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SmileDirectClub SmileShop NZ, Auckland

SmileDirectClub SmileShop NZ, Auckland (page 5 of 5)

4.8 from 132 reviews · View Statistics
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Reviews

4.8
109 reviews
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First class customer service

published

Staff at the Auckland branch were so kind and helpful. Shout out to Tupou she was wonderful and answered all my questions and explained everything so well. Im excited to start my smile journey, thank you Auckland branch you're all so lovely!

SmileDirectClub
Joy S.SmileDirectClub

Laken, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Lots of fun and fascinating technology.

published

A warm welcome and I was made to feel very at ease. My needs were discussed and the process was explained at length to me. I was amazed I couldnt even tell that the consultant was wearing her aligners! They are invisible, and dont affect speech at all, which I had been concerned about. A great experience so far - cant wait to get my new smile!

SmileDirectClub
SmileDirectClubSmileDirectClub

Sarah, your wonderful feedback and rating mean a lot to us.

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0.0
(1,234)

It was wonderful

published

Staff is very friendly and accomodating. Procedure was calming and done professionally. Would recommend to other. Shout out to Sophia! Very pretty and very nice. Also, location was so clean.

SmileDirectClub
SmileDirectClubSmileDirectClub

Raisa, we're delighted to see this!

Very friendly and helpful

published

Extremely friendly and helpful staff - great experience. Explained everything in good detail and left me with no questions unanswered. Looking forward to seeing the results hopefully in the near future

SmileDirectClub
SmileDirectClubSmileDirectClub

We appreciate you taking the time to share some kind words!

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Excited to start

published

I was greeted by the friendly staff and they made me feel comfortable. They took me through the whole process clearly outlining everything I wanted to know. I left the place feeling confident in everything and I am looking forward and excited to start my process. I dealt with Tupou who was awesome and very friendly. I would recommend Smile Direct to my family and friends.

SmileDirectClub
SmileDirectClubSmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, William.

I loved seeing what my new smile can look like through the examples. Thank you

published

Loved it! Loved the customer service and engagement from the front desk and the person who took in charge of me! Thank you again, would definitely recommend! Thank you for the teeth whiting too

SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for the wonderful review!

This is soooo exciting! I cant wait.

published

I was greeted by very friendly staffs. They made me feel comfortable and at home. They talked me through the process clearly that boots my optimism for this project! This is soooo exciting and I cant wait!

SmileDirectClub
SmileDirectClubSmileDirectClub

This is why we do what we do. Thank you for the feedback!

I still have question

published

I honestly still left with questions around quality of work, assurances etc. I didnt feelninspired to buy your product nor did I feel that I have a full understanding of how things work

SmileDirectClub
SmileDirectClubSmileDirectClub

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0.0
(1,234)

Nice people

published

Pros: great customer service. Cost efficient however not convinced my teeth will be fixed in 6 months.
Cons: location - should be located probably at Sylvia park, which is more convinient for parking and finding the right place. Building is far too tall and feels commercial not customer friendly. The mouth widener is too big. 1 size does not fit all.

SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for leaving us a review, Leesa! We're happy to hear the visit was a good one and have passed along your feedback to our shop team.

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