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SmileDirectClub SmileShop NZ, Auckland

SmileDirectClub SmileShop NZ, Auckland

4.8 from 138 reviews · View Statistics
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Listing monitored by SmileDirectClub

Reviews

3.7
3 reviews
5
(2)
4
(0)
3
(0)
2
(0)
1
(1)
Previous
Next

No NZ Service centre. Appalling wait times

published

6 months in teeth aren't straight; Re-evaluation done 3 months ago; new molds sent in & new trays still not sent! Progress lost. Emails go ignored and call center is in South America

Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationAuckland, New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for taking the time to leave us a review. We're disappointed to hear this and will be sending you a private message to get some additional information. Best, Emily

Nola
NolaCentral Queensland, QLD

couldn’t live without it !

published

Amazing customer service, thank you for helping me get the smile I want ! Thank you so much Isabel for being the sweet and kind person you are, I felt really uncomfortable during the 3D scan but I couldn’t have done it without your bubbly self & jokes !

Customer Service
5/5
Incentivised Review No
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationSmileditect ANZ tower center
SmileDirectClub
SmileDirectClubSmileDirectClub

Nola, your wonderful feedback and rating mean a lot to us.

Other Dental Services

 
 

0.0
(1,234)

This is perfect and excellent...

published
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationAlbert st Auckland New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

Now that's an honour! Thank you so much, Charanjit.

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Questions & Answers

Alexia
Alexiaasked
SmileShop NZ, Auckland

Can I please have someone ring me on 0211179810 . We would like to ask a few questions about my daughters teeth. We live in Kerikeri in the Bay of Islands and rather than travel all the way down and do the kit test. We need a little bit of advice prior .
Thank you Alex

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Unfortunately, I'm unable to schedule an outbound call, but you're more than welcome to call our customer care team at 1800 515 198 any time.

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Get an answer from our members and SmileDirectClub representatives

SmileDirectClub SmileShop NZ, Auckland

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical Shops
Release dateOct 2019
Compare all 21 SmileDirectClub
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