Reviewer Photos & Videos
Hey Lauren! Thank you so much for today. You did a great job analysing my teeth and I felt super comfortable during the entire process! Definitely pleased with customer service
I had my initial consultation today, i was a little nervous but the lady working was super nice and we pretty much just chatted about gardens the whole time. She answered every question I could think of and I can’t wait for my kit to arrive and to get started.
My 1st visit with smile direct club, I had the lovely Dani and her lovely student Kevin. They were amazing very professional, very informative and made me feel at ease
Really great experience
When I first went for my consultation with Smile Direct Club, the staff were very friendly and professional. I was attended to by Lauren B, who showed a great deal of interest in the issues with my teeth. From the moment I walked into the place, I felt very welcomed by both the consultant and dentist. Love their service and advice.
Great innovative way to provide teeth aligning services!
Really great service and first consult and I received a teeth whitening kit after! Emma's customer service was great 10/10! She's so lovely and was very clear, genuine and informative!
Amazing, can’t wait to get started
Nidhi was amazing, she was very helpful in making me understand what was involved and made me feel extremely happy with the process and the product, can’t wait to get started
I saw Angelina at smiledirectclub and she was very kind and had a great personality, it made it easy to talk to her and I was more comfortable :) smile direct club is a great place overall with really professional yet kind staff members.
Very professional, was having a bit of trouble getting aligners to fit my teeth (ie my teeth weren’t moving as fast as the aligners). An appt was made very quickly & this showed me they cared about my outcome, not just making a sale.
Lovely staff, easy process
Lovely experience this morning with the staff at Perth's smile shop. Ashleigh was very kind, thorough and helpful with all my questions. Looking forward to recieving my aligners next month
Walked in the store and was greeted by the Manager who was friendly and professional. My consultation was with Emma and Wyatt and they had the same positive vibes! Emma did my consultation and was very informative about everything and had a great sense of humour. It was super easy and very quick!
Was nervous to go into the team today, but, Nicole & Diane from Newmarket are amazing! Super welcoming and super friendly! All my questions were answered and explained so I understood before walking out. Will definitely be recommending their services to family & friends! Awesome stuff smile direct club Nz!
Winners are Grinners
Thankyou my visit was very pleasant , I found the scan compared to the DIY kit an Awesome experience and much easier. It would probably be easier for the client to be in a reclined position to get that perfect scan with that extra comfort , I felt I struggled with holding my head still. A special thanks to the young lady who did my scan , It was nice to see you enjoy what you do.
This was my initial visit and 3D scans. Both Tess and Lisa were super professional and made me feel very comfortable, they were so friendly and were able to answer all my questions and concerns.
Outstanding customer service
When there is an issue they don’t try get out of it. They cover the expense and make sure you receive what you pay for, with great ease!
Staff are friendly and courteous.
This is literally the best customer service iv ever had by a company.
Himani was very professional and a lovely person to talk to.
She made my consultation painless and explained their product in such a way that I was inclined to go ahead with the treatment.
I had my first visit this week at Smile Direct with Lauren B. I was very impressed with the very friendly though professional service I received form the moment I walked in the door. I was attended to by Lauren B, she has great product knowledge as well as making you feel important and comfortable.
Angelina was amazing
Angelina, the consultant I met with (Adelaide office) was amazing. Very professional and made me feel very comfortable as I have always been self conscious with my teeth! Would highly recommend on interaction alone. Cannot wait to get my digital
scan and get the process started.
Friendly and informative
My visit to the smile direct club was positive. My smile guide was very friendly , professional and was able to answer all my questions.
A couple of negatives though: I was given a $25.00 gift card when the promotion was $35.00
Also payment for my aligners was taken within 3 days of my visit, however I haven’t had any more communication regarding shipment in over a week.
The scan was amazing
The whole process was very simple and straight forward. It was fascinating to see how the scan was done. The staff explained everything now I just can't wait to get started.
Great service, Jackie was friendly and professional
We went to a pop up store at Plenty Valley Westfield. It was private enough and the staff there were great. Offered a $25 credit card, but it won't accept my email address, even though all correspondents, including the form to fill out for the credit card was sent to me on that email address. Quite frustrating.
It was good. cant wait to see my new smile.
It was good. cant wait to see my new smile. Manish made it very easy for me to understand the whole process. He made sure that I understand each every detail.
I had the best experience with smiledirectclub today and thanks to my smile guide Ashleigh she has given me hope and confidence that i am going to have the smile i have always wanted.
There was awesome experience with new technology, I just had my 3D scan today and it is so good as the service they provide stands out for me, the customer service is exceptional. Can’t wait to get my aligners!
Awesome Service and Experience
Great experience overall. Easy, simple and affordable. The entire process was explained very clearly and I was also given some extra goodies as well. Great service by Angelina over @ Pitt Street!
Each time I have had to contact Smile Direct they have been very professional and have always responded shortly and fixed my concern or issue. The new location of the Brisbane store was way easier to find and still great service. This time I needed new scans for my refinement which was on offer. Staff is so helpful and friendly too at the Brisbane Store
Questions & Answers
how much cost?
I opted for fortnightly payments of $139 for 12 months also $299 deposit. Total $3635 or the other option is to pay one of payment of round $3300 bare in mind that you wont need to visit the dentist ever again as all the trays are sent to you on the first package
Do you have a lot of young kids using your product? 13 years of age
Hi there, Alex. As long as he or she does not have any more baby teeth, we will be more than happy to help.
is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.
Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at firstname.lastname@example.org so we can better assist you?
Get an answer from our members and SmileDirectClub representatives
|Category||Online Shops and Dental Services||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops|
|Release date||Oct 2019|
Other Dental Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.