I have my first appointment with Himani. She’s amazing! She is very professional, patient and super nice! I have a very good experience with her. Now I am looking forward to the treatment~

The process from initial email through to the appointment was a fantastic experience.
Lovely consultant eased us through the appointment.Very friendly, professional lady
Highly recommend.
The photos speak for themselves and hope my son will have a wonderful smile he can be proud of.

Went in for a scan when they had free sessions my Smile Guide was Sonia she was lovely and thorough making sure i was happy to progress through the whole session and reassuring me throughout would recommend to anyone wanting to have a consultation

The smile guides at Westfield Parramatta were welcoming and friendly. I got a very reassuring feeling as they knew exactly what they were doing and explained everything step by step.

I've had a number of appointments with the Perth, WA Smile Shop with Smile Direct, each appointment has been flawless. The staff are very friendly and helpful. My most recent appointment was with Ashleigh, a very cool, friendly lady. I highly recommend the Perth, WA Smile Direct Smile Shop.

I felt confident in her delivery and pleased that she noted all of my problems. She listened and doubled checked that all my issues were recorded. She was friendly and thorough.

Initial scan completed at SDC shop to fix minor alignment issue with top front 2 teeth. No bite issues.

Completed 4 month treatment plan. Re-evaluation scan completed at SDC shop, additional 2 month treatment plan.

Post SDC treatment, top front 2 teeth not completely aligned, also left with posterior open bite.

Dentist unable to fix. Referral provided for Orthodontist. Orthodontist advised cost of approx. $10k with treatment timeframe 12months.

Requested refund from SDC to put towards Orthodontist costs. Awaiting response from SDC Account Management Team before lodging complaint with ACCC.

Australian Competition & Consumer Commission (ACCC) www.accc.gov.au

Maya was my representative and she was super friendly and helpful and seemed very knowledgeable and thorough. The best customer advice I have received in a while. As for the product, don't know yet as I will be receiving my kit in 4 to 5 weeks.

The consultant was great, very helpful and had all the information I needed. I feel well informed and ready to undertake this journey! Thank you so much for making it easy

I was considering with himani in parramatta today wanna thankyou her I was very comfortable to ask her what ever I was confused and way the she explained for me was much appreciated I was very new about it she explained me very very well happy with the way she behave for the costumer thankyou :)

Five months ago I posted a review about my disappointing experience with SDC's repeated failures to address the issues. There was almost a turn-around when [Name Removed] from Priority Care got involved. Sadly her promises were not met, she disappeared from the scene only to be replaced by [Name Removed], [Name Removed] and now [Name Removed]. I requested they cancel the agreement and stop debiting, [Name Removed] agreed but back-tracked, now [Name Removed] is doing the same. Back to square one!

They ace the upfront appointment and aligner delivery. They fail miserably in after-sales service. Definitely cannot recommend SDC.

Himani looked after me and was professional and efficient with a lovely customer manner, and was able to answer all my questions. Will be recommending. Looking forward to receiving my aligners. Thank you

Alice was very knowledgeable about the product and my visit was pleasant and informative. Have recommended many friends to Smile Direct Club. Can’t wait to start the process to straight teeth!

I was welcomed by 2 friendly ladies! Ash explained the whole situation of how this works to me and it made me feel so much better about the process and more excited aswell, I can’t wait to have my new smile!

Great service and Alice was a credit to the company, very well informed and a lovely person, was very re assuring and helpful, took plenty of time to explain everythingz

Staff are friendly which helped make the process super easy and straightforward. Didn't really know what I wanted to change about my teeth other than the fact I wanted a nice/new smile. They were extremely helpful in this aspect advising me on what changes I could make.

Informative, professional, friendly people. Macquarie rooms were easy to find. Such an easy process of 3D scans, aligners were sent within weeks. I'm halfway through my treatment and already I'm so pleased with results. Aligners aren't abrasive like traditional braces and less noticable which is important to me (over 50) I've recommended to many already and I'm excited to get my full new full smile :)

I had an amazing lady who would be one of the best service people I’ve ever been with, so easy and friendly to talk to and made me feel super comfortable with the whole process, her name was Ha and would highly recommend her

Thank you