SmileDirectClub (page 3 of 82)

Nicole was very helpful and answered all my questions. Very thorough and was well informed. Felt at ease and was welcomed warmly. Professional to a tee. Was awesome to see the 3D photos and she made it look easy. Was a breeze to get through. Excited to start the alignment journey!

This review is for the consultation. Fast, easy booking and check-in process. Informative receptionist and smile guide. Thanks Angelina, look forward to getting an approved plan from the dentist / orthodontist.

I just had my 3D scan today and it is so good as the service they provide stands out for me, the customer service is exceptional. Can’t wait to get my aligners!

Very understanding, professional and helpful. Lots of reassurance given. Was very much wanting me to get the results I was after/promised and I appreciated her concern. Highly recommend this store.

Popped in-store in Brissy to get a scan for a touch-up to my existing treatment and I was blown away by the friendly courtesy staff who were so helpful and engaging.

I loved the whole process which screamed professionalism. I was so impressed with how it was all conducted. All a marketer, I could appreciate the level of detail. Bring on my new teeth

Himani was very helpful and helped me understand all the process patiently. I am very happy about the service. I recommend this place to anyone looking for a great smile

I was met by Diane. She went through what was involved. She was detailed in her explanations. Very kind and considerate. She was highly professional. I highly recommend Diane at the Auckland branch.

Person who scanned my teeth gave me a whole lot info that I didn’t know. She was very professional and efficient with what she was doing. Thanks very much to that girl.

Just love it with the services and all staff in there very helpful and very welcoming also all the questions got very satisfied answered from the dr and staff in there

I am honestly very very happy with my visit! I went to Sydney westfield smile direct shop and Maya was amazing, she answered all my questions and explained everything so clearly!!
Very excited to start my treatment!

I went to get my scan to organise a touch up after my 9 month treatment. The staff were so helpful and friendly and I’m on my way to an even better smile!

I'm writing this review in the hopes that I can better inform others of the SD process and avoid the mistakes I made. I had a terrible experience which has now been rectified and here are the things you should know:

1. Go in store for your initial consultation DO NOT, I repeat, DO NOT order the impression kit. This was my first and biggest regret - my impressions were so inaccurate that I then spent 4 months wearing painful and inaccurate aligners, not only wasting my time but potentially damaging my teeth. My major disappointment with SD is t...

I had a very good experience today. Tess did my 3D scanning today. She was very sweet and listened to all my concerns about my teeth and my smile. I felt so happy after the consultation and I am waiting to see my new smile :)

I called (3 seperate times) to cancel my subscription and get a refund and an address to return my items to after hearing so many horror stories unfortunately after i was already 2 days into my treatment, I was on hold for what felt like a life time, with the wait time starting out as 2 minutes, then going up to 10 minutes and then 20 minutes and so on, the wait time is supposed to go DOWN as you wait. The man who I spoke to was extremely rude and was not answering any of my questions just repeating the same lines over and over again, I’ve been...

Had a wonderful experience at HISMILE parramatta the ladies there were so nice and supportive. I would also like to give a shout-out to himani for giving me all the details and making the interaction great and informative! I would 100% recommend this service and the parramatta store to anyone !! Thank you again

I would recommend to everyone.My daughter is really excited to have aligners. Its really easy, quick and we had a lovely experience... Thank you so much to Donna,She gave us friendly and fantastic service.

I went in today for my first appointment and they were all so lovely. We were greeted instantly and taken care of straight away. Lauren B served us and was so lovely! She made conversation the whole time and seemed genuinely interested in us! Lovely and thorough walk through on the clear alingers and helped with any question we had! amazing experience

I’m really happy to choose here.
It was really quick check and Emma was very helpful who explains that sounds so easy for me. friendly as well. I would definitely recommend to my friends!

I live a LOONG way from the Parramatta store, and so was UNHAPPY about having to go there when you have a store in the city, however your agent Maya was gorgeous and very helpful.

Very professional....very friendly staff that explained each and every step. I could observe sanitizing of at all times and felt very confident that all Covid19 precautions were being implemented properly

Nicole was very nice and detailed about everything, thoroughly explaining what was going to happen, and also a very good help at helping me detail what I wanted to fix

Ashleigh served me in the Perth Smile shop and it was great! Very fast, informative and was very friendly! Did the scans, answered any questions I had and I'm excited for what is to come.

Loved HIMAMI ! She was extremely patient and welcoming with my questions! Everything was explained so thoroughly and quick! Made me feel very comfortable and at ease!

Would recommend himami to all my friends and family!

Looking forward to my new smile.
Team of Smiledirect were very lovely and helpful when asked questions. Really happy with the service and thank the team! Keep up the great work!