Reviewer Photos & Videos
Professional and informative
Felt really comfortable as the staff were Informative and very friendly, they had answered all of my questions adequately and professionally. Walked out of the shop knowing what to expect with the next steps of the journey
Amazing customer service
Thank you Anton, not only are you super approachable and knowledgeable but you’re also professional who made me feel comfortable and at ease. I am very much looking forward to my journey with Smile.
10/10 customer service!
Just walked out of what was probably the best customer service experience I have had in recent times!
MAYA was absolutely fantastic with making me feel instantly comfortable and explained everything in such simple and easy to understand detail.
Justine was just as bubbly and welcoming as she walked me through the finer details as well.
Would recommend the Parramatta shop to anyone who is looking to fix their teeth & walk out with a big smile at the same time!
Wonderful experience, looking for the better smile!
Thanks Emma for her professional explanations, very clear and understandable! The scanning of the teeth is amazing, less hassle in complying to the traditional way. Can’t wait for the next 6 months with the BIG SMILE !
Consultation - Lauren B
Lauren B is extremely understanding and very caring. She explained everything step by step and in a perfectly understandable way.
I am hoping things will go smoothly and we will see a difference.
Rad was very knowledgeable and was able to answer all my questions. The scan went seamlessly and appeared to be accurate. I have confidence now that the next set of aligners will fit correctly.
Valarie was great, excellent customer experience.
Re scanned done as not all teeth were straight and had gaps.
New aligners being prepared and new retainers will also be required once aligners are done with
I went through the whole process and my teeth were not straight but the end of it. I never Heard back from the dentist or anyone about it not only that I was meant to receive my 1st set of retainers as part of my package but never got them and never heard back from anyone regarding my progress a waste of $3000 when I could of gone and got the proper ones done they were happy to take my money but not provide the service
Do not go with smile direct club!
My experience started out good but it has ended up terrible. I have had a terrible experience with smile direct services and quality of product. My teeth are currently moving out of place again as it is taking so long to receive my retainers. I finished my ilingers months ago and the customer service has been so bad and so slow I have given up and I will now be starting new ilingers with invisiline. I completely wasted my money with smile direct and regret it big time!
Lovely experience, Donna was really friendly and a great help!
I would definitely recommend to everyone thinking of using Invisalign , was really easy, quick and we had a lovely experience! A special thank you to Donna, you were fantastic and super nice!
Big thank you to Himani for explaining the treatment well and helping with my consultation was very impressed, I was impressed with the technology smile direct club uses in getting the Perfect fit for your mouth, very excited for the end result.
My experience was quick and easy with the ladies being professional and polite. I was really happy with how comfortable I felt and assured that I was going to get the best treatment possible. I am already pretty happy with my smile journey so far and I hope it continues to go this way! Also very happy that it is all completely covered!
A very pleasant and wonderful staff
Excellent visit today . The staff were very courteous and helpful with my evaluation. I would recommend this shop to anyone that needs their realignment. The visit was pleasant and the staff were very informative.
Many thanks to Nidhi!
Nidhi made my first-time experience very welcoming. She was very nice, polite, always had a smile and not only was she just doing her job, she always gave some time to make conversation and just be a good person. Never an awkward moment, everything was explained perfectly, my FREE 3D scan was done perfectly to ensure my journey to a great smile was 100% positive and perfect. Thank you, Nidhi for being so nice and being a genuine person. Keep smiling!!!!
Fast and friendly service
Was greeted with a friendly smile by the receptionist (sorry, forgot his name)
Awesome, friendly service!
Lauren B was very professional and provided lots of information! Would definitely recommend to friends!
I am really happy with my experience thus far. Emma was a lovely, friendly and knowledgeable person who made the process easy and pleasant. The booking process was also incredibly easy. I had a positive experience overall.
Service was fantastic
I am uncomfortable regarding the current state of my teeth but the service I received put me at ease and made me feel comfortable and confident. I am now really looking forward to the results.
Friendly, supportive and professional
Visited Auckland ANZ location. Tess was friendly and informative. Service for scan included a pre discussion that ensured Kyan could share concerns and questions. Offer for support just fantastic and we left confident that Smile Direct are a great choice.
6 weeks in and here's my thoughts
Initial appointment at the Adelaide smile shop was good, however you do feel some pressure to provide card details on the spot and make the purchase, no problem for me, I knew i wanted them.
Aligners came after about 6 weeks, quality seems good, people cannot tell you're wearing them. They're uncomfortable to begin with and my lisp took a couple of weeks to go away but many say it resolves within days.
I can see some changes, but I still have a while to go. Important to remember that you will not get the same standard of personalised care as invisalign but its about a third of the price so you do get what you pay for.
The initial consult was quick, simple, informative and helpful. Ashleigh was my Smile guide I am very pleased with the service. Ashleigh helped me through my treatment plan. I'm glad I had taken time out of my day to see her.
- SmileDirectClub Online Store
Waste of time and money
Went through the process of impression and receiving the kit with no issues. Started the program, it all seemed to be going well until i reached the 5th. The bottom aligner broke and i got in contact with support. After a few days i was told to skip the set and jump directly onto the next one. From there on the aligner did not fit and cracked if i pushed them in and got no support or aligners replacements. Now i'm stuck with zero results and paying for it. Also through the treatment i was supposed to upload photos of how my teeth are moving, i did not upload photos and yet i received an email saying that the progress looks good. That is proof that SDC is a scam
Anton was very nice and took her time to explain the whole process to me. She is very thorough with all the information. I'm excited to start this journey and see the results.
Nicole and Rad from the Auckland office were absolutely love to deal with, everything was explained every step of the way, the process was very streamlined and professional and would recommend Smile Direct to friends and family.
Can't wait to see a beautiful smile on my face
Great experience, amazing stuff and the whole process was very comfortable and easy. I can't wait to see the final results. Hopefully I can start soon, l am so excited.
- SmileShop VIC, Melbourne
Excellent customer service!
Extremely friendly and helpful, they answered all my questions, gave me freebies and did a great job with my scan! The customer service was above and beyond excellent! Highly recommend to go into a store instead of doing your own impressions.
Questions & Answers
how much cost?
I opted for fortnightly payments of $139 for 12 months also $299 deposit. Total $3635 or the other option is to pay one of payment of round $3300 bare in mind that you wont need to visit the dentist ever again as all the trays are sent to you on the first package
Do you have a lot of young kids using your product? 13 years of age
Hi there, Alex. As long as he or she does not have any more baby teeth, we will be more than happy to help.
is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.
Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at firstname.lastname@example.org so we can better assist you?
Get an answer from our members and SmileDirectClub representatives
|Category||Online Shops and Dental Services||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops|
|Release date||Oct 2019|
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