The team was very quick and very friendly! I would definitely recommend this to friends and colleagues. I was surprised at how quick the appointment was, shows how professional the team is!
Poor Directions to Clinic & Service
Directions to get into the parking facility and how to get into the building was very poor. Numerous texts and calls had to be made to get into the right parking. Without a construction guy and the building security guys help, I would have been lost of how to get into the locked building. The receptionist came to get me and the time was 2:15pm, and when greeted by the consultant she made a point that I was late. When in actual fact, I arrived below the building at 1:35pm which would have been sufficient time to get to the clinic at least 10...minutes early given the right directions. Sales approach was a bit pushy and uncomfortable, as if you had to quickly sign up immediately after the x-ray. Once I decided to think about it, I was given a cold impression because I didn't impulsively sign up which was more uncomfortable. No documents were made available relating to the privacy act 1993 in relation to my private information being collected by the company. I was told that I would be sent a digital video showing the transformation of my teeth and still have not got that. I think the technology was great and very considerable, however it is the introduction was poor.
Great clear service
The store was hard to find, I looked online for the address which was simple and when I went to the location I couldn't find any mention of Smile direct so I didn't bother going up to level 33 to check. Perhaps there could be a little not on the locations page to say its not signposted but you promis its there:)Information was repeated but made very clear
people were very kind
Smile Direct has knowledgeable and pleasant staff. My child had an uneventful visit. We’re pleased with the outcome but unsure if it will fix a cross bite or overbite. Or even if our child will remember to brunch after eating at school or to not eat with the moulds in.
Smile Direct Auckland City
Enjoyed my appointment, Isabella was very nice to make me feel very comfortable. Would recommend Smile Direct Auckland City Branch. Can't wait to start my journey for a new smile
Couldn’t have been more perfect!
All the staff were lovely and very helpful. They made me feel comfortable and answered any questions I had. They informed me about how the whole process would go. I would recommend the Smile Direct Club to anyone considering it.
Very friendly and informative.
Really enjoyed our appointment. Caroline was really lovely. She answered all my questions and made the whole experience relaxed and fun. The possibility of having straight teeth made so easily is so exciting. Thanks so much. :)
(Loved that there is complimentary parking :) )
Great, professional and relaxed.
Great, professional and relaxed - literally service with a smile. Skyla answered all my questions and made the whole experience fun! I know what’s next in the process - really impressed. Thanks so much.
I already feel like a new person - and that’s only from the initial appointment!
I have one problem upper tooth that’s been a confidence problem for me for 7 years. Today’s initial appointment has made me finally, for the first time, get excited about smiling and showing my teeth! The down payment and monthly payment plan is very reasonable and won’t cost an arm and a leg! I left my appointment already feeling like a new person and I can’t wait to receive my aligners! Thanks SmileDirect Club
couldn’t live without it !
Amazing customer service, thank you for helping me get the smile I want ! Thank you so much Isabel for being the sweet and kind person you are, I felt really uncomfortable during the 3D scan but I couldn’t have done it without your bubbly self & jokes !
Looking forward for the dentist approval soon. Can’t wait to start my journey. Relatively new experience and it’s a good start. Ambience was great and nice staff to start with.
Great visit- well looked after
Thanks Auckland smile direct for your informative and friendly manner creating my 3D scan, couldn’t have been easier. Looking forward to the results and appreciate how well you looked after me.
Lovely and friendly service
But yet to try the aligners so can’t comment on it. Staffs will treat you very well and being friendly, I felt that scanning is quite embarrassing in fact it only takes 5 minutes.
Very friendly and professional
The staff at the Auckland SmileShop made the visit very pleasant as they were very friendly and helpful, answering any questions i had. I would definitely recommend them to anyone looking to try smile direct club.
My smile guide was professional and comprehensive regarding the process, and accurately answered all my questions. She took the time to get to know me, and as a result I was very comfortable with all aspects of this treatment.
Sophia, my smile guide was very friendly and tried her best to provide answers to my questions. It would have been a lot more comforting if a professional were present (physically/virtually) to answer my questions and concerns.
Quite odd and offputting
We found the Americanised gushiness odd, forced and doesn't fit with our kiwi culture. Also the lack of dental professionals was worrying - you see young retail assistants with little knowledge.
- SmileShop NZ, Auckland
Beautiful view, a comfy chair and lovely staff!
Teara and Toops were amazing! My visit was quick easy and painless, I didnt feel uncomfortable in the slightest. I was all done and dusted in under 30 minutes. 10/10 would reccomend a visit if you are looking to straighten your smile like myself.
The staff working was perfect .explain us crystal clear now I hope we get the results what the girls explain us.the girl who explain us was very awesome thanks so much.
Te at the Auckland office was awesome, thanks so much! Looking forward to my new smile :D even travelling to Auckland and back was a breeze. Easy parking too considering the office is in the CBD.
A great solution
Saves cost and time when compared to what is generally available. Looking forward to the next step. Like the friendly and quick process of the initial consultation and keen to see the changes.
Specifically studied my needs. Mr. Teara guided through the process making sure I will get what I need. Asked what I wanted afterall my teeth (=...Listened to my suggestions. Nothing I could asked more. Thanks.
This is perfect and excellent...
Awesome experience and my smile guide "TEARA" was very friendly and helpful and provides every step by step information i was needed about invis aligners. No words to express "TEARA" s help through my smile 3D scan all over all staff at AUCKLAND SMILE DIRECT CLUB CLINIC ALBERT ST. completely satisfied with beginning of to get my beautiful smile back...just waiting on my aligners to arrive home...Hey thanks a lot and once again "TEARA" and TEAM...keep up the good work and help you guys provide for the peoples struggling with daily life pain and...money problems. so the peoples that think they cant afford teeth straightening treatments should try this even appointment and scan is free of cost so why not give it go... Thanks SMILE DIRECT CLUB TEAM ALBERT ST AUCKLAND,NZ Kind regards Charanjit Kumar
A really nice staff
The staff was very kind and helpful. Overall the experience was really nice. Sophia did her best to be make the experience friendly and relaxing. I can definitely recommend it.
The team at Albert street were awesome from the moment I arrived. I felt well informed and Tupou and I still had some laughs along the way ;) If the results are as good as the service I will be stoked!
Other Dental Services
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