Such an easy process
Such an easy and fast process the ladies were so friendly and nice to talk to. Thank you for making thing process so simple and exciting. Was also so easy to make an appointment!!!
Nice friendly people
So far so good, need more time to
Read over the consent.
Nice experience to view your own teeth on a 3D scan and staff are nice
I’m looking forward to hear from the dentist regards next steps.
Sophia was amazing
I don't know the name of the lovely lady who let me up on Saturday the 13th, but she was really friendly and the right amount of chatty. Explained what I needed to do and was very good with Covid restrictions; scan in, hand sanitize etc.
When Sophia met me she was very friendly and walked me through the whole process. She showed me what to expect in the box, the time frames as well as the cost. She was super friendly and well informed and answered all my questions. Numerous times she would stop and ask if I had any questions so far. She explained everything she was doing and at no point was I uncomfortable with her scanning my mouth. I highly recommend going to see both of these people.
Friendly and professional staff who made my visit relaxed and informative. I was given detailed information about every step of the treatment, which helped me understand the whole process. Thanks!
Very pleasant experience overall
Despite my being late (riding up & down in the wrong elevators & roadworks next to the building) & covid paranoid need to rinse mouth after camera was in it, Nicole & her colleagues were very nice and accommodated me. The free gifts were very nice too
Good experience overall
Disappointing that the referral code wasn't working for my friend who referred me to get the deal. But aside from that very good visit, staff very helpful and informative about the whole process.
What a pleasure
What a lovely appointment. From the get go we were treated like royalty. Friendly smiles & knowledgeable staff ready to answer all our questions. Looking forward To the road ahead with this company.
Simple and pleasant
The initial visit and 3D scan was simple and no fuss. The process doesn’t take long and there’s no discomfort what do ever. The technician allows you to take photos of the scan so you have a reference to refer to in the future.
Nice friendly staff to deal with who are very professional in their work.
Nice friendly people. Instructions on location and parking would have been better in a map with directions and instructions as a pdf file so it could have been printed prior to appointment as some cell phones can't get in to the attachment. Otherwise good visit.
Felt at ease with Tess she was very thorough and made me feel like a valued customer. She stepped me through each step and I left feeling like I was ready to take the leap.
Professional & quick
Service was professional & appointment didn’t take long. Was asked if I had questions etc every step of the way & everything was quick & easy. Overall it was a great experience that I would recommend.
Really nice appointment with Diane who was super professional and explain all the process, step by step!
Nice place, nice assistance, it feel comfortable and secured to start this new adventure! I really recommend going to do his 3D scan and talk with the assistants + the view is amazing there!
Professional and friendly staff
From the time I entered and left the Smile Direct premises, I felt very welcomed and comfortable. Sophia was absolutely amazing through my journey. Great staff should always get recognised.
This is great! Looking forward to a million dollar smile
The consultant was great, very helpful and had all the information I needed. I feel well informed and ready to undertake this journey! Thank you so much for making it easy
Good communication and information given. Consultants were very friendly and polite.
Comfortable and relaxed atmosphere. I am very interested in services provided however needed more info, which the consultant was able to do. However I feel like I was rushed into purchasing the product from them, I didn't have a Credit or debit card and was asked to phone to use someone else's till I sorted mine. I also stated I would have deposit in my account till the end of new year and monthly after that. However deposit payment had to be done within 3 days...
Fantastic experience, friendly staff
My visit to Smile Direct was a wonderful experience. The staff made me feel so welcome and comfortable and were very clear with instructions and information. They were a pleasure to deal with.
Perfect for my teenage daughter
My daughter was worried but put at ease. The consultant was friendly and gentle and made the whole experience stress free. We can't wait to see our daughter's beautiful smile again!
Very nice office to visit, super friendly staff who made you feel welcome and relaxed.
I was initially nervous about my first appointment, but when I met Nicole, she was very professional and efficient and had a calming nature. She discussed a plan and informed me on every aspect of my journey to have a great teeth and a nice smile.
Diane was careful to ensure my scan was accurate and she was friendly and professional. I had a scan for refinements so I’m familiar with the process. I’m happy with SDC so far, I notice a big improvement with my teeth.
I had Diane as my smile guide, she was very kind and made me feel comfortable, I really enjoyed my visit! There was easy conversation throughout my whole appointment, thank you!
Warm and empathetic welcome. State-of-the-art devices in use, clarity of communication and awesome professionalism exhibited by the team especially Nicole. I look forward to receiving my aligners.
By Emmanuel Krakue :))
I was welcomed warmly by everyone there & they made the process very smooth & time efficient. I was very happy with the visit. They walked me through each step, asked if I understood along the way & I had everything answered by my incredible consultant Diane. Thank you so much Smile Direct Club Auckland, NZ. You guys rock!
Diane my consultant was amazing made me feel right at ease, she was very kind and helpless I can’t wait to begin my journey and see the end results, yay
Can’t wait for my daughter to get her confidence back.
Fast and efficient appointment. Answered all our questions. So just waiting for approval which I hope will be fast and then my baby can have her smile back. Our consultant Shopia was great.
Very friendly staff :)
Havent yet received it, but happy with the process so far! I'm excited to see what comes out of it and weather I am eligible for the retainer! Looking forward to it!
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