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SmileDirectClub SmileShop NZ, Auckland

SmileDirectClub SmileShop NZ, Auckland

4.8 from 143 reviews · View Statistics
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Reviews

4.8
116 reviews
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Excellent. Very professional

published

Very informative and professional. Technology to scan your mouth is amazing. I had no idea how crookered my teeth were until I saw them in 3D. Can't wait for the aligners to arrive.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket
SmileDirectClub
SmileDirectClubSmileDirectClub

Chris, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

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Great experience

published

The staff were very friendly and informative. Helped me to understand how the process all works towards fixing my teeth. Can’t wait to get my new straight and white smile.

Value for Money
5/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket.
SmileDirectClub
SmileDirectClubSmileDirectClub

Amber, we love seeing this!

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The reviewer stated that an incentive was offered for this review

No doubt #1 customer service

published

Excellent customer service. Always reassured if I had any questions to ask. Very informative with products shown. My appointment was on time. Would highly recommend to family and friends. Awesome team at SDC.

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNew Market, Auckland, New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

We're so happy to see this review. Thank you so much!

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Amazing service and friendly staff :)

published

The whole experience was very comfortable, all staff members were super friendly from the moment I walked in to when I left. They had colouring pencils and a a book for my son to work on while he waited, the place the super clean and inviting. Everything that was explained was in a way that I could understand and staff members were reassuring. Thank you Dianne and Tara for being wonderful!

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationNewmarket, Auckland, NZ
SmileDirectClub
SmileDirectClubSmileDirectClub

Kerry, we love seeing this!

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So easy!

published

Absolutely delightful staff. They were very attentive, knowledgeable and professional. Made the experience so easy. Incredible what technology can achieve now. I can’t wait to start seeing results. Highly recommend.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland NZ
SmileDirectClub
SmileDirectClubSmileDirectClub

Mel, we love seeing this!

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Amanda
Amanda
  • 2 reviews

Friendly

published

Lovely team very friendly and informative. Clean and comfortable with a handy location. I would like to stop typing now but I have not reached thirty words. Oh I'm done now :-)

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Amanda. Thank you for this awesome review! :)

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Great service!

published

Was super fun and easy, the girls really know what they are doing and make you feel comfortable! Everything was throughly explained and I felt really confident with what was happening and expected.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub

Ella, we love seeing this!

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Excited about the results

published

Nicole was very professional throughout my consultation. Nicole provided plenty of information and walked me through each step within the treatment plan. The scan was painless with Nicole being very thorough.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
SmileDirectClubSmileDirectClub

Richmond, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

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Should have done this a long time ago

published

Had my 3D scan with Nicole, awesome attitude. Simple and easy process which was hard to believe. Answered all my questions. Thank you so much Nicole . Keep up the great work

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket
SmileDirectClub
SmileDirectClubSmileDirectClub

Renee, thank you for your kind words and this wonderful review!

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Absolutely Worthwhile Visit. I'm so excited for what's to come!!!!

published

Had a fantastic visit, was welcomed immediately & once signed in moved to the actual appointment. Tess, the Store Manager in Newmarket was friendly, concise with her information & made the appointment extremely enjoyable. Looking forward to beginning my journey to amazing teeth that I can be proud of!

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket Auckland NZ
SmileDirectClub
SmileDirectClubSmileDirectClub

Dee, thank you so much for taking the time to share! We truly appreciate seeing this on our page

Dee
Dee

No worries all .... it was a great experience .... now just waiting for the fun part to begin!

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I’m still in shock how easy and quick the process is

published

I’m so excited to see my smile journey, to regain my confidence and that amazing glowing smile smile Direct Club will give me. I’m shock how easy and quick the process was.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket, Auckland
SmileDirectClub
SmileDirectClubSmileDirectClub

We appreciate your positive words! We're honored.

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The reviewer stated that an incentive was offered for this review

Really friendly

published

Lisa was very friendly which helped my daughter relax. Lisa knew what she was doing and did it very well. My daughter was anxious beforehand but Lisa chatted away while she was taking the scan and it was all done and complete a lot quicker and more comfortably than expected.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationNewmarket in Auckland New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

Tina, your wonderful feedback and rating mean a lot to us.

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Comfortable, enjoyable and exciting!

published

The staff were friendly, well- communicative and professional. I am very excited to begin my Smile journey and look forward to working with them in future. They were efficient and allowed for a smooth appointment, making ever step of the way clear and easy to understand. Definitely recommend

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Alec, thank you so much for your positive comments about SmileDirectClub!

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excited and cant wait

published

excellent customers service and very well informed. made me feel relaxed and comfortable. I would recommend this product very highly. I was blown away by the 3D scan machine on how accurate it was.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket, Auckland, New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

Malcolm, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

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Newmarket superstars!

published

Was nervous to go into the team today, but, Nicole & Diane from Newmarket are amazing! Super welcoming and super friendly! All my questions were answered and explained so I understood before walking out. Will definitely be recommending their services to family & friends! Awesome stuff smile direct club Nz!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Alexia
Alexiaasked
SmileShop NZ, Auckland

Can I please have someone ring me on 0211179810 . We would like to ask a few questions about my daughters teeth. We live in Kerikeri in the Bay of Islands and rather than travel all the way down and do the kit test. We need a little bit of advice prior .
Thank you Alex

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Unfortunately, I'm unable to schedule an outbound call, but you're more than welcome to call our customer care team at 1800 515 198 any time.

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Get an answer from our members and SmileDirectClub representatives

SmileDirectClub SmileShop NZ, Auckland

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical Shops
Release dateOct 2019
Compare all 21 SmileDirectClub
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