirectClubSmileDirectClub
Tony, we are extremely sorry to hear about your inconvenience, we'd like to properly assist you and give you the service you deserve, please send us an email with your concern to reviews@smiledirectclub.com and we'll personally help you out. Bryan V.
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Rob Perth, WA
Crooked smile
I am frustrated. I started my smile direct journey 4 months ago and I am not happy with the outcome. I have been advised to visit the store to take another 3D scan. The wait for extra aligner is 4 weeks and I have a crooked smile. I have been advised to wear the last aligner for 4 weeks. Not satisfied at all
1 comment
SmileDirectClubSmileDirectClub
Hi Rob. Thanks for taking the time to leave a rating. We're concerned about all the issues you have experienced. If you have any concerns or feedback to add, feel free to email us at reviews@smiledirectclub.com. Best regards, Luana
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KarlMelbourne
- 4 reviews
Great Experience
The whole experience was fantastic and my Kiwi consultant was ace. Everything was explained perfectly and I now am awaiting my results. Will it be right for me? Let us see.
1 comment
SmileDirectClubSmileDirectClub
Hi Karl, we're proud of our team – thank you so much for the shout-out!
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Daniel M.Sydney, NSW
The perfect starting point.
Maya at Parramatta attended to my appointment. Was very informative and honest about the process and procedures. She was very friendly throughout and made the whole visit. Steps were very clear and easy to follow. Photos of my teeth were done quickly, there was nothing uncomfortable about it. Everything went really well, I was impressed at the professionalism displayed.
3 comments
SmileDirectClubSmileDirectClub
Hi Daniel, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
Alas it was not meant to be. I received the email today stating that they are not going to take my case. The end of the road came very quickly. Was quite disappointing that it wasn’t suggested in the ... Read more
initial consultation that my teeth might not fit their requirements. Oh well.SmileDirectClubSmileDirectClub
Hi Daniel, I'm truly sorry to hear that. The one who takes the final decision is your orthodontist. In case you have any questions, do not hesitate to contact us at reviews@smiledirectclub.com, we will always be more than happy to assist you,
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Professional and friendly staff
From the time I entered and left the Smile Direct premises, I felt very welcomed and comfortable. Sophia was absolutely amazing through my journey. Great staff should always get recognised.
1 comment
SmileDirectClubSmileDirectClub
Hi Neil, thank you so much for your positive comments about SmileDirectClub!
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Amazing service
Andreea was super helpful and made me feel really comfortable. She definitely knew what she was talking about and answered all my questions. I Would definitely recommend her to others.
1 comment
SmileDirectClubSmileDirectClub
Hi Terauoriwa, it's always our top priority to leave our customers excited and informed. Thank you!
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TashyPerth, WA
Happy with service and experience
Easy location, nice professional rooms, quick friendly service, state of the art tech, and very pleased with great service to make sure I am happy with my smile. My end of treatment was not as expected and you are giving me more aligners free of charge so I am happy and get correct outcome. Looking forward to the aligners..thanks a bunch
1 comment
SmileDirectClubSmileDirectClub
Hi Tashy, reviews like this give us motivation and help us ensure we provide high-quality care.
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SandraSouth East Queensland, QLD
- 2 reviews
Great customer service face to face touch!!
I got an appointment the very next day. I was seen at the right time with no waiting and it took 30min from start to finish.
Sonia was wonderful at explaining the process. Her customer service was fantastic. Highly recommend going into the shop where possible. Cleared all questions!!!
1 comment
SmileDirectClubSmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review Sandra.
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JohnSydney, NSW
- 2 reviews
Excited to begin my journey
Valerie at the Parramatta office was extremely friendly, knowledgeable and professional. She made my visit very enjoyable and explained to me every step of the process towards my new smile.
1 comment
SmileDirectClubSmileDirectClub
We are loving your enthusiasm Melissa! This means the world to us – thank you so much.
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Excellent service
The Smile Direct consultant was very helpful and explained everything thoroughly. She Was very friendly and welcoming which made me feel very comfortable and excited to begin this journey with Smile Direct.
1 comment
SmileDirectClubSmileDirectClub
Hi Sharon, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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Looking forward to the journey ahead.
Himani at the Parramatta Branch got me started with the initial consultation. She was honest realistic and really helpful I'm looking forward to the journey ahead and hopefully my teeth end up like reviews on their website :)
1 comment
SmileDirectClubSmileDirectClub
Hi Phil, it's always our top priority to leave our customers excited and informed. Thank you!
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Wouldn’t recommend.
I initially was extremely happy with Smile Direct and was really excited, the pricing sounds amazing and the whole process sounds really incredible. However, once I had completed my consultation I waited for my smile and wasn’t happy and so wanted to review my smile (as they told me I could do) and then they just straight away put it back into ‘production’ without ever asking me what it was I wanted to fix or anything, I queried this and all they did was send me a tooth chart and asked me to tell them which teeth it was I wanted to be fixed. I ...Read more
don’t like that you don’t see their ‘team of dentists’ and so don’t know who is actually reviewing your smile and creating your plan, which I also queried if I could speak to their dentist and they just re sent me the teeth chart, almost every time I was speaking with a different person. And then on top of that, I was told they wouldn’t take the $299 deposit until I agreed with my smile and smile plan, later to find out that they took the money without me knowing from my account as soon as my initial smile plan was complete, when during my consultation they told me I had to give card details but wouldn’t be charged anything until I agreed, it wasn’t until I told them I didn’t want to go ahead as none of my questions were being answered, I was always talking with different people, the process was confusing and they were constantly sending me emails and text messages to go ahead that they told me my account had been charged and I was getting a refund that I then went back into my account and realised I was charged. Even after cancelling with them the text messages and emails were constant and borderline harassing saying my ‘smile was ready’ and to pay the $299 deposit so that they could begin production, I had to reply to each one unsubscribing or asking them to stop. Would not recommend this company to anyone.1 comment
SmileDirectClubSmileDirectClub
Hi KLJ. We appreciate you sharing your experience. We're disappointed to hear this and will be passing your feedback along to our management team. If you need any help in the meantime, don't hesitate ... Read more
to send us an email at reviews@smiledirectclub.com. Best regards, LuanaSimilar opinion? Write a review on ProductReview.com.au!
Skyy C.Hunter Region, NSW
Fast and great service
Consultant was lovely, friendly and informative, she covered everything, there was no wait time. She showed good hygiene practices and sanitised in between clients. No hidden costs from what I can see. Very straight forward.
1 comment
SmileDirectClubSmileDirectClub
Hi Skyy, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much
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Questions & Answers
Shilpa G.asked
I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.
1 answer
SmileDirectClubSmileDirectClub
Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).
Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana
sarah.scholesasked
How do I get a full refund after months of being mucked around..
Aligners that don't fit, cutting my mouth.. 2 sets of aligners.. bad customer service, emails .. calls, texts...
No, I don't want any more " customer service" . I want a refund.
I have all emails etc ready for " department of fair trading Australia "
Regards, Sarah
Case #01874967
3 answers
SmileDirectClubSmileDirectClub
Hi Sarah,
I'm truly sorry to know all the issues you have experienced, We will be more than happy to continue assisting you. In order to do so, please email us at reviews@smiledirectclub.com
ive contacted someone through Facebook messenger and they tell me they will email me.
SmileDirectClubSmileDirectClub
Great! Do not hesitate to contact us Sarah, we will always be more than happy to assist you!
Amrita asked
I have been waiting 14 business days since my request to get a refund due to my shocking experience with your product and service . I have contacted your team several times to follow up but get the same pathetic answer that someone will call me back in 3-5 business days . What kind of organisation to you run ?
3 answers
SmileDirectClubSmileDirectClub
Hi Amrita, I'm truly sorry for all the inconvenience you have experienced. Please contact us at reviews@smiledirectclub.com We will be more than happy to continue assisting you.
I expect SmileClub to contact me considering I have been waiting for well over the time frame originally advised . I have waited 18 business days to get a call back and have tried to contact the right team on 5 occasions ( I have email records for all of them ) . I am current preparing my case for VCAT - the Victorian Civil and Administrative Tribunal and Consumer Affairs as I have no other option to get a refund for the kind of product and service provided . SmileClub has my email (as per my product review ) and therefore I’m sure you have my other contact details to make the effort to contact me.
Joy S.SmileDirectClub
Hi Amrita, we are concerned to hear about this as we want all our club members to receive the proper assistance. In order for us to provide the proper assistance, please reach out to us at reviews@smiledirectclub.com. We have a team that will be able to respond in real time in order to provide you with the proper assistance.
Details
SmileDirectClub Online Store2.1(39) | ||||
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Category | Online Shops and Dental Services | Dental Services and Physical Shops | Dental Services and Physical Shops | Dental Services and Physical Shops |
Release date | Oct 2019 |
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SmileDirectClubSmileDirectClub
SKmondeh, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.