1 photo
SmileDirectClub SmileShop NZ, Auckland

SmileDirectClub SmileShop NZ, Auckland

4.8 from 138 reviews · View Statistics
See the Best Dental Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by SmileDirectClub

Reviews

4.8
112 reviews
Previous
Next

So easy!

published

Absolutely delightful staff. They were very attentive, knowledgeable and professional. Made the experience so easy. Incredible what technology can achieve now. I can’t wait to start seeing results. Highly recommend.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland NZ
SmileDirectClub
SmileDirectClubSmileDirectClub

Mel, we love seeing this!

Friendly

published

Lovely team very friendly and informative. Clean and comfortable with a handy location. I would like to stop typing now but I have not reached thirty words. Oh I'm done now :-)

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Amanda. Thank you for this awesome review! :)

Other Dental Services

 
 

0.0
(1,234)

Great service!

published

Was super fun and easy, the girls really know what they are doing and make you feel comfortable! Everything was throughly explained and I felt really confident with what was happening and expected.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub

Ella, we love seeing this!

Excited about the results

published

Nicole was very professional throughout my consultation. Nicole provided plenty of information and walked me through each step within the treatment plan. The scan was painless with Nicole being very thorough.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
SmileDirectClubSmileDirectClub

Richmond, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Dental Services

Find out how SmileDirectClub SmileShop NZ, Auckland compares to other Dental Services

Know better, choose better.

Compare all

Should have done this a long time ago

published

Had my 3D scan with Nicole, awesome attitude. Simple and easy process which was hard to believe. Answered all my questions. Thank you so much Nicole . Keep up the great work

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket
SmileDirectClub
SmileDirectClubSmileDirectClub

Renee, thank you for your kind words and this wonderful review!

Absolutely Worthwhile Visit. I'm so excited for what's to come!!!!

published

Had a fantastic visit, was welcomed immediately & once signed in moved to the actual appointment. Tess, the Store Manager in Newmarket was friendly, concise with her information & made the appointment extremely enjoyable. Looking forward to beginning my journey to amazing teeth that I can be proud of!

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket Auckland NZ
SmileDirectClub
SmileDirectClubSmileDirectClub

Dee, thank you so much for taking the time to share! We truly appreciate seeing this on our page

Dee
Dee

No worries all .... it was a great experience .... now just waiting for the fun part to begin!

I’m still in shock how easy and quick the process is

published

I’m so excited to see my smile journey, to regain my confidence and that amazing glowing smile smile Direct Club will give me. I’m shock how easy and quick the process was.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket, Auckland
SmileDirectClub
SmileDirectClubSmileDirectClub

We appreciate your positive words! We're honored.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Really friendly

published

Lisa was very friendly which helped my daughter relax. Lisa knew what she was doing and did it very well. My daughter was anxious beforehand but Lisa chatted away while she was taking the scan and it was all done and complete a lot quicker and more comfortably than expected.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationNewmarket in Auckland New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

Tina, your wonderful feedback and rating mean a lot to us.

Other Dental Services

 
 

0.0
(1,234)

Comfortable, enjoyable and exciting!

published

The staff were friendly, well- communicative and professional. I am very excited to begin my Smile journey and look forward to working with them in future. They were efficient and allowed for a smooth appointment, making ever step of the way clear and easy to understand. Definitely recommend

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Alec, thank you so much for your positive comments about SmileDirectClub!

Dental Services

Find out how SmileDirectClub SmileShop NZ, Auckland compares to other Dental Services

Know better, choose better.

Compare all

excited and cant wait

published

excellent customers service and very well informed. made me feel relaxed and comfortable. I would recommend this product very highly. I was blown away by the 3D scan machine on how accurate it was.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket, Auckland, New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

Malcolm, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Newmarket superstars!

published

Was nervous to go into the team today, but, Nicole & Diane from Newmarket are amazing! Super welcoming and super friendly! All my questions were answered and explained so I understood before walking out. Will definitely be recommending their services to family & friends! Awesome stuff smile direct club Nz!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Other Dental Services

 
 

0.0
(1,234)

Awesome experience.

published

This was my initial visit and 3D scans. Both Tess and Lisa were super professional and made me feel very comfortable, they were so friendly and were able to answer all my questions and concerns.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNewmarket Auckland
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Alex, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Dental Services

Find out how SmileDirectClub SmileShop NZ, Auckland compares to other Dental Services

Know better, choose better.

Compare all

Lovely initial consultation

published

Nicole was very helpful and answered all my questions. Very thorough and was well informed. Felt at ease and was welcomed warmly. Professional to a tee. Was awesome to see the 3D photos and she made it look easy. Was a breeze to get through. Excited to start the alignment journey!

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationNew Zealand, New Market
SmileDirectClub
SmileDirectClubSmileDirectClub

We strive 100% satisfaction and we are happy to hear about your visit Sam, thanks for the kind review!

Consultation

published

I was met by Diane. She went through what was involved. She was detailed in her explanations. Very kind and considerate. She was highly professional. I highly recommend Diane at the Auckland branch.

Value for Money
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi, Kate! we appreciate your positive words! We're honored.

Amazing experience

published

Nicole was very nice and detailed about everything, thoroughly explaining what was going to happen, and also a very good help at helping me detail what I wanted to fix

Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for the high star rating! we highly appreciate it.

Page 1 of 4
See all SmileDirectClub reviews

Questions & Answers

Alexia
Alexiaasked
SmileShop NZ, Auckland

Can I please have someone ring me on 0211179810 . We would like to ask a few questions about my daughters teeth. We live in Kerikeri in the Bay of Islands and rather than travel all the way down and do the kit test. We need a little bit of advice prior .
Thank you Alex

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Unfortunately, I'm unable to schedule an outbound call, but you're more than welcome to call our customer care team at 1800 515 198 any time.

See all SmileDirectClub questions

Get an answer from our members and SmileDirectClub representatives

SmileDirectClub SmileShop NZ, Auckland

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical Shops
Release dateOct 2019
Compare all 21 SmileDirectClub
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.