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SmileDirectClub SmileShop NZ, Auckland

SmileDirectClub SmileShop NZ, Auckland

4.8 from 143 reviews · View Statistics
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Reviews

4.8
116 reviews
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Good experience overall

published

Disappointing that the referral code wasn't working for my friend who referred me to get the deal. But aside from that very good visit, staff very helpful and informative about the whole process.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
SmileDirectClubSmileDirectClub
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Hello

published

Nice friendly people. Instructions on location and parking would have been better in a map with directions and instructions as a pdf file so it could have been printed prior to appointment as some cell phones can't get in to the attachment. Otherwise good visit.

Value for Money
4/5
Customer Service
4/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland NZ
SmileDirectClub
SmileDirectClubSmileDirectClub
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Smile

published
Value for Money
3/5
Product Quality
3/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAlbert St Auckland NZ
SmileDirectClub
SmileDirectClubSmileDirectClub
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The reviewer stated that an incentive was offered for this review

My first consultation

published

After applying online, I attended the free consultation & had a scan with a very friendly consultant. Everything was appropriately covered by Covid-19 protocols, which put me at ease. It was all very straight forward & enjoyable, so I'm looking forward to receiving the aligners. My only worry on returning home was that I didn't get a receipt or copy of the document I signed.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland Central, NZ
SmileDirectClub
SmileDirectClubSmileDirectClub

Han, we really appreciate your positive review! Feel free to call or email us if we can help with anything.

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Great team, thorough work

published

Upon visit I was met with an enthusiastic worker who conducted her job thoroughly and with good quality. Comfortable atmosphere and information provided was very clear. Cant wait to see my new smile. Cheers to the team at smile direct Auckland !

Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland/NZ
SmileDirectClub
SmileDirectClubSmileDirectClub

Arthur, your wonderful feedback and rating mean a lot to us.

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No NZ Service centre. Appalling wait times

published

6 months in teeth aren't straight; Re-evaluation done 3 months ago; new molds sent in & new trays still not sent! Progress lost. Emails go ignored and call center is in South America

Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationAuckland, New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for taking the time to leave us a review. We're disappointed to hear this and will be sending you a private message to get some additional information. Best, Emily

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Once we could get into the building it was a great experience

published

The instructions for finding the parking and getting into the place after hours need to be up front & obvious in the booking confirmation email.

Apart from that, the staff were helpful & friendly and the experience was good. The scanning technology is amazing - the model it made was soooo detailed.

My daughter is looking forward to her straighter teeth in a much shorter timeframe & at $7k cheaper than braces I am happy too :-)

Too early to say what product quality is like.

Value for Money
5/5
Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
Joy S.SmileDirectClub

Thank you so much for the feedback, Heather!

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It was ok. Very friendly staff

published

Great staff and were very friendly. Mouth piece that was put in my mouth to perform 3D scan was ok but I wondered if it was cleaned as it was just placed back on the machine without being wiped or anything and then the rep just grabbed it and put back in mouth to do another scan just to make sure it was all covered. I had done Invisalign before so was told to remove the current attachments before aligners arrive but then scan was done with attachments on so apparently aligners can be made even if scan was done with composites on. I thought it went ok though but I think I would rather much prefer a dentist then sales reps.

Value for Money
1/5
Customer Service
3/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub
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The reviewer stated that an incentive was offered for this review

Poor Directions to Clinic & Service

published
Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
Joy S.SmileDirectClub
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Great clear service

published

The store was hard to find, I looked online for the address which was simple and when I went to the location I couldn't find any mention of Smile direct so I didn't bother going up to level 33 to check. Perhaps there could be a little not on the locations page to say its not signposted but you promis its there:)Information was repeated but made very clear
people were very kind

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store Locationauckland
SmileDirectClub
Joy S.SmileDirectClub

Hello Cha, thank you; we appreciate your feedback! If we can be of assistance, please reach out to us at grinners@smiledirectclub.com.

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Smile Direct Auckland City

published

Enjoyed my appointment, Isabella was very nice to make me feel very comfortable. Would recommend Smile Direct Auckland City Branch. Can't wait to start my journey for a new smile

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland City
SmileDirectClub
Joy S.SmileDirectClub

We're delighted to read your review!

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Friendly staff

published

Sophia, my smile guide was very friendly and tried her best to provide answers to my questions. It would have been a lot more comforting if a professional were present (physically/virtually) to answer my questions and concerns.

Customer Service
4/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub
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Quite odd and offputting

published

We found the Americanised gushiness odd, forced and doesn't fit with our kiwi culture. Also the lack of dental professionals was worrying - you see young retail assistants with little knowledge.

Customer Service
3/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
SmileDirectClubSmileDirectClub
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I still have question

published

I honestly still left with questions around quality of work, assurances etc. I didnt feelninspired to buy your product nor did I feel that I have a full understanding of how things work

Value for Money
3/5
Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub
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Questions & Answers

Alexia
Alexiaasked
SmileShop NZ, Auckland

Can I please have someone ring me on 0211179810 . We would like to ask a few questions about my daughters teeth. We live in Kerikeri in the Bay of Islands and rather than travel all the way down and do the kit test. We need a little bit of advice prior .
Thank you Alex

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Unfortunately, I'm unable to schedule an outbound call, but you're more than welcome to call our customer care team at 1800 515 198 any time.

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SmileDirectClub SmileShop NZ, Auckland

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical Shops
Release dateOct 2019
Compare all 21 SmileDirectClub
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