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SmileDirectClub SmileShop NZ, Auckland

SmileDirectClub SmileShop NZ, Auckland

4.8 from 138 reviews · View Statistics
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Reviews

4.0
4 reviews
5
(3)
4
(0)
3
(0)
2
(0)
1
(1)
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Really friendly

published

Lisa was very friendly which helped my daughter relax. Lisa knew what she was doing and did it very well. My daughter was anxious beforehand but Lisa chatted away while she was taking the scan and it was all done and complete a lot quicker and more comfortably than expected.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationNewmarket in Auckland New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

Tina, your wonderful feedback and rating mean a lot to us.

Refinements Visit

published

The woman who took me through my appointment was amazing! She was so friendly and thorough and made it a really positive experience. 10/10! A big thank you to her. Please pass on my gratitude :)

Customer Service
5/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow! This means a lot to us, Rebecca. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

Other Dental Services

 
 

0.0
(1,234)

Friendly, efficient

published

Diane was careful to ensure my scan was accurate and she was friendly and professional. I had a scan for refinements so I’m familiar with the process. I’m happy with SDC so far, I notice a big improvement with my teeth.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
Joy S.SmileDirectClub

Awesome! thanks for your kind words Mae, super happy to hear about your progress!

No NZ Service centre. Appalling wait times

published

6 months in teeth aren't straight; Re-evaluation done 3 months ago; new molds sent in & new trays still not sent! Progress lost. Emails go ignored and call center is in South America

Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationAuckland, New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for taking the time to leave us a review. We're disappointed to hear this and will be sending you a private message to get some additional information. Best, Emily

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Questions & Answers

Alexia
Alexiaasked
SmileShop NZ, Auckland

Can I please have someone ring me on 0211179810 . We would like to ask a few questions about my daughters teeth. We live in Kerikeri in the Bay of Islands and rather than travel all the way down and do the kit test. We need a little bit of advice prior .
Thank you Alex

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Unfortunately, I'm unable to schedule an outbound call, but you're more than welcome to call our customer care team at 1800 515 198 any time.

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SmileDirectClub SmileShop NZ, Auckland

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical Shops
Release dateOct 2019
Compare all 21 SmileDirectClub
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